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“On The Fence”
Review of Eaton, Hong Kong

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Eaton, Hong Kong
Ranked #101 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed November 10, 2013

This was my first stay in Hong Kong so it's hard to compare value and experience. This is one of the hardest hotels I've ever reviewed. On the good side, the rooms are modern, clean, pleasing to the eye and the wifi is free. The location for a first timer in Hong Kong is fantastic, right on Nathan Road in Kowloon with great access to the metro, the night markets and shopping district. On the not so good side, it's noisy that close to a major road in Hong Kong and I had the worst sleep of a two week business trip! When the refurb was done the bathrooms weren't, so the grouting isn't as fresh as you'd like and the plumbing features everything I hate about UK hotels with a slow-draining shower over bath aimed at the navel, so you end up banging your head on the shower rose trying to wash your hair while you paddle in 3 inches of water (I'm entirely average in height - tall folks would have a nightmare!) The desk set up was smart, but all the sockets were taken up with hotel appliances so my laptop cable trailed across the high traffic area between the bed and bathroom. The staff were eager to please, but we encountered a lot of junior or untrained staff and the seniors seemed harried. Because of the busy Nathan Road location, I suspect you're never going to get an early check in or a late check out and the cramped reception area upstairs was super busy. I suspect this is not unusual in Hong Kong, which is one of the most densely populated places on the planet. The reason for a three and not four star review comes from poor concierge service - I left my luggage, which contained laptop and travel documents with the concierge on the ground floor and specifically requested and supervised it's stowage into the secure area. On my return, my bag had been removed from secure store and was out in the poorly supervised drop off area looped to other bags with a non-locking chain arrangement. No-one would have been able to make off with the bag, but they certainly could have opened it and removed contents. Not remotely good enough to earn anything but an average review. I might stay again, but I'd be equally keen to look around other hotels in a similar area.

  • Stayed: November 2013, traveled on business
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2  Thank WellingtonKiwiJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,005 - 2,011 of 3,957 reviews

Reviewed November 10, 2013

We stayed for two nights in September. The hotel is reasonably priced and the Queen bed comfortable. The room itself is small, but we spent most time out so it worked well as a base. Clean and secure, easy to get to Kowloon MTR for access to the airport. A hotel bus to Hong Kong MTR station stops outside.

  • Stayed: September 2013, traveled as a couple
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Thank AnnieBooboos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

We liked this hotel and its location on Nathan Road. It was recommended by a work colleague who is originally from Hong Kong. It has no street presence. It almost disappears and unless you know where to look, you could miss it. We were a little disappointed when we first arrived. Our room on 18th floor facing Nathan Road was quiet, very attractively appointed and a great refuge after a busy day touring in Hong Kong. We had the club room which I recommend. It operates from early morning until 10:30 p.m. and offers free beverages, an adequate breakfast, and snacks. Offerings change throughout the day.The internet worked really well. This was a good spot for us in Kowloon. We had to walk about 20 minutes to get the Star ferry, but we loved the energy and bustle on Nathan Road. We really liked this hotel.

Room Tip: Ask for a high floor
  • Stayed: October 2013, traveled as a couple
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1  Thank helenl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2013

My Dad and I booked this hotel for 8 nights. Our initial room was a disaster, we had two tiny single beds pushed together with a glass- floor to ceiling -panel into our shower which left us without any privacy! Following a few attempts to resolve the situation, a Manager, Vincent, changed our room to give us larger beds with a locker between them and a private ensuite bathroom. The level of cleanliness, restaurants and bar in the hotel are all top notch. Location is good, close to shops, temple st night market and short taxi ride (v cheap, about €5/50HKD), to the ferry terminal and airport express station. There are 21 floors. Rooms are small but that's the norm in Hong Kong.

Room Tip: Beware when booking twin room that the beds are separated!
  • Stayed: November 2013, traveled with family
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Thank Margaret17294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

We stayed for 4 nights at The Eaton which is in an excellent location on Nathan Road.

