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“Eaton Hotel” 4 of 5 bubbles
Review of Eaton, Hong Kong

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Eaton, Hong Kong
Ranked #84 of 713 Hotels in Hong Kong
Certificate of Excellence
brisbane
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Eaton Hotel”
4 of 5 bubbles Reviewed April 17, 2014

We travel to Hong Kong quite a few times and normally stay at The Novotel but this time based on price but still the same location decided to give The Eaton a try.
Overall we were very happy although we still had a few issues.
We booked the Executive Floor rooms, as we do every time we stay as we believe them to be good value for money, however I am not so sure with The Eaton.
1. The package we chose offered early check in depending on availability but of course the room was not available and did not get in till 3pm after a shocking flight this was not a good start, as we were exhausted.
2. The E-Club is like a rabbit warren and I did not feel it held a particularly nice atmosphere and was quite stuffy and constant problems with the Apple computer that was available for guests to use.
3. Breakfast was repetitive, with virtually no choice and what was offered was not hot.
4. Afternoon cocktails once again poor quality, boring, and the same each day.
5. Room was excellent
6. The Staff were the best we have ever had in a hotel their level of customer service was outstanding and shows that they have received excellent training, not just at the E Club but throughout the whole hotel.
7. Drinks and coffee were well priced.
8. Air con was not particularly good throughout the hotel especially in the E Club and our room.
Overall we were happy and would stay again but not sure if the EClub this time was value for money and certainly not getting priority check in was a real negative.
Maybe the eaton staff should take a wander up to the Novotel to see what food is being served there for the Premier floor.
9. Very grateful for the complimentary pressing service.

Room Tip: Executive room was well laid out, the bathroom was great both a shower and a bath and room size was...
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  • Stayed April 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BrisbaneLizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,663 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (766)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Southend-on-Sea, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 16, 2014

An excellent place to stay. Fantastic location, right in the heart of activity. Night market 5min walk, tube station 5min walk, bus stops to star ferry right outside hotel.
Airport express coach stops directly outside (K1route) from Kowloon station.
Room was very modern and perfect for our 4 day stay. Breakfast was excellent, and our price included free continental breakfast which was in a excellent coffee bar, similar to Starbucks, although 100% better quality. Upgraded to buffet breakfast on final day - cost was £5 for the 2 of us.
Would return to this hotel as this comes with highly recommended

Room Tip: Try and get breakfast included within your room
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GreyBeardLoone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
4 of 5 bubbles Reviewed April 15, 2014

My wife and I enjoyed our stay at the Eaton,the location was excellent and in comparison to the Park hotel where we usually stayed,it was more pleasant,more consideration was paid to the guests and the use of the E room,we thought was novel and well worth the extra few dollars to participate. The overall service was very good and all the staff were courteous,
helpful, and their knowledge of the hotel and it's services was commendable.The room was clean and tidy and the bed if anything was a little on the large side,but quite comfortable and we had no problem sleeping.We would without hesitation gladly recommend the Eaton to anyone contemplating a trip to Hong Kong.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gladiator268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zielona Gora, Poland
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed April 15, 2014

WE definately come back. Great service, good size room in HK standards, very good choice of restaurants and lovely heated pool on the to floor
It is close to temple street night market, subway and many restaurants. I highly recommend to book it with eclub. Lovely good quality breakfast, afternoon snach and premium drinks.
Free wifi in every room.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MaxflyMaxfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 15, 2014

Stayed here February the 6th - 10th and had such a wonderful stay! The location was fantastic and the staff were friendly. When we arrived after our long 11 hour flight and 45 minute taxi from the airport (cost $200HK) it was only 7am in the morning so they took our bags and told us to go up to the pool and use the shower and massage chairs there while we waited - exactly what we needed! We got buffet breakfast every morning and was well worth the extra money. Room service was delicious and very cheap so would recommend getting a meal in if you can't be bothered battling the markets! Shower was fantastic with strong water pressure also and air con worked a treat!
My tip for staying here would be to make sure you figure out to use the room controller and press the "Do not disturb" button when you are sleeping and In your room as this shows up on the panel outside the door so will stop the cleaners knocking on your door when you are resting or still waking.
Overall a fantastic hotel in a very central spot to the markets
We stayed across the road at the Nathan and even though the Eaton had smaller rooms it was ten times better!

