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“Best Service Ever”

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InterContinental Hong Kong
Ranked #11 of 718 Hotels in Hong Kong
Certificate of Excellence
Perth, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Best Service Ever”
Reviewed January 15, 2010

Just returned from a five night stay at this hotel. I booked it after reading reviews on this site and was not disappointed. I joined the Ambassador programme and booked a Deluxe Room with a Harbour View and was upgraded to a Junior Suite, making use of the advance purchase price that was available when I booked direct through the hotel website. I also booked a transfer through the hotel from the airport which I felt was well worth it after the flight.

I have travelled extensively throughout the world and whilst the hotel is of a particularly high standard, the service is without doubt the best I have ever experienced. It is obvious that every aspect of customer service has been analysed and procedures put in place to ensure that guests receive the highest possible level of service on a consistent basis.

When visiting Hong Kong again I would definitely stay at this hotel again.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Franklin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (964)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Surfers Paradise, Australia
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 12, 2010

Having never been to Hong Kong before, I booked the Intercontinental based on the good Trip Advisor reviews and its harbour front location. As we were to be in Hong Kong for NYE, we booked a Superior Harbour view room in the expectation that it would provide great viewing of any fireworks display put on by the city. We arrived late in the evening and were led immediately to our room to complete our check in formalities. The expansive view that greeted us through the large full wall picture window was breathtaking. A panorama of brightly decorated highrise buildings on the opposite shore of Hong Kong island, festooned with Xmas lights was a spectacular introduction to this famous city. We accepted the Club Intercontinental upgrade package for about AUD$200/day which included free internet access, upgraded toiletries, use of the private club lounge with personalised concierge services, buffet breakfast, afternoon tea, and evening cocktails and canapés.
This was the best decision we could have made. The club lounge is located directly above the reception / main lobby and enjoys great views over the harbour. The staff welcomed us by name upon arrival, and the service was exemplary. The buffet breakfasts offered everything from freshly made fruit smoothies to a delicious a le carte menu. The highlight for us however was the evening fare. The drinks really were free flowing for two hours with a wide range of cocktail options, Moet champagne, good quality imported wines and beers. The buffet of hot and cold canapés was like a tapas smorgasbord which changed daily ensuring a wide selection of choices. Despite the Hotel having two restaurants hosted by Michelin star rated chefs, Alaine Ducasse and Nobu, we found the club lounge such a relaxing drinking and casual dining environment, we didn’t desire to venture anywhere else during our stay. Since good Hong Kong restaurants are very expensive, the club package proved to be very good value.
The Intercontinental is nothing to look at, the building is at least 20 – 30 years old, but the interiors are all contemporary and comfortable. The harbourfront location is probably the best address in Kowloon, even the Peninsular sits a block behind. Hong Kongs largest designer shopping mall Harbour City Ocean Centre is within easy strolling distance, as is Nathan road, a major shopping strip with a bad reputation for ripping off tourists with inferior quality products.
A few tips for Hong Kong first timers.
Purchase an Octopus card from the airport, MRT stations or 7 to 11 stores. This is like a prepaid credit card that allows access to most public transport such as the excellent MRT train network, ferries, Victoria peak funicular etc as well as to purchase goods from selected stores such as 7 to 11.
There are a number of cheap markets in Mongkok selling everything from replica designer handbags (Ladies Market open from mid morning to early evening) to sporting goods and electronics (on parallel streets to the Ladies market).
Temple Street Market in Jordan is similar to Ladies market but with some different products – open from late afternoon until late evening.
Avoid Nathan Road shops, the rents are so high the shopkeepers resort to any means possible to maximise their profits. The best shopping is just off the high street, and even shops that may not be at street level can be good since they rely on word of mouth / reputation repeat business and don’t need to pay high rents to attract customers.
Taxis are cheap, but not all drivers understand English, so take your Hotel’s business card with you.
Macau is an interesting day trip, only an hour away by jetboat, but allow up to an hour at each end for passport control and immigration, especially during busy holiday periods.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank leatours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 7, 2010

Views are amazing. Price is hoever expensive compared to other similar hotels and not full value . Service is good but not outstanding - example it took ages to check in, even though I am a loyalty club member and everything on my check in was correct so it should have been much faster - basically service had no "wow" to it . On departure bell man were also only average. Room was very small and did not have coffee maker, which to me is a basic standard although it did have an IPOD dock . bathroom was spacious however looked quite old.