Transfer from the airport couldn't be easier. Take the twenty minute Airport Express train to Kowloon Station ..... Then a free transfer bus ( Route K1 ) takes you right to the hotel door. Having Airport Express ticket also gives the added benefit that you can book in with your airline and hand over your luggage at Kowloon Station ....Taking a train later in the day to the airport. The next time you see your luggage is at your destination.

Alternatively there are two 2 subway stops are just along Nathan Road in either direction. You can take the subway from the airport if you wish.

On arrival the staff were welcoming and friendly and check in was carried out with minimum delay. Our room was well appointed and well serviced. The rooms are quite small but that is what you expect in HK ..... he only real problem is the shortage of storage space ....... But for a short stay this is not to much of a problem.

The public rooms were contemporary and welcoming giving the opportunity to relax and people watch ...... although who wants to stay in your hotel in HK ???

The extensive subway system makes getting around HK very easy .....although a 20 minute walk along Nathan Road to the waterfront at Star Ferry is really enjoyable ...... An interesting diversion is to take a right turn on the way to the waterfront into Kowloon Park .... An unexpected area of tranquility in the hectic city.

The Eaton is just two minutes walk from The Night Market and so it is easy to get into the thick of things by simply stepping out of the door.

We didn't eat at the hotel as there are numerous places all along the road that offer good value

We thought that the hotel offered great value for money ........ the location is excellent ..... transport links first class ....... Looking on the map you may think that it is a bit remote ..... But step out of the door and you are in the thick of it

Great hotel, staff all friendly, would definitely visit again.

  • Stayed: October 2013, traveled as a couple
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Thank GrahamLeylandUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

Good to have free Wi-Fi in the room. Clean and nice room even though on the first night, there was water leaking from higher floors in the next room and the place was very noisy from the vacuum. Convenient location and great hairy crab meals at Yat Tung Heen at B2. Plenty of good eateries near hotel.

  • Stayed: November 2013, traveled as a couple
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1  Thank 13Bee09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

We were treated very well at the Eaton. It was worth the extra to book a club room as we relaxed in the lounge waiting for our room to be ready after a long time in the air from Madrid on our way back to New Zealand. The staff were very good and after an expected wait to gain access to our room discovered that we were accommodated in the family suite which was a lovely surprise The rooms were comfortable and all the utilities were of a high standard. We enjoyed the drinks at nibbles available in the Club lounge and the breakfasts were enjoyable.

  • Stayed: October 2013, traveled as a couple
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Thank therese1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eaton, Hong Kong

Address: 380 Nathan Road, Jordan, Kowloon, Hong Kong, China (Formerly Eaton Smart Hong Kong)
Location: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in Hong Kong
#63 Romantic Hotel in Hong Kong
#63 Business Hotel in Hong Kong
#69 Best Value Hotel in Hong Kong
#85 Luxury Hotel in Hong Kong
Price Range: $104 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eaton, Hong Kong 4*
Number of rooms: 465
Official Description (provided by the hotel):
Conveniently located in the very heart of Kowloon, Eaton, Hong Kong is only a few minutes' walk from Jordan MTR station. Look no further for some great complimentary activities including a Tai Chi Class, led by our Resident Tai Chi Master, and our exciting tours of the Jade and Temple Street markets as well as many other fascinating tourist hotspots. The rooftop swimming pool which is heated in winter, this place is a perfect spot to relax and sip a cool drink while our 24 hour Exert Fitness Centre provides you with extensive training equipment. The Hotel also offers a wide variety of dining options. Restaurants and bar including an extensive buffet restaurant, a traditional Cantonese restaurant and an al fresco bar, you'll find something for everyone's tastes. You can also stay connected at Eaton, Hong Kong as all residents can enjoy complimentary hi-speed wifi for an unlimited number of devices. With a clever, modern design and a spirited "Can Do" attitude, Eaton, Hong Kong offers everything you need for a comfortable and enjoyable stay in this the most vibrant of Asian cities. ... more   less 
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Also Known As:
Eaton Smart Hong Kong Hotel Hong Kong
Eaton Hong Kong
Eaton Hotel Hong Kong
Hong Kong Eaton Hotel
Eaton Hong Hotel Kong

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