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“Very good”

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Island Pacific Hotel
Ranked #91 of 718 Hotels in Hong Kong
Certificate of Excellence
Cesano Maderno, Italia
Level 6 Contributor
96 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Very good”
Reviewed May 15, 2014

Good Hotel on the HK island. The only negative thing is that it is located not close to the subway, but about 1 mile. You can walk for 10-15 minutes or take a bus or a tram to reach it, the island Line. The rooms are not big, but bigger than HK standards and clean. The staff is very helpful and kind. Good position to visit HK, that is amazing!!

Stayed May 2014, traveled with friends
Helpful?
1 Thank GaiaZ_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, May 18, 2014
Dear GaiaZ_13,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at the Island Pacific Hotel during your recent visit and taking time to post a review about your stay. We are delighted to learn that you had a comfortable stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2014 via mobile

Great location, just under 10 mins walk to Sheung Wan mtr and easily accessible via trams and buses at the main road. The hotel also provides free shuttle to central mtr. We skipped hotel breakfast as there are many good food around the area. Room is clean as well.

What really sets them apart from other hotels is the exceptional customer service to hotel guests. The concierge staff greet and help you out readily - from keeping your wet umbrella to giving directions and recommendations. One truely commendable occasion was how a staff named Luffy, went the extra mile to help us locate a parcel which was due to arrive before we leave the hotel for our flight. He volunteered to lead and rush with us to the nearest dispatch centre. He then sprinted all the way back to help us stall the shuttle bus to airport express station, so that we will be able to catch our flight. His customer centric actions left us deeply impressed and we will return to the hotel again without a doubt for our next visit.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Sharonn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, May 18, 2014
Dear Sharonn S,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel during your recent visit and for taking time to post a review about your stay. We are delighted to learn that you had a comfortable stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 10, 2014 via mobile

We stayed here for a week and were extremely happy with the room, staff and facilities. The location is great with buses and trams within meters of the front door. The harbour views were nice and even being right next to the highway we barely heard any noise.
Highly recommended to others and will be staying here next time I am in HK.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank Stacy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, May 18, 2014
Dear Stacy H,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel during your recent visit and for taking time to post a review about your stay. We are delighted to learn that you had a comfortable stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 7, 2014 via mobile

Fine room, OK breakfast, goodish location.

Totally boring, totally fine.

I may have been lucky with the rate, but it was sufficiently low for this mediocrity not to matter. Especially for a business visit.

Given how expensive most Hong Kong hotels are, that's actually quite a complement.

Stayed May 2014, traveled with friends
Helpful?
Thank Solar99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, May 9, 2014
Dear Solar99,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to learn that you had a pleasant stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level 6 Contributor
98 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed April 25, 2014

Well, I can certainly give a review of the bed and toilet!
I was ill with a stomach bug during my flight and arrived in poor shape, requiring three days in bed. Hence I can confidently give an excellent review of the comfortable bed and good toilet, but also of the reception staff who phoned to check if I was alright and offered to take me to hospital if I felt worse. Full marks.
The room was pleasant and relatively quiet, although facing the front main road, it did suffer from the odd noisy motorbike or lorry. A colleague stayed in one of the rooms facing the rear and found it very quiet.
Location was perfect for easy access to the tram and bus route, and within walking distance of the business and tourist areas.

Room Tip: No great views from any of the rooms I saw; quieter to the rear.
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EdinburghSky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, April 28, 2014
Dear EdinburghSky,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel during your recent visit and for taking time to post a review about your stay. We are delighted to learn that you had a comfortable stay with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 25, 2014

We booked the Island Pacific for a business trip to HK. Sheung Wan area is quite convenient both for business and leisure. I've also stayed at the nearby Ovolo and Holiday Inn Express. The hotels in Sheung Wan are better value than Central, and you do get a bit more of the real HK at your doorstep. As a tourist, you can indeed take a long walk to Central, or you have your choices of the MTR, buses, or the most fun way, the tram.

I booked the lowest priced quick deal room, which came with breakfast. Firstly, the breakfast is OK. Nothing to write home about. If you like good coffee however, you won't find it here.

The rooms are small, but kinda what you get used to in HK at this price level. The room is decently functional, but if two people were to stay, each with a suitcase, space would get pretty tight. But you could mange. Room is similar in size to the nearby SOHO Holiday Inn Express, but larger than the Ovolo at 286 Queens Road. What these latter two hotels have over the Island Pacific is more updated decor. The Island Pacific is a bit dated. Also, despite being on a non smoking floor, the hallways reeked of stale smoke smell. Thankfully my room exhibited no smoke smells. Decor needs an update, but I guess at the price i have little to complain.