Overall would not stay there again. Mandarin Oriental, Four Seasons offer a better all round expeience.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PerthGlobaltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach CA
Level Contributor
224 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed January 5, 2010

We stayed at the Intercontinental two years ago and just loved the views but found the service lacking.
This time we are happy to report that it was like a new hotel.
From the check in person, Cyrus, who wisked us to our room to check in, to the check out girl everyone could not have been nicer.
While it is a big hotel, the staff seems to have been trained to be helpful and respond to any request.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harrodsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 5, 2010

Made my first trip to Hong Kong with my fiancee and researched the Hong Kong Intercontinental extensively before our trip. Upon registration we were greeted with a smile and were escorted to the room by the receptionist to ensure we liked our room and we chose to move to a higher floor with no problems. The hotel exceeded all expectations from spectacular view of Hong Kong Island to bed comfort, excellent work out area, and amenities. It was spotless, tasteful, and frankly wonderful. The concierge and front desk provided excellent service. I could not find a negative even if I stretched to find one. My fiancee really wanted to go to the Peninsula Hotel and someday we will. But it was by far my best hotel experience to date, hands down!

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichieRichPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2010

I stayed there one night last month. I pre-informed them that it's my birthday via their website and they gave me the extremely tasty b-day whole cake upon my arrival!

Hong kong harbour view is better from Kowloon side, and Intercontinental is located at the edge of the Tsim Sha Tsui, so probably they provide the best view of the night lights amongst Hong Kong hotels. Please make sure you request LOWER FLOORS of harbour view rooms, then you could enjoy the best of it as if you are just above the water.

If you are looking for the best view, Intercontinental is just for you, however it's a bit away from the centre of Kowloon side (ie does not have a feel of China/Asia). There is a small supermarket close to the hotel, but the area does not have local or value restaurants around.

My room was prob. around 30sqr metre, with spacious bathroom (bathroom is a bit old). The media system came along with DVD player and ipod docking station which speakers provided great sound. Double-bed was quite comfortable with soft pillows, but i just did not like the extremely heavy cushions on my bed which was hard to move off from my bed!!! I absolutely loved the Kimono gawn they provided...

As for the service, it's Intercontinental and in Hong Kong, of course it's one of the top quality. Stuff are very modest and quick with effecient service. It's expensive, but if you just look for the comfortable stay and great view, this is the place for you.

  • Stayed December 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BijouxDeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed December 23, 2009

The Intercontinental Hong Kong is located in an enviable position on Victoria Harbour. The hotel is in Kowloon about 30 minutes from the airport and less than five minutes from the main shopping area and star ferry.

We were greeted at the airport and escorted to a pristine Mercedes for our trip to the hotel. On arrival at the hotel we were whisked straight up to our harbour view room on the sixth floor. Check-in took place in our room and was fuss-free and efficient, with our luggage arriving within five minutes of stepping into our room.

The room was smaller than expected for an Intercontinental hotel but was relatively well equipped, but missed the usual mod-cons, such as tea/coffee making facilities, stationary. However, there was a large firm bed, desk (with wif-fi), very responsive air-con system and the curtains were automatic allowing light to flood the room in the morning and giving the full window to the stunning view.

The bathroom was well equipped with good size power shower, sunken bath, and toilet hidden in its own little room. Although there was only one sink there was plenty of space for two to get ready in front of the mirror.

The biggest problem with the room, apart from its size, was that we could hear other guests in their room, particularly when using the bathroom. However, the stunning view from the room helped us to forget this pretty quickly after each instance of noise.

We upgraded to club lounge access which was well worth the expense. The quality of the breakfast, afternoon tea, canapés and beverages was fantastic, but was small in range of variety of items. The lounge was well equipped with free wi-fi, and they even found me a scarf when shivering in the fierce cold of the air-con.

The food at the Steakhouse restaurant was fantastic! The staff were very friendly and helpful. Be sure to try one of the pre-ordered desserts - they are a complete surprise and absolutely delicious!

There are also two pools at the hotel. The both are heated and can be found in a peaceful location, but only the infinity pool has the amazing view of the harbour. Unfortunately however, the infinity pool was tiny so was very crowed.

Staff in general in the hotel were very pleasant and willing to help.

All in all this is a fantastic hotel, in a stunning location with good service and amenities, and I would highly recommend a stay.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Selinaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Hong Kong

Property: InterContinental Hong Kong
Address: No.18 Salisbury Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Hong Kong
#10 Business Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#11 Family Hotel in Hong Kong
#13 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hong Kong 5*
Number of rooms: 503
Official Description (provided by the hotel):
Deemed one of the world's top hotels, InterContinental Hong Kong is renowned for its dramatic location on the Kowloon waterfront, with spectacular views of Victoria Harbour and Hong Kong Island. Located in the Tsim Sha Tsui area, the hotel is convenient to Kowloon's business, entertainment and shopping districts. A wide range of excursions and activities are within a short distance and getting around every part of the city is easy. ... more   less 
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Also Known As:
Intercontinental Hong Kong Hotel Hong Kong
Hong Kong Intercontinental

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