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“Outstanding Customer Service!! Myself and my iPad Thank You”

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InterContinental Grand Stanford
Ranked #23 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed October 28, 2012

I have only checked out of the Grand Stamford in the last 4 hours and I have to take the time to write this review (something I very rarely do... With the extent that I travel I usually don't bother). I left the GS to move to a hotel near the airport for an early flight tomorrow. I had forgotten my iPad. When I got to my room at the Next hotel (about 1hr later) I started searching briefcase, suitcase pocket and just as I was going into panic mode - a knock on my room door with a hand delivered message to "call Mr.Ivan at the GS about a lost item". First credit goes to the honesty of the staff. Next to mgmt - they actually tracked me down from taxi the concierge had given the driver. I called and Mr. Ivan on-duty mgr sent a hotel staff member to my current hotel (about a 40min taxi ride) with my iPad - I paid the round trip taxi fair a small price to have my iPad before I fly out tomorrow.

Thank you GS staff - I will definitely be back.
This post sent to you from my reunited iPad:-)

Mfoley66

  • Stayed: October 2012
    • Value
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Thank Mfoley66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,561 - 1,567 of 2,643 reviews

Reviewed October 27, 2012

This is probably the best value option hotel for Hong Kong. The rooms are comfortable and have everything you could need, then service is good, and so is the breakfast. The only down side is the location in Kowloon.

  • Stayed: October 2012, traveled on business
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Thank Alex_Hunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

Great hotel, nice service and a reallllly good breakfast buffet! I was looking forward to the breakfast next morning all day! They also have fresh fruitdrinks but you have to ask for it. I stayed here twice so had two different rooms on my stay here, with both times harbour view. Try to get a high located room!

  • Stayed: September 2012, traveled on business
    • Rooms
Thank 10En
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

I had the pleasure of spending 3 nights in this wonderful hotel in the last week.

The rooms are clean, well appointed and reasonably spacious for a Hong Kong Hotel.

The service is fast paced and is often not as attentive as one expects in a 5 star hotel of a major International brand.

The glowing exception is the Club InterContinental Lounge. Here the staff bend over backwards and are truly professional and helpful. The service is superb and I can say that it is one of the best Club Lounges I have experienced.

the big fly in the ointment during my last stay was the wireless Internet in the Club Lounge. It was slow to nonexistent, I really hope they sort it out.

Ask for a Harbour view room, the vistas across Victoria Harbour are great day or night.

I will return.

Room Tip: Club InterContinental Rooms with a Harbour View. ask for a room with a standing shower if you can, t...
  • Stayed: October 2012, traveled on business
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2  Thank Albert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

This hotel is just in front of Harbour... So Harbour view is highly recommended... You are right in front of the best view of Hong Kong... You can see the light show from your room at 8 PM. Service was excellent, and food also. Close to everything, you can access many place, just by walk...

Room Tip: Harbour view is really better....
  • Stayed: September 2012, traveled as a couple
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5  Thank Thaiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

Standard hotel meeting high Asian standards. No surprises here.

Reasonable value booking ahead online (using Hong Kong standards).

Sensational buffet breakfast. Among the best ever for selection and standard.

The airport train service will drop you at the hotel using their bus service.

  • Stayed: April 2012, traveled as a couple
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2  Thank mljstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

My wife and I stayed at the Intercontinental Grand Standford for two weeks in a Harbour View room. It's a fantastic hotel in a great location. The room was spacious and beautifully presented and the view across the harbour was spectacular. The hotel itself is immaculate and the service faultless. We were particularly taken by the friendliness and helpfulness of Danny and Grace in Cafe M and the girls in the lounge downstairs, but all the staff were exceptionally well-trained and friendly and the attention to detail was impressive. The impressive breakfast buffet caters for all tastes and the restaurants were first-rate. The location is as close to the harbour as you can get, is a few minutes walk from the sub-way and close to the start of Nathan Road and its shops. We had a faultless experience and will return to the Intercontinental GS when next in Hong Kong.

Room Tip: The Harbour View rooms might cost a little more but waking to that spectacular view makes it worthwh...
  • Stayed: October 2012, traveled as a couple
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1  Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Grand Stanford

Address: 70 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Romantic Hotel in Hong Kong
#22 Family Hotel in Hong Kong
#23 Luxury Hotel in Hong Kong
#29 Business Hotel in Hong Kong
Price Range: $196 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Grand Stanford 5*
Number of rooms: 570
Official Description (provided by the hotel):
Nestled in the heart of the bustling shopping, business and entertainment district of Tsimshatsui East, InterContinental Grand Stanford Hong Kong, being a member of Intercontinental Hotels Group (IHG), is an acclaimed five-star hotel that offers sophistication and heritage. Set against the stunning backdrop of Victoria Harbour, half of the hotel's 570 luxuriously appointed guest rooms and suites boost sweeping views of picturesque Hong Kong skyline and breathtaking Victoria Harbour.Located in the proximity of the world-famous Star Ferry and within easy reach of all major transportation systems such as the Mass Transit Railway (MTR) and Guangzhou-Kowloon Through Train Station, the hotel offers easy accessibility within the city and entry into China. With complimentary shuttle bus service provided by the hotel, Hong Kong's largest shopping mall Harbour City is just within doorstep. InterContinental Grand Stanford Hong Kong provides the finest selection of world-class dining outlets from famed Cantonese cuisine at Hoi King Heen crafted by award-winning native Chef Leung, passionately Italian cuisine at Mistral with finest Italian produce, to contemporary international buffet at Café on M and Tiffany's New York Bar, knowing as Capital of Whisky with the largest whisky capacity in town. The sheer flexibility of the hotel, with its ample choice of venues complement the state-of-the-art meeting facilities in a comfortable and stylish setting, caters for functions of diverse size. For three consecutive years between 2014 and 2016, the hotel was recognized as "Hong Kong's Leading Business Hotel" by the prestigious World Travel Awards and the hotel collects the ultimate accolade for its renowned service as 'World's Leading Luxury Business Hotel' and 'Asia's Leading Business Hotel' in 2016. Its refined services and facilities makes the hotel the ideal choice for the savvy business and leisure travelers alike. ... more   less 
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Also Known As:
Intercontinental Grand Stanford Hotel Hong Kong
Intercontinental Hong Kong
Intercontinental Hotel Hong Kong
Intercontinental Grand Stanford Hong Kong

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