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“Location good, views good, rooms need a bit of improvement”

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Metropark Hotel Causeway Bay Hong Kong
Ranked #62 of 730 Hotels in Hong Kong
Certificate of Excellence
Reviewed June 4, 2013

The location is the main draw of this hotel - on Hong Kong island right by an MTR station, bus routes and tram routes. Lots of Hong Kong in easy reach. Views are good from the upper floors as well.

Downsides - rooms are small, even for Hong Kong and even for the relatively low (for Hong Kong price). Also ours smelt musty. Free WiFI but reception very patchy. So OK for a short stay - particularly if you can get a good room rate, but nothing to enthuse about.

Room Tip: Higher the better to get the harbour views
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  • Stayed: May 2013, traveled as a couple
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1  Thank LondonM_and_l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metropark C, Public Relations Manager at Metropark Hotel Causeway Bay Hong Kong, responded to this reviewResponded June 10, 2013

Dear LondonM_and_I,

First of all, thank you for choosing Metropark Hotel Causeway Bay Hong Kong and taking the time to share your experience from your previous stay at our hotel. We are sorry to hear that your stay was not entirely satisfactory but rest assured that we have passed your comments to the relevant departments for review and further improvement.

We have noted your valuable feedback on the condition of guest room, and please accept our apology for the musty smell you have encountered which was possibly due the recent humid weather in Hong Kong. However as this is certainly not what is expected of the Housekeeping team, we would still like to seek for your kind assistance in providing more details like name of the registrant, staying period and room number etc. via pr.hkcb@metroparkhotels.com to facilitate our searching process and necessary follow-up.

In response to your comment on our hospitality of reception team, as customer service is always our vital concern in running the hotel and no toleration even in those minor aspects, so we would also like to seek for your kind assistance in providing more in detail so that our internal investigation can be conducted.

As for the size of our guest room, there are choices of rooms such as Executive Parlour, Executive Suite and Deluxe Suite, with different sizes (ranging from 40-42 sq.m) as well as enhanced in-room facilities and amenities in order to cater for different guests’ preference and budget. Hoping this piece of information allow us to the chance of giving you more pleasure of stay in the future.

Again, thanks for your positive feedback, which encourage us for a higher level of service quality. Should you have any further comments or enquiries, please do not hesitate to contact us at sales.hkcb@metroparkhotels.com. We are looking forward to the pleasure of welcoming you back in the near future.

Best regards,
Joanne
PR of Metropark Hotel Causeway Bay Hong Kong

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1,086 - 1,092 of 2,383 reviews

Reviewed May 29, 2013

We stayed here 4 nights in a non-harbour view room and really enjoyed our visit. Easily accessible from the airport by public bus, MTR or private hotel shuttle. Good check-in although room wasn't ready until 2pm (as advertised). Room is very comfortable, spacious and clean. Helpful staff, free broadband but no WiFi. Business centre offers free internet access. Nice view from rooftop pool and fitness centre. It is not right in the centre but the hotel provides free shuttles to causeway bay and the exhibition centre. The MTR is a 3 minute walk, 10 minutes to central, less than 20 to Tsim Sha Tsui MTR

Room Tip: Room without harbour view a nice, rooftop view is very good. just depends how much you want a view
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  • Stayed: May 2013, traveled as a couple
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4  Thank gomarmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metropark C, Public Relations Manager at Metropark Hotel Causeway Bay Hong Kong, responded to this reviewResponded June 9, 2013

Dear gomarmor,

First of all, thank you for choosing Metropark Hotel Causeway Bay Hong Kong and taking the time to share your experience from your previous stay at our hotel. We are delighted that you had a great stay with us in Hong Kong, and that you enjoyed the magnificent harbour view from our hotel.

We appreciate your kind sharing on our hotel location. Our hotel is well within the official demarcation for Causeway Bay albeit at its eastern fringe, like an urban oasis in a crowed city. For those who prefer quiet, it is good for their option with the advantage of our convenient location along with the good access to most kinds of public transportations nearby. Moreover, we provide the free scheduled hotel shuttle to the centre of Causeway Bay, HKCEC and Tai Koo Place as well to ensure the most relaxing stay for guests.

In response to your comment on the complimentary in-room Internet service, in order to ensure our honorable guests can get the access at convenience, we are pleased to tell you that for Standard Room and Harbour View Room, wireless router is available to be provided on request to connect to the in-room Wi-Fi signal and subject to availability due to the limited supply. Hoping this piece of information allow us to the chance of giving you more pleasure of stay in the future.

Again, thanks for your positive feedback, which encourage us for a higher level of service quality. Should you have any further comments or enquiries, please do not hesitate to contact us at sales.hkcb@metroparkhotels.com. We are looking forward to welcoming you back in the very near future.

Best regards,
Joanne
PR of Metropark Hotel Causeway Bay Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

Stayed here in November 2012 with my husband for 3 nights after 3 weeks in a campervan in New Zealand. The staff were very friendly, the rooms were clean and comfortable. The hotels is in a good location in Causeway Bay - very close to the train station and bus stops. We had breakfast on one of the mornings and that was nice and varied.

Would recommend this hotel - good value for funny!

