I went through a MakeMyTrip package deal.
The hotel 'Harbor Metropolis Plaza' experience was plain AWFUL. There was no complimentary water in the room, the staff's behavior bordered on the arrogant, they wanted to charge us $100 for a charger-adaptor, there was no free wi-fi in the lobby area (and the internet in the room did not have an hourly package, only a 24-hour long one).
a. Water: First day, we had two bottles of water as a part of the package, the next two days we needed to pay $20/bottle. Seriously? In this day and age? And if that was going to be the case, why did they/MakeMyTrip.com not inform us of this silly rule so that we would have got the water from outside the hotel - not a pleasant feeling when you get back to the hotel at 11 pm in the night and are curtly informed that there's no complimentary water in the rooms. Yep, they were quite rude too.
Once, one of the guys from our group (from the MakeMyTrip group) went for breakfast and after completing the breakfast, took a step outside the breakfast room before realising he wanted to drink water. He was refused entry into the breakfast room to have a glass of water. They said: "Once you have had your breakfast, you cannot step back in even to drink water."
That's plain ridiculous.
b. Internet: Charging $130/day for internet is a joke. Most travellers want to use internet for 15-20 minutes, a maximum of 1 hour in the day so even if you want to charge for it, there needs to be a hourly package. Most hotel lobbies have free internet except for this one.
c. Charger-Adapter: We were going to Hong Kong for the first time, as were most others. How on earth are we supposed to know that the charger adaptor is going to be different from the one in India. The guys at MMT did not inform us about it, and that was followed by the hotel wanting a lot of money to hire an adapter.
They wanted $108 for the adapter, which is the biggest joke I have heard in a long time. It took me 45 minutes to calling and visiting the reception and talking to different people of the staff to finally get what the adapter from the hotel itself.
Firstly, the adaptor outside cost $10 (which we later realised and bought) but at that time in the night, at around 11-11.30 pm, the shops were all closed. And when we did get the adaptor after almost 45 minutes of talk with the hotel guys, we saw it was clearly mentioned “for hotel use only” on the adaptor. So when they say 'hotel use only', do they mean it's not for the guests? Or do they mean it's not for Indian guests?
It was a feeling of helplessness when neither my laptop, nor my mobile phone could be charged because of this.
d. Check-in: The check-in experience was the worst ever. I understand that there check in time is 2 PM but that doesn’t mean that they speak rudely to us if we arrive early. For everything that we asked them, the standard reply was "ask the tour guide". The tone was so rude that I thought that most immigration officers are more polite than this.
There was no proper place to sit in the lobby, just some make shift kind of chairs. No-one offering us water, let alone any welcome drink.
I do not know whether this is how they treat every guest or if this kind of a treatment is reserved for Indians alone but one way or the other it was the worst ever from a total of around 25 I have stayed in the last four or five years.
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- Also Known As:
- Harbour Plaza Metropolis Hotel Hong Kong
- Harbour Plaza Metropolis Hong Kong