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“Smoked filled room”
Review of Kimberley Hotel

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Kimberley Hotel
Ranked #262 of 719 Hotels in Hong Kong
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Smoked filled room”
Reviewed October 21, 2013

Upon arrival my room1024 was filled with tobacco smoke, I complained and a girl came and sprayed air freshner. The floor is a no smoking room. Everyday the room was the same. Gave up complaining as the managers did not care. The smoke was coming from someone else's room via the AC.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alistair L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, November 4, 2013
Thanks for letting us know about the room situation.

The management is well noted about the room condition. The housekeeping will keep monitoring the air conditioning and make sure the floor is smoke free.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
Level Contributor
247 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed October 19, 2013

I stopped here for three days recently whilst on my way to Australia.

This is an acceptable basic hotel in a good location just off Nathan Road. Hong Kong not cheap for hotels the room was clean and a reasonable size but I did not like the strong smell of Tobacco.
This hotel is located near to Nathan Road shopping area & MTR., and a walking distance from the Star Ferry.
The Airport bus K4 passes along Kimberly Road.

There is a nice little Park almost opposite the Kimberley Road / Nathan Road junction where the Birdsong at dusk is wonderful.

I did not dine in the Hotel, there are lots of Restaurants nearby.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AuldJimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, NA at Kimberley Hotel, responded to this review, October 20, 2013
Thanks for your feedback
It is nice to know that you have a pleasant stay with us. We have reminded the operation team to pay more attention to the guest room preference.
Looking forward to you stay in the Kimberley hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 5, 2013

We was there last june 6 nights.
The reception not verry friendly and always busy, but the room clean and nice.
The breakfast is good and many choise in buffet.
Your very near nathan road, and easy acces evrywhere.
Just the biggest problem is wifi have to pay.
We appriciate thecplace but when we return in HK we change hotel

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sebastien c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, NA at Kimberley Hotel, responded to this review, October 14, 2013
Thanks for your comments.

Please accept out apology regarding the service we've delivered in the reception counter. We will informed the related department regarding the issue and try to review our service standard immediately.

In order to attract more direct reservation, for guest who has made a reservation via the hotel online platform can enjoy WiFi & internet service for FREE. You are welcome to visit our official for the latest good deal too.

We look forward to serving you in the nearest future.
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Auckland Region, New Zealand
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 3, 2013

Have just stayed for 9 nights at this hotel, and have to rate it as excellent. Could not believe it was the same hotel described in some reviews here, our room was small, but clean and comfy, and well made up every day. Firstly, let me say I am not a constant traveller, or business traveller, I work hard and save hard for a trip overseas every 2 years or so, and do not have incredibly high expectations. As long as the room is clean, well priced, and I can sleep at night, people are friendly and there are no unexpected surprises, its all good.

We arrived late at night and our room was held for us, check in was very friendly and helpful, even offering late check out on our last day. As expected they charged my credit card $1000 HK,, but this was refunded before I arrived home. The hotel has an impressive marble lobby, plenty of space and good acces to lifts. There is a restaurant just off the lobby where we bought a fresh fruit salad every day, if it was sold out they would scurry away and make one for us. In fact the service everywhere in the hotel was very, very good, we got to know the staff downstairs at the bell desk really well, Samuel, you are an officer and a gentleman, always quick to laugh and smile and write cantonese instructions for us, one of the best we have ever met.

So we were very surprised by the staff, after reviews we have read here, our experience was great. One evening we rang housekeeping to ask for another pillow, it was delivered in well under 5 minutes, very good service.

The hotel has a great location, just 5 mins walk to the MTR and surrounded by bars and eateries, and tons of shopping outlets, even spent time at the Kowloon pools (8.00$hk !! ) just across Nathan Road, great for an afternoon swim. Just behing the hotel is Granville Road, I bought clothes here 20 years ago and it is still an excellent spot for cheap clothes.

