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“Nice Business Hotel”
Review of Kimberley Hotel

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Kimberley Hotel
Ranked #270 of 718 Hotels in Hong Kong
Swindon, United Kingdom
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice Business Hotel”
Reviewed September 12, 2013

As with all of HK, rooms are small but well appointed and the hotel is good value for money when considering the other hotel chains. Plenty of choice for dining options and the breakfast is very good too. WiFi is now also free which is a bonus. Centrally located in Kowloon and helpful staff quickly arrange taxis or give directions to transport connections

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank greganddeb49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, September 18, 2013
Thank you very much for your comment. We are glad to know that you enjoy your stay in the hotel.
The hotel is centrally located in the heart of Tsim Sha Tsui. No matter you are coming for leisure or business, the excellence location is definitely a bonus to your trip.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

Rooms are very nice in terms of interior, but really small than they appear in picture on website ;), food excellent, presentation awesome... price really heavy although almost all Hong Kong hotels are expensive!

Good service for international airport, staff co operative, spa is very good but pretty expensive!

Room Tip: interior is awesome but rooms are smaller than it seems large in picture
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pankajdani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, N/A at Kimberley Hotel, responded to this review, September 8, 2013
Thank you for your valuable comment and appreciation of our services and facilities.

We look forward to serving you in The Kimberley Hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 5 Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 3, 2013

I booked 2 rooms in early July and requested that one have a queen bed and the other 2 singles. Upon arrival in late August, we were allocated 2 rooms both with singles. When I pointed out my request made weeks ago, I was advised, with many apologies, that there were no rooms currently available with a queen bed (slack organisation, methinks). Apart from that, service was good, the room was of a good size and clean. The room had a coffee and tea making facility. The bathroom was nice but the lights were quite dim making shaving and putting on make-up difficult. The hotel is well located for tourist activities. Breakfast is quite expensive when compared to prices in nearby restaurants. Wi-Fi is available at a price.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyA43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, N/A at Kimberley Hotel, responded to this review, September 8, 2013
Thank you for your valuable comment.

Please accept our sincere apology for the room arrangement during your trip in our hotel.

As there was a peak season during your stay in August 2013, some requests of rooms may not be fulfilled as mentioned in your remarks.

Also, thanks for your other opinions about lighting, services, location and prices of our hotel, all these commented have been reported to the management team for follow up action

Thank you once again for your comment.

We look forward to serving you in The Kimberley Hotel soon.
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smaarts
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2013

No free wifi as advertised. The minute I laid down and used their comforter my whole body got itchy! (I'm allergic to dust mites) I will never go back to this hotel ever! Plus the girl at the reception is not friendly.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank smaarts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, N/A at Kimberley Hotel, responded to this review, September 8, 2013
Thank you for your valuable comment.

Please accept our sincere apology of the quality of services during your trip in our hotel.

Your comments have been reported to the management team for follow up action. The Kimberley Hotel will pay more efforts on improving our services, amenities & training of the staff.

Thank you once again for your comment. We look forward to serving you in The Kimberley Hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hong Kong hotels

Singapore, Singapore
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 28, 2013

We were skeptical about this hotel after reading the reviews in TA but due to the short notice with most hotels running full, we decided to go ahead and book this hotel.

There is no doubt the location of this hotel is very convenient, being situated in TST. There are many eateries nearby and MTR station is just a few minutes walk away.

We arrived around 12pm at the hotel. There was a group tour which arrives at the same time and the whole concierge area , located at Ground level was congested. As the hotel's reception is located on another level, we have to take the elevator from the concierge area. There was an alternate way to go to the Lobby but the escalator has broken down on that day. Thus, everyone has to wait for the elevator (only 2 lifts) to get up to the Lobby. It was a complete mess. Luckily, one of the concierge told us to come back at 2pm as the reception was busy at that time with guests checking out / in.

We returned 2 hours later to check in but to our surprise, one of our 2 rooms is not ready. We were told that the other room will only be ready after 4pm. Left with no choice, we left all our luggages in one of the rooms.

