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“Great hotel. Amazing service.”
Review of Conrad Hong Kong

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Conrad Hong Kong
Ranked #23 of 718 Hotels in Hong Kong
Certificate of Excellence
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel. Amazing service.”
Reviewed June 25, 2014

Hong Kong hotels are renowned for service, but the Conrad Hilton is the best I've experienced so far. Every aspect of my stay was truly first class, but the food and service was exceptional. Definitely worth paying for.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProfessorRoger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 25, 2014
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,235 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New Delhi
Level 4 Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 24, 2014

Stayed at the Conrad for one week. Was the 1st time I was using the hotel in Hong Kong. Overall great experience. Very comfortable rooms with a great view. Hotel is quite central. Also has a mall below so offers great shopping options. Breakfast spread of the hotel was amazing. Lots of choices. Mostly very good. Would recommend the hotel to folks travelling to Hong Kong.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhandarisonal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2014
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 23, 2014

For 500 USD + a night you don't get a proper greeting when checking in. Service is really approximate. In room dining is expensive and not good.
Ok location is good but there are far better options for similar price (Mandarin of course) and if you are looking with a hotel with pool I would advice you to rather go to JW next door or W if you don't mind the extra miles.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Morgan X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2014
Dear Valued Guest,

We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself.

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level 5 Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 23, 2014

great location, right above one of the best shopping mall of HK, super close to my previous employer office.
excellent service both regarding the room service, the dining/bar section as the support staff (especially the chasseur team and the concierge)
one of the best brunch in town, a great cuisine, a pleasant and quite swimming pool for decent prices for HK

Room Tip: ask for an elevated floor for the view on HK
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard_D07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 24, 2014
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 22, 2014

First time to Hong Kong and glad I selected the Conrad hotel, will definitely return.

All the good things:
- Located atop a great mall, and connected to Admiralty MTR station as well as easy and safe walking to all the areas of town. There's direct access to the mall via elevator and a StarBucks if you need it
- The check-in / concierge staff were very friendly and helpful
- Rooms were what you'd expect for a nice hotel, but not palatial
- Executive Floor lounge was fantastic for breakfast (did not go later in the day) and one of the best views of Kalwoon in the city. It was never too busy and the staff were very attentive.

A couple of disappointments:
- Taxi availability was hit or miss in terms of availability, which seemed strange.
- I had coffee one morning in the restaurant above the pool (dressed casually) and the server was surly and gave the impression I was not welcome.

Room Tip: Try and get access to the executive lounge.... breakfast was awesome. If nothing else, go up there t...
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TelfordAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 23, 2014
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
151 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed June 21, 2014 via mobile

After an overnight flight arriving at 6am at the hotel, I was worried that I wouldn't get a room for hours; not the case; no fuss; was shown a room straight away.

It is no more than a 10 mins walk to Central and located in one of the best shopping malls on HK island.

Good gym facilities, good restaurants and very pleasant rooms, with excellent service. Bottles of water replaced daily and a welcome tea service when you arrive all make for a pleasant experience.

Would recommend this hotel for travellers and for business alike

Stayed June 2014, traveled on business
Helpful?
Thank Flatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 23, 2014
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Level 5 Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 21, 2014

I am so impressed with the services provided the moment i checked- in, the room is very big and everything about the room was fantastic. They even have an espresso machine in the room which is for free of charge. The location is also strategic because it is connected directly to a shopping mall and the nearest mtr station is a walking distance. I fully recommended this hotel for those who are looking for a 5 star services!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank haslinarusdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this review, June 23, 2014
Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Hong Kong

Property: Conrad Hong Kong
Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Hong Kong
#18 Romantic Hotel in Hong Kong
#19 Business Hotel in Hong Kong
#23 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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