So a very good stay at what turned out to be a very good hotel, no problems at all, will certainly return here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OldFellah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, October 6, 2013
Thank you very much for your comment and thank you for choosing the Kimberley hotel.

We are pleased to know that you have a pleasant stay with us. From bell counter to front office, we are aiming at provide the best service to our guest. As we believe good staff and good service are the key to delivering great service, staff like Samuel are one of those.

Meanwhile, the hotel is centrally located in the heart of Tsim Sha Tsui. It is a good choice for both leisure and business traveller. We hope that we could have a chance to serve you when you visit Hong Kong again.
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Hong Kong, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 28, 2013

This is a good basic hotel in a good location of TST. Rooms are reasonable size for Hong Kong which is not cheap for hotels. It is clean with reasonable service although poor catering for non asians. There was some renovations going on when I was staying there which lead to some inconvenience getting in and out of the hotel using the lifts and escalators, lobby is up on the 2nd floor. But all in all not a bad choice for the price and location and size of room as the well known brand hotels are a lot more expensive.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, September 29, 2013
Thanks for your comments.

The hotel is centrally located in the shopping and business are of Kowloon. Major shopping area and business center are within walking distance.

In order to ensure the hotel safety, the escalator was under maintenance. We apologize for any inconvenience caused.

We look forward to see you soon.
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Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 22, 2013 via mobile

This hotel is located near to shopping area & MTR. For muslim tourists, this hotel is near to Kowloon mosque.sadly no free wi-fi.opposite to 24hrs convenience store.ladies, this hotel is next to Sasa.

Stayed September 2013, traveled on business
Helpful?
1 Thank Sarah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, October 3, 2013
Thanks for your feedback.

The hotel enjoys great location with lots of shopping mall and tourism attraction around.
Free WiFi is available for guest who has made a reservation directly on the hotel official website. You are welcome to visit the hotel official site at any time & check the latest deal.

We look forward to see you soon.
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 19, 2013 via mobile

It's location being near Nathan rd. is a good thing to consider if your staying in HK for few days of shopping and touring, the MTR station is just walking distance from the hotel, and there are many shops surrounding the hotel too, there is a nearby 7/11 shop open 24 hours too. The guys at the ground floor are also very nice, they helped us hail a cab :)... When we arrived at the hotel so many people were checking in, thus it's normal for me to peek to check, where should i be cueing ... the one attending the lobby was not corteus at all - telling/pushing us to cue, or maybe he didn't speak any English? It was as if he was pushing us aside... To compensate the one who checked us in was super corteous and nice...and they have HONEST staff too, I left my phone when we checked out, I called the concierge about it. And when i came back for it, they immediately gave me my room key for me to get my phone myself. So all in all! A great experience staying at KIMBERLEY HOTEL!

Stayed September 2013
Helpful?
3 Thank Irmatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, September 22, 2013
Thanks for your comments.

The hotel is centrally located in the heart of TsimShaTsui. It is suitable for guest who are coming for both leisure and business.

We hare reported your case to the related department. We will keep monitoring the service standard in order to make sure you have a pleasant stay in the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimberley Hotel

Property: Kimberley Hotel
Address: No.28 Kimberly Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#129 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kimberley Hotel 4*
Number of rooms: 546
Official Description (provided by the hotel):
The Kimberley Hotel is centrally located in the bustling shopping and entertainment district of Tsim Sha Tsui in Kowloon with 45 minutes drive from the airport and 15 minutes from the Hung Hom Train Station & Kowloon Station. The MTR station, Star Ferry, Avenue of Star, Hong Kong Space Museum, Cultural Center and major corporate offices are within walking distance. At the Kimberley Hotel, the three elegant restaurants and Bar are on offer to guest, as well as a business center, gym and health spa for your recreation. ... more   less 
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Also Known As:
Kimberley Hong Kong
Kimberly Hotel Hong Kong
Kimberley Hotel Hong Kong

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