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“Excellence all the way”
Review of Conrad Hong Kong

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Conrad Hong Kong
Ranked #21 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed May 13, 2014

This hotel has to meet the challenges of both Westyern and Chinese guests - and manages to do both very effectively. The Chinese want 'bling', great service and kudos. The Westerners want quiet, great service and no hassle. This hotel achieves all that anyone can ask of it.

I hear that the dinner buffet has been famous for years. It is a deserved fame! There is an additional barbecue at weekends, so that I did not become bored eating there 4 different nights of my stay (and one lunch). To sit with my silver tankard of beer and 2 lobsters on the plate in the open air watching the lights on the skyscrapers was a magical experience (not a cheap one, I must point out!) - and that was before I had the ain course......

Nothing bad,nothing wrong. a few feet from the British Consulate if you have business there, at a good point on the edge of the CBD, with easy access for our seminar attendees. Seminar management was done so well I didnt even notice the service.

  • Stayed: April 2014, traveled on business
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Thank beaumap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded May 15, 2014

Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,588 - 1,594 of 3,298 reviews

Reviewed May 12, 2014

Good location, and nice rooms. However: even if you are staying in the hotel, you might not get a table for lunch, and you don't get an apology if they mess up with anything you ask them to do. That's because at this hotel they don't really care about you. I would no longer rate this hotel as one of the premium hotels in HK. If it has a dedicated, loyal, following then I am not part of it.

  • Stayed: May 2014, traveled on business
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Thank Symbolics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded May 15, 2014

Dear Valued Guest,

We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We promise our guests a world of style, service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback, and I hope you will consider staying with us in the future.

Kind Regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

The room I've stayed was located on one of the top executive levels.
I will always remember morning when I woke up there, opened curtains on the huge panoramic window and look across the valley at the Hong Kong hills. The view was so breathtaking that one thought came straight to my mind "I'm standing at the top of the world!"
Other than that it is a luxury hotel and provides everything that is expected.

  • Stayed: February 2014, traveled on business
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Thank Dosia66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded May 12, 2014

Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

My husband and I travelled to HK for our 20th wedding anniversary, and booked a harbor view king. We were upgraded to a beautiful suite (4426) with views of both the harbor and the mountains. Our plane was very late, and it was after midnight when we arrived. The room had a chilled bottle of French Champagne, a beautiful tropical floral arrangement, a chest of chocolates and fresh fruit, both of which were replenished daily. We're Hilton diamond members, but this was above and beyond--and appreciated!

As so many have mentioned, the executive lounge staff is amazing, and we found everyone to be friendly and personable, including the front desk staff. The location on top of the train station, and the umbrella in the room kept us dry during our wet weekend. Hong Kong and it's amazing train system rival Switzerland, and the location of the Conrad can't be beat. It's pricy, but for a special occasion, utterly worth it.

Room Tip: If you can get a suite, you'll have panoramic views of everything.
  • Stayed: May 2014, traveled as a couple
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Thank CheezeFutures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded May 12, 2014

Dear Valued Guest,

Thank you for your recent stay at Conrad Hong Kong. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

Kind Regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2014

Whilst being very nice, the HK Conrad, in my opinion has somewhat of a cold atmosphere about it. It is difficult to explain but as a guest, I felt that the Hotel runs more through the motions in simply getting people in and out, similar to the Conrad in Singapore, than making sure their guests feel welcome. Perhaps they are just totally focussed on the business traveller, which I was not during this stay; purely vacation. Other similar properties (Conrad Bali, Bangkok and Macau) display greater ‘warmth’ towards their guests which in turn makes ones experience as a guest far more pleasant (not that my stay was not pleasant – it was). Personally, I believe it is more important that a Hotel shows warmth to all guest and one may argue that as a business traveller it is more important as by definition, the business traveller is away from home. The exception was the Executive Lounge staff; all very friendly, attentive and personable – very nice.

  • Stayed: April 2014, traveled solo
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1  Thank TravelEverwhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded May 12, 2014

Dear Valued Guest,

Thank you for taking the time to write a review about your recent stay at our hotel. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself.

Kind Regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2014

This is the 1st time for me as I usually stay at the Hyatt and Grand Hyatt chains.

The hotel is located right on top of a very nice shopping centre - mostly for locals and expats in Hong Kong. It's right in the tourist area or within easy reach.

The hotel is not new but everything is still excellent. Some others have commented about the age but I actually do not like the "newer" hotel designs as some of them are so plain - even the 5* - they actually look like the Ikea showroom.

The rooms are large for HK standard. The bathroom is really the only place you can tell the age of the hotel as it is lined with marbles and gold coloured faucets. But I felt that this is a nice touch as it feels a little warmer than the black, grey and white of some of the more modernized rooms in other hotels.

The bed was excellent and comfortable. After a few days of busy work and walking, it is refreshing to go back to the room and just relax.

The front desk was very helpful and very quick. The concierge services were excellent.

The "bad" things about it
- internet should be complimentary nowadays

Room Tip: No complimentary internet. If coming from the airport, take the MTR Express to Hong Kong station and...
  • Stayed: May 2014, traveled on business
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2  Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded May 12, 2014

Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2014

ROOMS
I've stayed at the Conrad before and have always likes that their rooms are comfortably furnished. I also like that it doesn't have the same grand and stuffy feel to it like other 5 star hotels. It's warm and cozy but still spacious enough for 2. The bathroom is a good size as well, and has a tub, shower, tv, and 2 sinks. It may be a bit tight though if there are 3 people in the room.

BREAKFAST
It's the first trip that I've had their breakfast buffet though. It's not bad but nothing great either so may not be worth paying for.

LOCATION
Location is good and very central. It's also connected to Pacific Place, which has a lot of high end stores and grocery at the basement. If you're looking to do more high-low shopping, IFC mall is a short walk away.

  • Stayed: April 2014, traveled with family
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Thank thefloralist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded May 12, 2014

Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong, and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind Regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Hong Kong
#18 Romantic Hotel in Hong Kong
#19 Business Hotel in Hong Kong
#21 Luxury Hotel in Hong Kong
Price Range: $304 - $756 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Official Description (provided by the hotel):
Located in the heart of the city's business district, Conrad Hong Kong offers the luxury base for business and leisure travelers. The hotel features 512 rooms and suites with panoramic views of Victoria Harbour or The Peak, extensive meeting and leisure facilities, heated outdoor swimming pool and award-winning restaurants. ... more   less 
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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