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“Great location”
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #378 of 726 Hotels in Hong Kong
Reviewed May 20, 2014

The hotel has a great location, just next to MTR station. The rooms are small and basic but also very clean. We were given a double room with a third bed and there was not much floor space left. The air condition was pretty loud, but working well. Otherwise the room we got from the back side was very quiet. Book your room directly from the hotel and you will get free wifi in your room, otherwise you can only use free wifi in the lobby. Some of the younger workers at reception were laughing at customers who asked for help, which I found very weird.

  • Stayed: May 2014, traveled with friends
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3  Thank traveller_anna-fin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelHKG, Manager at The Imperial Hotel, responded to this reviewResponded May 20, 2014

Dear Anna,

Thank you for taking the time to share your experiences with us.

We are pleased to read that you enjoyed your stay with us and found the location of the hotel excellent.

I am glad to hear that you notice book direct with our homepage Online Reservation can have free WiFi access. Start from 1st June, we will provide room discount also.

Sorry that our young team Front Desk staff impolite attitude. We will re-enforce the proper service training to them immediately. It is great for us to know our mistake.

Thank you once again and we look forward to welcoming you back to the Imperial Hotel in the near future.

Best regards,

Gary AU
Executive Assistant Manager
The Imperial Hotel
eam@imperialhotel.com.hk

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229 - 235 of 758 reviews

Reviewed May 13, 2014

stayed at this hotel was asked at reception if we prefered a room with a window or a room with a queen bed, which we booked for, alas we chose the window room but overlooked a courtyard and no view even though we were on the 14th floor. the room was very damp and smelled also aircon was not working, bathroom old and needs to be updated and room very small. and noisey lifts all night.

Room Tip: dont pick this hotel unless you dont mind dampness and tiny rooms but for what we paid on booking .c...
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  • Stayed: May 2014, traveled as a couple
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2  Thank micky5311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelHKG, Manager at The Imperial Hotel, responded to this reviewResponded May 15, 2014

Dear Guest micky5311,

Thank you for spending some valuable time reviewing us.

Perhaps, it is disappointing to see that our recent room assignment did not meet your expectations. We have our core renovation plan in 2014 for our guestrooms and have not been fully refurbished yet, however please do make your booking through our hotel Homepage for your next visit. We will ensure your reservation will be well taken care. The rooms overlooking the Nathan Road certainly do have a beautiful view – you must next time keep an eye out for our soon to be launched “Premier Rooms”……

I and our team work very hard to ensure that all our guests are comfortable and treated like they are at home. We will continue to enhance our service standard in both hardware & software. In order to make our guests have an enjoyable stay..

Thank you once again and we look forward to welcoming you back to the Imperial Hotel in the near future. And if you do wish to provide any further feedback regarding our rooms, please do not hesitate to contact myself directly by email eam@imperialhotel.com.hk.
Best regards,

Gary AU
Executive Assistant Manager
The Imperial Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

The Imperial Hotel was one of the most disagreeable hotels I have ever stayed in. The rooms are the size of prison cells and lack almost all comforts one would expect for the cost. There is a charge for almost everything including wifi. The only restaurant in the hotel is Japanese. Some of the staff were excellant, some were otherwise.

  • Stayed: April 2014, traveled solo
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3  Thank brianandtts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelHKG, Manager at The Imperial Hotel, responded to this reviewResponded April 29, 2014

Dear Guest Brianandtts,

Thank you for spending some valuable time reviewing us.

Perhaps, it is disappointing to see that our recent room assignment did not meet your expectations. We do have some Renovated Deluxe room with new bathroom & wooden floor in our hotel for guest to choose. For all guests if they booked direct with our hotel will come with free WiFi. Please do let me know for your next visit, so that I can take care of your reservation personally.

It is pleasing to note that our location was ideal for you and if you do wish to provide any further feedback regarding our rooms, please do not hesitate to contact myself directly by email eam@imperialhotel.com.hk.

Warm regards,

Gary AU
Executive Assistant Manager
The Imperial Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

1st time staying at this hotel and I would say its a very old and outdated hotel with the 80s feeling. Hotel lobby is very compact and on entering it, it was packed with lots of guest, maybe waiting for tours or for their rooms. Check in was normal, the staff was friendly even as they was stress with a big group of china tourist. I came about 10am, can't get room which is understandable. At least I could leave my bags with bell boy.
Upon getting my room later in afternoon, I was ok with the hotel room, I did not expect any grand 5star room or bed, at least it look decent & clean. Bathroom is clean as well.
Also, as I booked direct with hotel web, I was given free Wifi for 24hrs, if not, others can use free Wifi in hotel lobby as well.
Location is quite good being in TST area and airport bus A21 stops right outside hotel door.