  • Stayed: November 2012, traveled as a couple
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1  Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

The Metropark in Causeway Bay may seem slightly out of the main action, but it isn't really, and the advantages are superb. Firstly, it is quieter than being in the hubbub of the centre, and secondly it sits next to Victoria Park, which lends it a sense of calm serenity whilst you watch the locals doing their Thai Chi from your beautifully air conditioned room vantage point. It is definitely worth paying the little extra to have an Executive room, all of which have spectacular, uninterrupted, harbour views. Watching all the shipping activity out there becomes addictive. Thanks to the park there are no other buildings obscuring your view too, which isn't the case with some more luxury hotels downtown. Theres also the small Executive lounge on the 29th floor where Exec room guests can take their breakfast in a cool calm area with great views, and although the buffet breakfast selection may not be as wide as in the downstairs cafe its certainly adequate and the staff are very helpful. You can also use the lounge all day for hot and cold refreshments and get free cocktails in the evening. The MTR (Metro/Underground) has a station within one minute's walk of the hotel and takes only ten minutes to the Central district, or you can also take it to Kowloon. There's a decent buffet style lunch available in the hotel for those days when you've just chilled out at the rooftop pool all morning and don't want to go out locally, although there's a selection of eateries nearby. I'd definitely stay here again and by HK standards it's a reasonable price, almost half some of the better known banded hotels.

Room Tip: Must get an Executive room fr the view and much larger room space. Great bathroom too.
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  • Stayed: May 2013, traveled as a couple
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2  Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

Myself wife and sister in law and husband stayed for 3 nights may 3rd
,as first leg of my birthday treat, on way to Thailand. Upper floor harbour views first class staff very helpful and polite rooms clean tidy and reasonable size, buffet breakfast very good enough verity for every taste. Only down side pool on the top floor very cold but view to die for.

Room Tip: I would advise harbour view upper floors. Fantastic
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  • Stayed: May 2013, traveled with friends
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1  Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metropark C, Public Relations Manager at Metropark Hotel Causeway Bay Hong Kong, responded to this reviewResponded May 29, 2013

Dear Mark F,

First of all, thank you for choosing Metropark Hotel Causeway Bay Hong Kong and taking the time to share your experience from your previous stay at our hotel. We are delighted that you had a fantastic stay with us for your birthday celebration in Hong Kong.

In response to your comment on our outdoor rooftop Swimming Pool, we are sorry to let you know that it is with cold water only. Since we keep receiving lots of positive comments on it from our valuable guests that find it cosy and great for cooling off in during summer season, so we are sorry to hear that your experience was not entirely satisfactory which was possibly due the recent fluctuating weather condition during your visit in Hong Kong.

Again, thanks for your positive feedback, which encourage us for a higher level of service quality. Should you have any further comments or enquiries, please do not hesitate to contact us at sales.hkcb@metroparkhotels.com. We are looking forward to welcoming you back soon.

Best regards,
Joanne
PR of Metropark Hotel Causeway Bay Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

From the moment we arrived via the Airport Express and free Airport Express Shuttle the hotel staff demonstrated the excellent, friendly service offered throughout the hotel. We booked an Executive parlour room, and by the time we reached the express check-in desk in the Panorama Lounge our room access card etc were waiting for us. The room was large and very comfortable, with great views of the city, Victoria Park and across the harbour to Kowloon. In-room wifi was included, as was the buffet breakfast. Breakfast choices were far greater if taken in the 2nd floor Cafe Parc.
Would definitely stay here again.

  • Stayed: May 2013, traveled as a couple
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1  Thank kalinya_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

This was my Hotel Stop over enroute to NZ.. Reception was spot on . Staff could not do enough to help and make you feel at Home. The room was clean and spotless. The Buffet breakfast suited me and staff were on hand to remove used dishes immediately. I was able to leave my luggage in a safe area as checkout and my transfer to the airport meant that I had quite some time to explore the area. I was able to use the Star Ferry and visit Victoria Peak via the Tram. On my return to collect my luggage I was offered a complimentery shower to freshen up. Would stay again if visiting Hong Kong in the future.

  • Stayed: March 2013, traveled solo
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2  Thank HarryS70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metropark Hotel Causeway Bay Hong Kong

Address: No.148 Tung Lo Wan Road, Causeway Bay, Hong Kong 852, China
Phone Number:
Location: China > Hong Kong > Tin Hau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in Hong Kong
#42 Romantic Hotel in Hong Kong
#57 Luxury Hotel in Hong Kong
#60 Business Hotel in Hong Kong
Price Range: $118 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Metropark Hotel Causeway Bay Hong Kong 4*
Number of rooms: 266
Official Description (provided by the hotel):
Metropark Hotel Causeway Bay Hong Kong, a business and leisure hotel with unrivalled harbour view, full range of facilities & services and convenient location, just 2 minutes walk to Tin Hau station and 10 minutes to Hong Kong Convention and Exhibition Centre by Hotel Free Shuttle, welcoming you to experience a contemporary retreat featuring comfort guestrooms and relaxing ambience. Innovative dining concept and well-equipped facilities are complemented by great service and stunning views of Hong Kong's harbour. All round facilities include Free Wi-Fi & Broadband Internet Access, Rooftop Outdoor Swimming Pool (close in Jan & Feb), Health Club, Sauna, Jacuzzi, Business Centre, Restaurant & Pub and more... ... more   less 
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Also Known As:
Metropark Hotel Hong Kong
Metropark Hong Kong
Metropark Hotel Causeway Bay Hong Kong

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