The housekeeping was not done properly as well. There were 2 instances which I left an used glass on the study desk and it was left unwashed after the room has been tidied. There were 3 of us in the room and the chambermaid has always leave only 2 sets of bathroom amenities. Shouldn't the chambermaid be more attentive seeing there are 3 pairs of shoes in the room (a man shoe, a lady shoe and a child shoe), that means he/she should make sure there are 3 sets of bathroom amenities when she makes up the room? In the end, we have to call up the housekeeping dept every night to request for extra toothbrush and towel.

There was also once incident at the lobby which was infuriating. We were queing at the reception counter, waiting for our turn to make enquiry. There was a staff, in grey suit, whom was standing at the reception area at that time, guiding guests where to queue. Suddenly , there was this guest who stomped right at the counter, demanding some attention from the front desk staff behind the counter. The staff , in grey suit, did not take any action when he saw this situation of guest cutting queue. He should have gone forward and ask the guest to join the queue. We were appalled by such service.

Being a frequent travleller to HKG, this should be the last time which we stayed in this hiotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kayeriser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, NA at Kimberley Hotel, responded to this review, September 2, 2013
Thanks for your feedback.

Please accept our sincere apology of the room arrangement, house keeping services and facility operation during your trip in our hotel.

Your comments have been reported to the management team for follow up action. The Kimberley Hotel will pay more efforts & resources on providing better services for suiting the needs of our valuable guests.

Thank you once again for your comment. We look forward to serving you in The Kimberley Hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level 5 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 25, 2013

With an impressive lobby, like most of Hong Kong hotels have, and an excellent service, this venue is perfect for business trips. Centrally located in Tsim Sha Tsui district, Kowloon, where most of the major corporate offices, shopping areas, restaurants, and entertainments are, and at a walking distance from the Star Ferry, MTR station, Hong Kong Space Museum, Cultural Center, Avenue of Star and other major attractions, this hotel is an excellent option.
Comfortable rooms with a big TV (Mine has a small living room.), fast speed Internet, elegant restaurants for meetings with customers, just what you need business center and gym, and a relaxing spa.

Room Tip: If you are on a business trip, ask for the room with a small living room, to organize your activitie...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MARIA LORRAINE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, August 27, 2013
Thank you very much for your comments.

It is pleased to know that you have a wonderful stay in the Kimberley hotel during your time in Hong Kong. The Hotel is centrally located in the Business and Shopping area of the Kowloon. Main tourism attractions are within walking distance. No matter you are coming to HK for business trip or for leisure. The excellence location of the Kimberley hotel could definitely suit your needs.

Looking forward to your stay in Kimberley Hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2013

The hotel is basically located near shops and restaurants however in terms of comfort and cleanliness, the room assigned was very dusty and kept me sneezing all night. They have 2 small couches that results to several guests standing and waiting. Elevators are not efficient to service all guests considering there are several rooms in one floor. Waiting is too long.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pauie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKimberleyHotel, na at Kimberley Hotel, responded to this review, August 23, 2013
Thanks for your feedback.

Please accept our apologize that the guest room cleanliness and Lobby facilities could not reach your standard. Your comments has been reported to the management team for follow up action. The House keeping department will pay more attention on the room cleanliness.

Thank you once again for your comment. We look forward to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimberley Hotel

Property: Kimberley Hotel
Address: No.28 Kimberly Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#129 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kimberley Hotel 4*
Number of rooms: 546
Official Description (provided by the hotel):
The Kimberley Hotel is centrally located in the bustling shopping and entertainment district of Tsim Sha Tsui in Kowloon with 45 minutes drive from the airport and 15 minutes from the Hung Hom Train Station & Kowloon Station. The MTR station, Star Ferry, Avenue of Star, Hong Kong Space Museum, Cultural Center and major corporate offices are within walking distance. At the Kimberley Hotel, the three elegant restaurants and Bar are on offer to guest, as well as a business center, gym and health spa for your recreation. ... more   less 
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Also Known As:
Kimberley Hong Kong
Kimberly Hotel Hong Kong
Kimberley Hotel Hong Kong

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