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“Underwhelming and overrated”

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Grand Hyatt Hong Kong
Ranked #15 of 730 Hotels in Hong Kong
Certificate of Excellence
Reviewed January 27, 2007

I stayed in a Grand Club (executive) room and, while the harbour views are wonderful, everything else was disappointing. First and foremost are the beds. In a time when five-star hotels are offering the best in mattresses and linens, the Grand Hyatt's bed was so mushy (there's no other word for it) that I awoke with back and shoulder pain each morning.

Beware too that, if you are on a club floor (for which you pay a premium), you will be charged for internet access (HK$160 per day). Further, you will be charged if you wish to access the wireless system (even in the club lounge). Tacky.

The club lounge has a very nice restaurant-like setting with table service at both breakfast and for evening snacks/cocktails. Unfortunately, the food for the most part was mediocre.

The hotel's Chinese restaurant, One Harbour Road, offers very good food in a nice setting and at surprisingly reasonable prices.

  • Stayed: January 2007, traveled on business
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6  Thank Travel Richly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,197 - 2,203 of 2,924 reviews

Reviewed January 23, 2007

We took our children there for 3 nights stayed and the hotel is
perfect with excellent seaview. (My children said is it even nicer
than Grand Hyatt Taipei which is just next to world tallest building
call 101.) The toilet is very clean and we will go back again.

Stayed: December 2006
5  Thank Travel Flu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2007

Our Harbour view rooms were comfortable and the view was well worth grabbing them. There were 8 of us in two families on a deal from our airline and we'd seen some reviews commenting on the hotel's emphasis on VIPs. And VIPs we weren't! But from dealing with a bag lost en route, arranging a doctor to replace medicine, booking us all into a restaurant that didn't take bookings etc etc, the staff all made it a fun and happy visit. It is a little out of the way I guess, for business perhaps, but I agree that it's easy to get taxis, or take the subway and the ferry from Wan Chai to Kowloon is close and enjoyable. We loved the Intercontinental last time we were here and loved this one too.

  • Stayed: January 2007, traveled with family
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5  Thank vague travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2007

We stayed for three night over Xmas. After reading other reviews we booked a room with a partial harbour view. We took the Merc limo from the airport - well worth the 50 quid. Check in was seamless and quick and we were showed to our room. The room was pretty spacious and very modern. The bathroom's are maybe not to everyone's taste but lovely to use.

The service as the hotel is excellent and the concierge were very helpful. The breakfast were pretty good and came in at about 20quid. The location of the hyatt is pretty good with taxis to town only costing a couple of quid, and the bus stop to stanley market and the star ferry only minutes away. We paid about £170 a night and I loved the hotel. The spa and pool on the roof are well postioned too, we never ate there in the evening but I would recommned the hotel.

  • Stayed: January 2007, traveled as a couple
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7  Thank Rosler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2006

Stayed in the Grand Hyatt during the October 2006 - peak season in HK. Got a nice surprise as I was upgraded to a Plateau Spa room. The room has a very heavy Japanese influence - the bed is a mattress on the floor, the large Japanese-style bathtub, the way the room is designed for shoes to be removed at the door as one does in Japanese homes... the list goes on. The balcony overlookind the harbour is a nice bonus.

The shower and bathtub walls are made of clear glass, so this room is really only suitable for singles or couples. The toilet is (thankfully) well enclosed and concealed in a corner enclosure by itself.

The rest of the hotel is starting to look a little dated, although immaculate. The lobby is a little dark for my tastes. Service is impeccable as one would expect of one of Hyatt's finest. The location is excellent for convention visitors as it is connected to the convention centre... shoppers may be inconvenienced slightly as the main shopping areas are elsewhere. Still, HK is not that large and the subway is a 10 minute walk away.

The dim sum served for brunch in the Chinese restaurant continues its status as some of the best to be found in HK.

  • Stayed: October 2006, traveled as a couple
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5  Thank tanseaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2006

We got the shuttle bus from the airport to the hotel, but going back we stopped at so many other hotels, it's worth to pay a bit more and take a taxi.

We ate in the Cantonese restaurant twice (once for Dim Sum) and thought the food, service and views were great. Could have had a bit more choice on the Dim Sum menu though.

The swimming pool was a great size, but like already mentioned it closed too early. Also, service wasn't the best in this area of the hotel.

We ate breakfast on the terrace one morning, but it was pretty rubbish, not much choice and they didn't seem to re-stock things very quickly or sometimes at all! Cakes were tasteless. Tea was really nice though!

The Champagne Bar was really nice, although I wish they would get rid of the prostitutes that hang out there. I suppose they cannot prove that they're vying for business, although it was pretty obvious. On a good note though, they had a great singer in there and staff were very attentive; it had a very relaxing atmosphere.

Room attendants were fab; they even hung my clothes up when I'd left them on the chair. There was turn down service every night.

I thought overall that the staff were fantastic. The whole experience was very luxurious and civilised!

I think I've gone on far too long here, but I think this hotel was the best thing about Hong Kong!

  • Stayed: November 2006
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5  Thank Vixtix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2006

My husband and I have been regularly visiting this hotel for the past 6 years and there is a very strange pattern => restaurants that used to be very good are still very good, i.e. Japanese and Italian restaurants (food wise) but the service and particularly service from the reception desk (check in) that used to be good is getting worse and worse. Not smiling staff, not sorry at all when the room you have booked is not available (although room type is guaranteed for platinum member), deliberately giving you a smoking room when you asked for a non-smoking room... We have been very disappointed during our last 2 stays. But the upside is very good restaurants and the concierge team is great.
Also a shame is the beautiful swimming that is closed everyday on sunset... sunset in HK is around 6pm... whereas most of hotels close their swimming pool around 22h-23h. What a pity !!!

  • Stayed: October 2006
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5  Thank Sophie_In_Taipei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road | Wan Chai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Hong Kong
#13 Spa Hotel in Hong Kong
#14 Family Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
Price Range: $273 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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