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All reviews langham place the club lounge ming court garage bar ladies market great hotel studio room sneaker street mong kok mtr station shopping mall rooftop pool direct access excellent location handy phone convenient location long flight buffet breakfast
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Reviewed September 24, 2017 via mobile

Loved this hotel and its excellent facilities and service. Friendly, accommodating personnel; beautiful surroundings. After 2 1/2 weeks traveling around China, this oasis was ground zero for 2 days of R & R. Recommend a visit to their lovely spa as well as a Club Lounge pass for unlimited snacks, coffee and drinks and an amazing view of Kowloon.

Date of stay: September 2017
Trip type: Traveled with friends
Thank Risa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cordis-Hong-Kong, Managing Director at Cordis, Hong Kong, responded to this reviewResponded September 25, 2017

Dear Risa K,

Thank you so much for your five bubble rating on Tripadvisor.

I'm glad that our services and facilities have met your expectations. Feedback such as yours inspires us to continually improve.

We hope to see you again on your next R&R trip.

Kind regards,

Shane Pateman
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2017

The staff here alone deserve 5 stars; they were all highly efficient and professional throughout all areas. The club lounge room is excellent and again with excellent service and staff; in particular "Shayne" was outstanding with her help in all our matters.
There was one major gripe with the club lounge though; unfortunately we were there at the same as a family with 2 totally and completely out of control children which is being kind to say the least. I didn't particularly like seeing and having toddlers sitting with their parents and their friends drinking all night either; after a day out working or sightseeing it is nice to relax in the club lounge afterwards not be ion the middle of a flay ground. I would prefer that they have either a no children policy or a no children after perhaps 6pm policy? and certainly have a clear policy on removing badly behaved children. It isn't fair on the staff let alone the other customers either who have to somehow cope with this.

Date of stay: September 2017
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Rikkimca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cordis-Hong-Kong, Managing Director at Cordis, Hong Kong, responded to this reviewResponded September 25, 2017

Dear Rikkimca,

Thank you for your post on Tripadvisor.

I agree, we do have wonderful team who works hard daily and kind words from guests such as yourself will continue to motivate us. Shayne will surely cherish your recognition as we share your feedback with her.

We don't discriminate against children in the lounge, however we agree that parents should be responsible to take care of their children to not disturb other guests. Our team will discreetly help in any way that they can. Your feedback is well noted and appreciated.

Thank you and we look forward to your next stay with us.

Kind regards,

Shane Pateman
Managing Director

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Reviewed September 22, 2017

This hotel is quite large, and located right next to a huge mall (plenty of other types of shops/food around too). The service is unbelievably friendly. And helpful. The room was a good size, with a very comfortable bed. The shower is FANTASTIC. Rain shower, and regular shower head with great pressure. We had a problem with a ceiling leak in the bathroom. They were unable to fix it, and moved us to a different room. Because of the inconvenience they put us in an upgraded room with more space and a fantastic view. Both rooms were great, but the extra soace and windows were very nice. The manager was incredibly kind (I think his name was Dan), and made sure everything was ok with our move. In addition, our swimsuits were ruined by the ceiling leak, and he saw to it that they were replaced. He went above and beyond. The customer service is really wonderful here. A huge highlight is the pool. It's very large, has good depth, and the entire pool area is delightful. The gym is outstanding. Every kind of equipment/cardio machines you can think of. This is a really great hotel, and I'd recommend it.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank SarahDanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cordis-Hong-Kong, Managing Director at Cordis, Hong Kong, responded to this reviewResponded September 25, 2017

Dear SarahDanni,

Thank you for your review and recommending us on Tripadvisor.

Our apologies again for the inconvenience caused and I'm glad that Dan have resolved the problem to your satisfaction and even exceeded your expectations. We're delighted that apart from the incident, you enjoyed your overall stay with us.

We look forward to your return visit.

Kind regards,

Shane Pateman
Managing Director

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Reviewed September 22, 2017

I was a little concerned about staying in Mongkok with my family as it's a little further out but booked here based on the reviews and family rooms and I was so glad we stayed here. Our kids were given a little welcome pack each and every staff member we came across was engaging with both us and our kids. Our 2 bedroom family room was perfect and a great space for all of us and those views are amazing! The mtr is so close and by far the easiest and cheapest way to get around. Our young kids, 8, 6 & 2 took to it with no problem. The buffet breakfast at the hotel is great with lots of variety and is restocked quickly if any of the food runs out. The pool being on the 41st floor was a great novelty with those views of hong Kong although we found the pool on the cool side but the spa hot. The hotel room shower had great water pressure and a large rainshower head and massive towels with good bathroom amenities offered. We had one issue with the electronic blind getting stuck so not really any fault of the hotel but as soon as I called it was fixed so thought that was quickly and well handled. The club lounge is so worthwhile having access to and the quality of food and beverages provided there is great.

Room tip: Definitely get Club Lounge access... So worth it
Date of stay: September 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Lisaj373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cordis-Hong-Kong, Managing Director at Cordis, Hong Kong, responded to this reviewResponded September 25, 2017

Dear Lisaj373,

Thank you so much for your post on Tripadvisor.

We're delighted to read that you enjoyed our services and facilities with your young kids and glad that we have put your mind to rest that we are conveniently located.

We look forward to your next family stay with us on your next return to Hong Kong.

Kind regards,

Shane Pateman
Managing Director

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Reviewed September 22, 2017

My wife and I just spent 2 nights at the Cordis on our way home from Europe. What a wonderful experience. Super friendly staff, amazing Club Studio room on 38th floor with views to die for, great Club Lounge access with happy hours as part of the package. Cant recommend this hotel highly enough.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
Thank margfrommelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cordis-Hong-Kong, Managing Director at Cordis, Hong Kong, responded to this reviewResponded September 25, 2017

Dear margfrommelbourne,

Thank you for recommending us on Tripadvisor.

I'm delighted that we gave you and your wife a wonderful experience. Glad that you enjoyed the great views from your room as well as the Club Lounge facilities. We enjoyed having you with us and we look forward to see you again on your next visit to Hong Kong.

Kind regards,

Shane Pateman
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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