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“Great location, perfect hotel”
Review of Conrad Hong Kong

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Conrad Hong Kong
Ranked #22 of 730 Hotels in Hong Kong
Certificate of Excellence
Reviewed September 12, 2013

We booked using points, asked for a high floor and were given 48th and a view - very accommodating! Light airy decor, very comfortable king sized bed. Given rollaway bed (no charge). Bathroom was huge, separate WC. Excellent location and easy to get to MTR, trams. Nice pool, lovely views though lots of business people doing lengths so young swimmers might get in the way... Above Pacific Centre - sometimes too tired to look for dinner so grabbed sandwiches, salads at the VERY nice market in the basement (similar to Whole Foods). Even had a White Spot (hamburgers, fries - great if you have that craving!).

  • Stayed: September 2013, traveled with family
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Thank NORTHVANC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded September 15, 2013

Dear Valued Guest,

Thank you for your recent stay at Conrad Hong Kong. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your stay, and I hope to see you again soon.

Kind regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,986 - 1,992 of 3,452 reviews

Reviewed September 12, 2013

Conrad offered us a very good experience with its great location, just above Pacific Place. The room with a view on the harbour was very pleasant. The breakfast is one of the best we had with a mix of International and Asian food. Overall a very good quality at reasonble price (for Hong Kong) that we would recommend.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Conrad Hotels & Resorts
Thank Maha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded September 15, 2013

Dear Valued Guest,

Thank you for your recent stay at Conrad Hong Kong. I will let our restaurant team members know they played an important role to contribute to your wonderful experience.We hope you to see you again in the very near future!

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

The room is very beautifully done and lavish. Wished the charges included a breakfast as well. Location is nice just on top of Admiralty MTR with easy access to the Tsim Sha Tsui and Central ( business districts). Complimentary drop by the Airport Express Hotel Bus ( H1) is very convenient and fast.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Conrad Hotels & Resorts
Thank Shubhada Joshua R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded September 15, 2013

Dear Valued Guest,

Thank you for sharing your experience at Conrad Hong Kong. We promise our guests a world of style, service and connection, and we will use your comments on the breakfast offerings to ensure that we are continually working to achieve that ideal. I hope you will stay with us soon in the future.

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

Excellent hotel, best service. I was received well at the airport, hotel limo was ready and available, service was top shelf, well received at the hotel, my stay was great and will always stay at this hotel during my future trips to hong kong.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Conrad Hotels & Resorts
Thank Parmanathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded September 11, 2013

Dear Valued Guest,

Thank you for your compliments about Conrad Hong Kong. I am pleased to hear you enjoyed your stay. We look forward to extending our smart luxury hospitality to your future stays!

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013 via mobile

Stayed here for a short weekend getaway with my husband and were disappointed overall. I'll start with the pros:
Pros:
1. We booked a suite facing peak and its super huge suite especially for HK standard. Everything is more than enough for 2 of us. 2 toilets, 1 powder room, 1 huge shower room and a big tub.
2. Big comfy bed with selection of pillows
3. 3 huge TVs accessible every corner
4. Nice complimentary toiletries from Aromatherapy Associates
5. Complimentary fruits, welcome tea and pastries

Cons:
1. Everything is good for 2 except for breakfast. For some reason the buffet breakfast only for available for 1 and the other person has to pay. Maybe they are expecting only businessmen traveling alone in their hotel. I just find it extremely odd. In fact, unacceptable when the room we booked cost ard hkd7000 per night.
2. Hence we paid for breakfast for one and rather disappointed when the quality of food is bad and selection is limited. Also servicing ground is not attentive. I have plates piling but none of the service staff came to clear them. And I thought they were busy but looked around, it's not crowded at all. It's a Monday morning and not even holiday season.

3. In the room, so many technical items are not working. Like the entertainment box that plays USB and iPod as well as the Bose speaker that connect your phone. None of them working and rather strange that there's no instructions and reference you can refer to see how it's works. Hence we call the main desk. Obviously they cannot fix it by giving instructions over the phone. And suggested to have a technical guy to come and look. Which took too long and we gave up. I just don't understand what's the point of having fancy electrical items that doesn't work.
4. No wifi!!! Unless you are member of Hhonors. This is the first Stone Age city hotel that still operates like in the 90s. It's just surprising given its HK which supposedly advance and again, the price just doesn't match the service level and offering.
Overall, disappointing - unless you are here for business trip on your own, don't come here for holiday.

  • Stayed: September 2013
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7  Thank orangebee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded October 30, 2013

Dear Valued Guest,

Thank you for taking your time to review your stay with us. We take your feedback seriously and please rest assured that all concerned departments have been briefed with the comments you’ve shared for further enhancement in the respective areas. Once again, we appreciate your invaluable feedback and look forward to welcoming you back to the hotel soon!

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Location is super good. Center of town, close to Admiralty and Central. Cool for shopping around, business and night life. Room is good, new and well equipped. I particularly like the rubber duck on the tub, the souvenir bear, the capsule coffee and the view out of the window too. It's modern and fancy just like the city itself. The service of conciege is very nice. Warm-hearted and alwways ready to help out. The rate is also five star too, so better be a Sheraton member.

  • Stayed: July 2013, traveled with friends
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Thank Garfieldliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded September 11, 2013

Dear Valued Guest,

Thank you for your recent stay at Conrad Hong Kong. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your stay, and I hope to see you again soon.

Kind regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

This hotel offers 5-star luxury at central location in Hong Kong. So it is great in that sense but its policy of debiting guest's credit card for HK$ 2000 upon check-in needs to be reviewed. This practice should either be abolished or guests should have been forewarned on check-out so that they don't get a shock upon return to their home country.

  • Stayed: September 2013, traveled solo
    • Value
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Review collected in partnership with Conrad Hotels & Resorts
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded September 15, 2013

Dear Valued Guest,

Thank you for your candid review about your stay with us. We will carefully review our policy and service delivery process as you mentioned. We sincerely thank you for your feedback and apologize for any inconvenience caused. I hope you will stay with us soon in the future.

Kind regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Hong Kong
#18 Romantic Hotel in Hong Kong
#19 Business Hotel in Hong Kong
#22 Luxury Hotel in Hong Kong
Price Range: $275 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Official Description (provided by the hotel):
Located in the heart of the city's business district, Conrad Hong Kong offers the luxury base for business and leisure travelers and direct access to major transportation network and entertainment areas. Occupying top 21 floors of the 61-storey building, its 512 guestrooms and suites command panoramic views stretching from The Peak to the Victoria Harbour and beyond. Executive rooms together with an exclusive Executive Lounge offer the ultimate in personalised services to guests who are looking for enhanced privacy and comfort. The self-contained hotel is home to 6 award-winning restaurants and bar, heated outdoor swimming pool, Jacuzzi, 24-hour Health Club, sauna and steam room. ... more   less 
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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