  • Stayed: April 2014, traveled with friends
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2  Thank NgGregory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelHKG, Manager at The Imperial Hotel, responded to this reviewResponded April 29, 2014

Dear Gregory,

Thank you for taking the time to share your experiences with us.

We are pleased to read that you enjoyed your stay with us and found the location of the hotel excellent. It was great that you booked direct with us enjoying the free WiFI service. Other than the superior Triple room you had stayed. We do have Deluxe Triple & Deluxe Family Room which also good for 2 Adult & 1 Child.

We are sorry that you room was not ready upon your arrival. It maybe the date was a last Exhibition / Fair in Hong Kong. For you reference, The Imperial Hotel was purely a FIT hotel. It was very convenience for those PRC guest they came to Hong Kong to do their shopping.

Our team work very hard to ensure that all our guests are comfortable and treated like they are at home. It is great for them to see feedback such as yours.

Thank you once again and we look forward to welcoming you back to the Imperial Hotel in the near future.

Best regards,

Gary AU
Executive Assistant Manager
The Imperial Hotel
eam@imperialhotel.com.hk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

I am always choose Imperial when i go to Hongkong. At the first time i get there, i was given the unfurnished room ( old design ) but because i really love the location the next time i back in Hongkong i choose Imperial again and decided to email their Manager. They are very kind and responsive and gave me the new design room. I am very satisfied and definitely will be back again.( Tanty Warty, Indonesia )

  • Stayed: March 2014, traveled on business
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4  Thank Tantywarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelHKG, Manager at The Imperial Hotel, responded to this reviewResponded April 22, 2014

Dear Tanty,

Thank you for taking the time to share your comments with us. It will be a highlight for me to share your comments with our teams – they all work very hard to ensure our guests comfort and they do appreciate a simple thank you from our guest!

Since our refurbishment we have received so much glowing feedback regarding our new rooms and the new bedding is defiantly a star!

We look forward to welcoming you back to the Imperial Hotel in the near future.

Best regards,

Gary AU
Executive Assistant Manager
The Imperial Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

Its almost bare basic at a premium price but in Hong Kong that seems to be the norm. The rooms were decent. The location is very convenient and a lot of places are nearby. I spent a lot of time outside but to come back and sleep, it was not a bad place at all.

  • Stayed: June 2013, traveled solo
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1  Thank Spacevertex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelHKG, Manager at The Imperial Hotel, responded to this reviewResponded April 22, 2014

Dear Guest

Thank you for taking the time to share your experiences with us.

We are pleased to read that you enjoyed your stay with us and found the location of the hotel excellent even your last stay was almost a year ago..

Our team work very hard to ensure that all our guests are comfortable and treated like they are at home. It is great for them to see feedback such as yours.

Thank you once again and we look forward to welcoming you back to the Imperial Hotel in the near future.

Best regards,

Gary AU
Executive Assistant Manager
The Imperial Hotel
eam@imperialhotel.com.hk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

This hotel couldn't be in a better location! Right on Nathan Rd close to the Star Ferry Terminal. It's clean, comfortable and well priced compared to many other Hong Kong Hotels. Rooms are fairly large for Hong Kong hotel. Friendly helpful front desk staff. Would definitely recommend this hotel and would stay again.

  • Stayed: March 2014, traveled as a couple
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1  Thank zoedog46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialHotelHKG, Manager at The Imperial Hotel, responded to this reviewResponded April 22, 2014

Dear Guest,

We certainly appreciate you taking the time to review us. Isn’t it amazing being able to take some time out and enjoy our beautiful city & tasty food? For those of us who live here we sometimes take it for granted and we are pleased to see that more and more visitors are taking the opportunity to be “tourists in Hong Kong”.

We hope that you had a wonderful stay with us and we are honored that you chose us to share this occasion with you both.

Please don’t be sad about leaving the Imperial Hotel – we are 35years old this year, and will be here for many more years to come!

We look forward to welcoming you back in the near future!

Best regards,

Gary AU
Executive Assistant Manager
The Imperial Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Imperial Hotel

Address: No. 32-34 Nathan Road | Tsim Sha Tsui, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #378 of 726 Hotels in Hong Kong
Price Range: $78 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Imperial Hotel 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Imperial Hotel guests were mainly from South East Asia & PRC. Due to our Convenient location, our guests can easily go around Hong Kong for Sightseeing, Shopping & Dining. Also, It was a perfect location for business travelers. Cause we were just in the Central HUB of all transportation. ... more   less 
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Also Known As:
Imperial Hong Kong
Imperial Hotel Hong Kong
The Imperial Hotel Hong Kong

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