Room Tip: Ask for a non smoking room and away from the lifts as people seem to go up and down them 24/7
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  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MadiGeorjah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed April 14, 2014

We have just returned from staying 7 nights in Hong Kong. The Eaton was perfect for us, with its friendly service and free extras including a guided tour of the Jade market and the Temple Street night market, both of which are very close by. The room was fairly small and didn't have the best outlook, but it was very clean and the bed was very comfortable.The Jordan MTR station is close by, but we enjoyed the walk down to the harbour on several occasions, which was straight down Nathan road. This road was full of shops and colourful sights to see, including Kowloon Park half the way down. The Eaton has three restaurants on offer. We tried the Cantonese style cuisine at Yat Tung Heen and we were not disappointed, but the food was not cheap.

Room Tip: Our room on the 6th floor had the bathroom sink next to the bed, while the toilet and shower were se...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed April 12, 2014

First visit to Hong Kong. Didnt like the hotel we were booked into by the Travel Agent & after searching for a hotel that was more or less the same price as the one the Travel Agent had booked, settled on the Eaton Hotel. What a good choice! The hotel is centrally situated in Kowloon with easy access to everything. We had 2 rooms - a twin that had a shower & a double with a full bathroom. Both rooms were a decent size & spotless with everything you need - functioning hairdryer, bottled water, bathroom goodies, lovely towels & facecloths, comfortable beds etc. What impressed me most coming from South Africa was the unobtrusive security. You cannot move without your keycard - not even the lift functions if you do not insert your card into the slot. No worries about being robbed. The restaurant was a bit pricey but the food offered was good. The hotel has a lovely outdoor patio were you can sit & have a drink or just a coffee. The only improvement would be that they try & have rooms ready earlier for people that have been on long flights & would like nothing better than to check in & have a shower!

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Laurice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eaton, Hong Kong

Property: Eaton, Hong Kong
Address: 380 Nathan Road, Jordan, Kowloon, Hong Kong, China (Formerly Eaton Smart Hong Kong)
Location: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#55 Family Hotel in Hong Kong
#64 Romantic Hotel in Hong Kong
#64 Business Hotel in Hong Kong
#74 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eaton, Hong Kong 4*
Number of rooms: 465
Official Description (provided by the hotel):
Conveniently located in the very heart of Kowloon, Eaton, Hong Kong is only a few minutes' walk from Jordan MTR station. Look no further for some great complimentary activities including a daily Tai Chi Class, led by our Resident Tai Chi Master, and our exciting tours of the Jade and Temple Street markets as well as many other fascinating tourist hotspots. The rooftop swimming pool which is heated in winter, this place is a perfect spot to relax and sip a cool drink while our 24 hour Exert Fitness Centre provides you with extensive training equipment. The Hotel also offers a wide variety of dining options. With 4 restaurants and a bar including an extensive buffet restaurant, a traditional Cantonese restaurant, a chilled Japanese izakaya style restaurant, a coffee shop and an al fresco bar, you'll find something for everyone's tastes. You can also stay connected at Eaton, Hong Kong as all residents can enjoy complimentary hi-speed wifi for an unlimited number of devices. With a clever, modern design and a spirited "Can Do" attitude, Eaton, Hong Kong offers everything you need for a comfortable and enjoyable stay in this the most vibrant of Asian cities. ... more   less 
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Also Known As:
Eaton Smart Hong Kong Hotel Hong Kong
Eaton Hong Kong
Eaton Hotel Hong Kong
Hong Kong Eaton Hotel
Eaton Hong Hotel Kong

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