We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Another great stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Hyatt Hong Kong
Ranked #15 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed June 22, 2014

Once again the Grand Hyatt Hong Kong provided excellent service. I would especially like to thank the staff at the Grand Club who through their professionalism with a personal touch made me feel quite at home.

Thank you,
John Claus Kongsted Woo

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John Claus Kong... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded June 24, 2014

Dear John Claus Kong...W

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had an enjoyable stay. We look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,865)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,483 - 1,489 of 2,867 reviews

Reviewed June 22, 2014

We were given a very high room with a great view. The breakfast was excellent, but the room was tired. The bathtub water when draining came up through the floor drain, and had a bad smell. The main reason we went was to relax, but the pool was very crowded, lots of smokers, loungers all full, and pool restaurant service was very poor. We were booked to come again on July 5th for our anniversary, but will cancel.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyatthongkong, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded June 30, 2014

Dear Jonathan L

Greetings. Thank you for the continuous support to Grand Hyatt Hong Kong. Delighted you enjoyed the breakfast at the hotel. Noted your feedback regarding the room defects, we have addressed right away. We wish you a nice staycation for your anniversary next week. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

I had a relaxing week staying at this nice hotel decorated with the spa theme. I felt a warm welcome from the staff at this hotel and it made my day.

I had an upgrade with the harbor view and it's amazing at night to see this sleepless city. I felt I didn't want to go outside under scotching weather during June.

Buffet at this hotel was one of the best. I wouldn't recommend to go for sushi bar. It's quite overprice. Taxis in Hong Kong are probably the most stupid thing here. I cannot stand it when the taxi driver rejected to drive many waiting passengers.

The juice bar at the breakfast buffet was amazing time for me. I had about 4-5 drinks in the morning. I's very healthy and delicious to clean my body!

Location is a little bit off the station and it's about a 7 minute walk.

Great stay if you can afford a five star hotel!

Room Tip: Ask for spa room. 11th floor.
See more room tips
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LavenderQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded June 22, 2014

Dear LavenderQ

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had a relaxing stay at Plateau Spa. We value your support. Look forward to welcoming back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

The rooms have been going thru an upgrade the past year. My room was outstanding, clean and roomy. Service was excellent throughout the hotel. I would highly recommend this hotel for anyone going to Hong Kong.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank timbM3216HD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded June 24, 2014

Dear timbM3216HD

Greetings. Thank you for taking the time to share your experience. We appreicate your support. Delighted to know that you enjoyed our newly-designed guestroom. We are proud of it too. It would be our pleasure to welcome you back again soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

I had the pleasure of spending the first week of June 2014 at this wonderful hotel in the heart of Hong Kong, and I can only say that you haven't experienced true customer service until you've spent some time at a hotel like the Grand Hyatt. The staff couldn't have been more attentive, or the service more flawless. And the harbor view...magnificent. I had the pleasure of staying in one of the newly remodeled rooms on the 25th floor, and though it was a bit smaller than typical American rooms it was well appointed and perfect for my needs. I couldn't have been more comfortable and the experience was one I hope to enjoy again some day.

Room Tip: Paying a little extra for a harbor-view room is well worth it.
See more room tips
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded June 22, 2014

Dear Steven H

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had an enjoyable stay in one of our newly-renovated rooms. We are grateful for your compliments on our service. We will keep it up. Look forward to welcoming you back soon.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

Good view of the harbor, nice clean room with an antique feel in the bathroom. Club lounge is good and spacious complete with a good variety of food and drinks. Very nice for a business traveler like me.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Yeou San C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded June 22, 2014

Dear Yeou San C

Greetings. Thank you for taking the time to share your recent stay experience. Delighted to know that you had an enjoyable stay. We value your support. Look forward to welcoming back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

Exceptionally quiet rooms. Wonderful food. Outstanding customer service when my wife became ill. Thoughtful and polite staff. if you are looking for an exceptional experience, then the Grand Hyatt HK is the place for you !

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank John Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gladisyoung, Director of Marketing Communications at Grand Hyatt Hong Kong, responded to this reviewResponded June 22, 2014

Dear John Charles W

Greetings. Thank you for taking the time to share your recent stay experience. Grateful to know that you had an exceptional experience. It has been our pleasure to have you and your wife as our guests. Look forward to welcoming back.

Kind regards
Gladis

Gladis Young
Director of Marketing Communications
Grand Hyatt Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Tsim Sha Tsui
InterContinental Hong Kong
InterContinental Hong Kong
#12 of 726 in Hong Kong
4,147 reviews
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#3 of 726 in Hong Kong
6,131 reviews
Tsim Sha Tsui
The Langham, Hong Kong
The Langham, Hong Kong
#10 of 726 in Hong Kong
1,648 reviews
Show Prices
Show Prices
Show Prices
West Kowloon
The Ritz-Carlton, Hong Kong
Tsim Sha Tsui
Kowloon Shangri-La Hong Kong
Mong Kok
Cordis, Hong Kong
Cordis, Hong Kong
#7 of 726 in Hong Kong
848 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hyatt Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Hong Kong

Address: No.1 Harbour Road | Wan Chai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Hong Kong
#13 Spa Hotel in Hong Kong
#14 Family Hotel in Hong Kong
#15 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
Price Range: $264 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Agoda, Ctrip TA, Hotwire, Hotels.com, Priceline, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Grand Hyatt Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing