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“Good hotel location could be better.”

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Island Pacific Hotel
Ranked #96 of 718 Hotels in Hong Kong
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
105 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good hotel location could be better.”
Reviewed March 3, 2014 via mobile

I stayed at this hotel for 4 nights. It was clean, comfortable with good harbour views. Room a good size wifi included as well as tea coffee making. Bit of a trek from centre but free shuttle bus, MTR not too far as well as trams. local restaurant close by. All in all not a spectacular place but a very good mid range choice

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Woobsle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, March 4, 2014
Dear Woobsle,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to hear that you have enjoyed your stay with us and we will continue our endeavour to improve our services and facilities. In the meantime, we look forward to welcoming you back in the near future.

Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,702 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Any
English first
Taipei, Taiwan
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 26, 2014

I was very pleased with this hotel. Nice room - spacious and comfortable, met expectations in every way. The area is not the best - just an old HK neighborhood with places nearby to eat, but all major attractions and the MTR station are far away. The hotel has a good buffet and bar, staff is fine. If they could arrange for a line of taxis to be waiting as they do for many of the busier hotels in major cities, this would really improve the experience. I always arrange through a discount website and get decent value for he price.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bostondale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, February 28, 2014
Dear Bostondale,

Warm greetings from the Island Pacific Hotel!

Thank you for staying at Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to hear that you have enjoyed your stay with us and we will continue our endeavour to improve our services and facilities. In the meantime, we look forward to welcoming you back in the near future.

Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level 6 Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 26, 2014 via mobile

This hotel has a nice location, pleasant lobby and a nice restaurant. Food a little too expensive, - but the rooms are worse. For one person it is bearable, but I would not have liked to be there with my spouce. Their rooms are literally a hole in the wall. The same goes for the bathroom. No room for much moving about! Staff gets extra points, but the room is the most important for me.

Stayed February 2014, traveled on business
Helpful?
4 Thank Stein54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, February 28, 2014
Dear Stein54,

Warm greetings from the Island Pacific Hotel!

Thank you for taking time to share your valuable comments on tripadvisor and please accept our sincere apologies for the inconvenience caused during your stay at the hotel.

Please rest assured that we will continue our endeavour to improve facilities for our valuable guests.

We look forward to welcoming you back in the near future.

Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Visby, Sweden
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 25, 2014

We stayed in this hotel our entire vacation in Hong Kong. As previously mentioned in an other post it does lay outside the center, but this was exactly to our liking. The neighborhood is a lot quieter than the rest of the city, and its a relieve to escape the crowds. Tram station is just around the corner, in 10 mins you are in the center with connections to ferries and MTR. Buy an octupus card, public transportation is easy and cheap.

The hotel was great. Good value for money. Breakfast not included, which was fine. Good b-fast buffet but pricy. Room was big for Hong Kong standards, with windows from top to bottom, great view over HK harbor. Service was good, could have been a bit cleaner. Dont think they ever vacuumed the room during our 10day stay, but we could have said something and i believe it could have been squeaky-clean after that.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michaela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, February 26, 2014
Dear Madulain,

Warm Greetings from the Island Pacific Hotel!

Thank you for staying with us on your recent visit and for taking time to share about your stay.

We are glad to know that you have enjoyed your stay with us. We will continue our endeavour to improve our services and facilities. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 24, 2014

we were greeted with friendly smiles & excellent service (from concierge to front desk to the ground staff). we were allowed to check in earlier as the room was available. hotel has shuttle bus service to nearby MTR, and even offered to pay for our cab ride back when we were unable to find the shuttle stop to return to the hotel.

staff was good with English & courteous all the way. when we asked for directions, they even provided alternative cheaper routes like taking the public bus.

we stayed at 12th floor although it's just beside the lift but it had a good view of the harbour. room amenities are alright but since we were out most of the time, it was good enough to come back and have a good rest.

there are sufficient of food eateries around the place. and even stores that sell dried seafood & preserved sausage. yum!

an overall excellent stay and their service made them a class on it's on.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngelBeez_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, February 26, 2014
Dear AngelBeez_11,

Warm Greetings from the Island Pacific Hotel!

