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“Must try the buffet in Tiffin. Worth staying just for that.”

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Grand Hyatt Hong Kong
Ranked #16 of 718 Hotels in Hong Kong
Certificate of Excellence
Grimsby, United Kingdom
Level 6 Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Must try the buffet in Tiffin. Worth staying just for that.”
Reviewed December 13, 2012

After visting Singapore and Kuala Lumpur on a business 'whirlwind' tour, I arrived at this hotel genuinely exhausted (three countries in five days and 18 hours in air at that point). The welcome was speedy and efficient. I had to go straight out after arrival for more meetings, until the small hours. When Saturday came though, I placed the 'do not disturb' sign on the door and slept for nearly 16 hours. The room was a Victoria Harbour view on the 14th floor. Nothing broke that sleep and I am grateful for that.

The room was large, with a big working desk, clean and spacious bathroom with bath and separate shower cubicle. Complimentary water (four bottles each day) and newspapers were delivered every morning.

Throughout the stay the staff were excellent, welcoming and very professional. It was my first visit to Hong Kong and this helped put me at ease.

I was supposed to go out on the Sunday sightseeing but as I walked into the foyer, I became aware of the Sunday Brunch buffet. A bit pricy at about £65 I hesitated, but decided to forgo the planned boat trip and booked in. I was whisked to a window seat looking out over the harbour / hotel front and a glass of champagne was put before me. Then I was shown the unbelievable range of food at the several stations around the lounge area. From Indian to Chinese there was also a full 'English' turkey and/or beef roast available. Hot starters, cold starters, seafood, meat and vegetarian 'mains', free flow Moet Champagne, wine, beer, soft drinks, tea coffee and then....the dessert buffet points. I didn't count, but there must have been over 50 different core meals/desserts on offer from all around the world.

I tried a little of each of most of the dishes over the course of three blissful hours and needless to say, I drank way too much champagne. Each time I stood up to try something more my dirty plate and cutlery was whisked away and replaced and the glass topped up.

Frankly, this was service beyond my normal experience and if like me, you only get to visit here just once in a lifetime, I recommend this hotel and buffet to you without hesitation.

On leaving day I had a late flight (nearly midnight) but the hotel kindly looked after my bags all day free of charge while I went off to Lamma Island and a long (hugely enjoyable) hike to atone for my buffet excesses.

Well done to all the team, I do hope I am able to revisit at some point in the future, but if not, thank you all for your faultless hospitality.

Room Tip: We had a grand harbour twin, 14th floor, overlooking the harbour. Great view at sunrise / nightfall...
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  • Stayed December 2012, traveled on business
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Thank Moorbius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 review
Reviewed December 13, 2012

I love coming here for many years, best Hyatt from all the Hyatts I go. I travel all the world but nothing compares. The Grand Club is the best in all Hyatts - the service, the breakfast and cocktail hour - most importantly the staff. Winnie, Rike, Jake and Angela - the dream team!

  • Stayed December 2012
    • Value
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Helpful?
Thank Bayerfreund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level 6 Contributor
134 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 11, 2012

It's rare when a hotel does everything right, so it's a pleasure to report when it does. The Grand Hyatt Hong Kong provided such an experience.

From check in to check out, the staff were unfailingly kind and helpful, often going out of their way to anticipate a question or possible need I might have. They are exceptionally well trained to greet you kindly, hold elevator doors, let you go to your floor before they go to theirs, and so on. The concierge drew maps for me when I wanted to walk to certain places nearby, and the restaurant wait staff were always prompt and attentive.

As others have mentioned, the breakfast buffet is really something to behold. The fruits are juicy and fresh--an assortment of kiwis, pineapple, grapefruit, oranges, starfruit, and other items. Just the week before I had been at a buffet in Istanbul where the kiwis were rock hard. By contrast, the perfectly peeled kiwis at the Grand Hyatt HK were bursting with juiciness. There is also a station where they make "Western" specialties like eggs, pancakes, and waffles, and an Asian station where they seemed to have dim sum, miso soup, and many other items. A variety of fresh-squeezed juices--watermelon, honeydew, pineapple, apple, orange, mixed fruits, etc--were available, as were fresh breads, muffins, croissants, pastries, cereals, yogurts, salads, and breakfast meats. Everything is delicious.