If I were to come for a weekend with my wife, I'd probably pick a more updated hotel. For business however it suited me just fine.

Staff are friendly and helpful.

Free shuttle bus to HK Station.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank larrybud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, April 28, 2014
Dear larrybud,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at the Island Pacific Hotel during your recent visit and for taking time to post a review about your stay. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 23, 2014

I stayed here with a friend of mine for four nights and it was a great experience! The staff were extremely professional yet friendly! Ranging from the porters, concierge, receptionists, housekeepers and the food and beverage attendants from the restaurants. Staff had fluent English so communication was not a problem at all! Everyday, without fail we'd ask for advice from the staff - whether it be where to go for dinner, recommendations on what to do, where to go etc. they have recommended us secret spots only locals will know of, and they were amazing!

The rooms were not the most spacious rooms, but seriously. When you're in Hong Kong, you will be out most of the time till late anyway. So all you really need is the shower and bed. The shower was spacious considering it to be a shower in Hong Kong. And the beds were comfortable to sleep in! Rooms were quiet, and we were on a high floor so we got to enjoy the view (even if it wasn't the ocean view, it was nice to see the city lights). Rooms were clean, and the housekeepers kept our rooms clean everyday while we were out!

The location is about a 5-8 minute tram ride to the Central of Hong Kong (only costs a couple of bucks HKD). Personally, I loved every bit of the tram rides to and from the hotel. You got to enjoy the view if you sat on the top deck of the tram, and the views were even more breath taking at night time. And it's nice to stay away from the busy life in Central, it can make you feel exhausted just watching people be busy and rushing in Hong Kong. There were shops and restaurants a corner away from the hotel so you didn't need to travel out just for some food. There's also a shopping centre a few minutes walk from the hotel and a 24 hour convenience store just across the road from the hotel. Although it wasn't in the CBD of Hong Kong it was at an extremely convenient location!

After staying here for 4 nights, my friend and I had to leave to stay in another hotel in Kowloon (which was pricier than this hotel) and if we knew how much we would've fallen in love with this hotel, we definitely wouldn't have booked with the hotel in Kowloon. Not saying the hotel experience was poor or anything, but it just wasn't the same! You wouldn't look forward to returning to the hotel from a day out. Walking through the hotel at Island Pacific was actually something we look forward to! We missed it so much we had to go back right before we were leaving back to Sydney. And even though we weren't a guest anymore, the staff still remembered us and allowed us to leave our luggage in the premises and recommended us a restaurant to go to!

Absolutely amazing service!!! Will definitely stay in this hotel again ONLY when we come back for a visit!!!

Room Tip: Request for a high floor to avoid noise!
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cchoi93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, April 25, 2014
Dear cchoi93,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

Our team is grateful to learn that you had a pleasant stay and experience with us. We will continue our endeavour to improve our services and facilities for our guests. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Island Pacific Hotel

Property: Island Pacific Hotel
Address: No.152 Connaught Road West, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#37 Best Value Hotel in Hong Kong
#64 Business Hotel in Hong Kong
#66 Family Hotel in Hong Kong
#67 Romantic Hotel in Hong Kong
#80 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Island Pacific Hotel 4*
Number of rooms: 343
Official Description (provided by the hotel):
Gazing over the Victoria Harbour, the Hong Kong Island Pacific Hotel is the centerpiece of outstanding waterfront landmarks in West Central, offering a superb retreat from the hustle and bustle of the downtown. The Hong Kong Island Pacific Hotel is one of the major Hong Kong Hotels of the area and a proven favourite Hong Kong base for discerning business travellers. The 343 room hotel is only 5 minutes walk to Sai Ying Pun Station and offers easy access to the Central business district and is only 15 minutes away from The Hong Kong Convention and Exhibition Centre. Serving as a relaxing retreat from the hectic pace of life in this vibrant city, the hotel offers boutique style accommodation at an affordable rate in a luxury environment. One of the world's great harbour views can be enjoyed from 80% of the hotel's accommodation, and all rooms and suites are configured to enjoy the optimum level of natural daylight through floor to ceiling windows. Plus, enjoy free WiFi access at our hotel. ... more   less 
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Also Known As:
Island Pacific Hotel Hong Kong
Hotel Island Pacific

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