Thank you for selecting Island Pacific Hotel as the choice of accommodation on your first visit to Hong Kong and for taking the time to post your review about your stay.

We are glad to hear that your stay had been an enjoyable one and we look forward to having the pleasure of welcoming you back during your next visit to Hong Kong.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 24, 2014

We stayed at this hotel to finish a 5 month trip travelling & just wanted somewhere easy. The hotel appearance & room comforts were fine for the one night.
The location was slightly out of the way a good 25 minute walk to the nearest shopping centre but a close 10 minute walk to the MTR station.

We didn't try any food or in hotel facilities but the room was perfect for us overnight.

The service was quite disappointing, they took our card for security but didn't inform us the amount they would be holding, which lead to problems financially for us. They didn't apologise for not communicating & were overall quite rude.
We tried not to let it get in the way of our final 24 hours in Hong Kong & spent most of the time out of the hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lydshep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, February 26, 2014
Dear Iydshep,

Warm Greetings from the Island Pacific Hotel!

Regarding your comment shared above, please accept our sincere apologies for the inconveniences caused during your stay. We are extremely grateful to you for sharing your open feedback with us so that we are able to monitor our operations more closely and take corrective measures for improvement accordingly. As a token of appreciation, we would like to arrange a free upgrade to Executive Harbour View Room with complimentary breakfast for your next stay.

Please feel free to contact me at generalmanager@islandpacifichotel.com.hk or our Director of Operations at anthonycheung@islandpacifichotel.com.hk regarding the free upgrade and for other queries in which we could assist.

We look forward to the opportunity of welcoming you back to Island Pacific Hotel on your next visit to Hong Kong.
Warm regards,

Shirley Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2014

The Island Pacific punches above its weight in terms of cost. The service is impeccable and the staff unfailingly polite and helpful. Great breakfast, worth the money, with a huge range of European and Asian dishes to choose from.

Room Tip: Worth the extra to chose a harbour view
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank profkate2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley_Sam_IPH, General Manager at Island Pacific Hotel, responded to this review, February 25, 2014
Dear Profkate2014,

Thank you for staying at The Island Pacific Hotel on your recent visit and for taking the time to post a review about your stay.

We are grateful to hear that you have enjoyed your stay with us and we will continue our endeavour to improve our services and facilities. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Warm regards,

Shirley Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Island Pacific Hotel

Property: Island Pacific Hotel
Address: No.152 Connaught Road West, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#31 Best Value Hotel in Hong Kong
#65 Business Hotel in Hong Kong
#67 Family Hotel in Hong Kong
#68 Romantic Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Island Pacific Hotel 4*
Number of rooms: 343
Official Description (provided by the hotel):
Gazing over the Victoria Harbour, the Hong Kong Island Pacific Hotel is the centerpiece of outstanding waterfront landmarks in West Central, offering a superb retreat from the hustle and bustle of the downtown. The Hong Kong Island Pacific Hotel is one of the major Hong Kong Hotels of the area and a proven favourite Hong Kong base for discerning business travellers. The 343 room hotel is only 5 minutes walk to Sai Ying Pun Station and offers easy access to the Central business district and is only 15 minutes away from The Hong Kong Convention and Exhibition Centre. Serving as a relaxing retreat from the hectic pace of life in this vibrant city, the hotel offers boutique style accommodation at an affordable rate in a luxury environment. One of the world's great harbour views can be enjoyed from 80% of the hotel's accommodation, and all rooms and suites are configured to enjoy the optimum level of natural daylight through floor to ceiling windows. Plus, enjoy free WiFi access at our hotel. ... more   less 
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Also Known As:
Island Pacific Hotel Hong Kong
Hotel Island Pacific

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