Many properties claim to be five stars, but belie this claim by offering a dumpy workout area with minimal equipment. The Grand Hyatt gym, on the other hand, is completely suitable for a five-star property. It has a full complement of exercise bikes, steppers, and treadmills for aerobic workouts, plus dumbbells and about a dozen weight machines for toning or building every muscle in the body. It was especially gratifying to see a Smith machine (for bench press and squats) and a multi-function cable crossover machine. Other equipment that other hotel gyms often overlook--exercise balls, bosus, yoga mats, etc--were a welcome sight.

As for some of the other "small touches" that other hotels forgo, one need not leave their room. Next to the bed are a series of knobs that turn on every combination of lights in the room. Even when it's pitch black or you are bleary eyed, you can turn on lights easily. It's also simple to turn off all the lights or any combination thereof--you don't have to be a puzzlemaster.

Another welcome amenity is the multiple adapters/converters in the room, into which you can plug your appliances. There's no need to call down to reception, unless you happen to need a third adapter. And speaking of reception, they almost always pick up on the first or second ring when you call them.

I could only think of two areas in which the hotel could improve, but they don't detract from the five-star rating: 1. There can be a wait for elevators at busy times, and 2. For some reason, they don't make you sign for breakfast when you sit down or are still eating your meal. They typically chase you down as you are leaving the dining room, sometimes asking you for the name/room number of your table companion if they left before the staff was able to catch them. Surely this process can be done more efficiently.

Overall, though, a great property!

Room Tip: The higher the better. Get a harbor view.
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  • Stayed December 2012, traveled on business
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Helpful?
Thank mgips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 9, 2012

This is a lovely hotel, excellent rooms, superb bathroom, great spa and very good swimming pool for those who like to swim. The staff are ver helpful.
The absolute best part of the hotel is the breakfast. Best I have seen anywhere by far.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 6 Contributor
145 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed December 7, 2012 via mobile

I spent over 50 nights at the Grand Hyatt in Hong Kong in 2012. Great place, good service, good restaurants, leisure facilities very good (also for smaller kids, with an enormous playground on the pool level, yet away from the pool). Pool is enormous and truly a world away from the busy town... Spa is lovely and treatments good, prices in line with the location. Some say the Hyatt is a bit out of the way, I agree that other 5star locations are better, but this has marginal impact at most. Rooms have a good size, furniture is not the newest but fine. Good desk, if you are there to work and finally some great views into Central and TST.

Stayed November 2012
Helpful?
Thank TravelPal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 4 Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 30, 2012

This is a grand hotel, the staff are friendly but well trained, the rooms lovely and comfortable, there technology works (such as the in room WIFI which was free) and you feel able to relax and get on with what you need to do. The Ferry is five minutes away (so the trip between the Island and Kowloon area is very easy and short) and there is Both good shopping and interesting things to see (such as a great night market) close by. The food is excellent and great for a traveller on their own as they do a fantastic breakfast and evening buffet with an expansive choice. The pool is also great.

Room Tip: If you can always ask for one with a view of the harbor which is such fantastic entertainment in it...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCalvert2708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed November 30, 2012

I stayed at a club room and enjoyed tremendously the club lounge. The view, the food and the atmosphere were all great. But more than all of this was the help and support from the club staff headed by Jake McHugh the Grand Club Manager. He did everything to give me the feeling that I can rely on him for every small detail.

Stayed November 2012, traveled on business
Helpful?
Thank Moriel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Hong Kong

Property: Grand Hyatt Hong Kong
Address: No.1 Harbour Road, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Hong Kong
#12 Business Hotel in Hong Kong
#15 Family Hotel in Hong Kong
#16 Luxury Hotel in Hong Kong
#16 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Hong Kong 5*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel. ... more   less 
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Also Known As:
Grand Hyatt Hong Kong Hotel Hong Kong
Hyatt Hong Kong
Hong Kong Grand Hyatt
Hong Kong Hyatt

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