I am staying in this hotel since 1986. Recently I read reviews of this hotel and found that it has recently re-furnished. I booked a partial-harbor view room. When I reached hotel, check-in was smooth. I was given room on 7th floor and being harbor view, it was the last one room. But the moment I entered the room, a bad smell welcomed me. I asked the housekeeping who came and sprayed the room but of no help. I asked the reception to change room. They allotted me room on 12th floor. I requested them to transfer my bags with as I had to go for a meeting. BUT reception asked me to wait in newly allotted room till luggage is transferred. I stayed and waited in my room for over 1 hours and after repeated calls at reception my bags were transferred to my room. But I was already late for my meeting so I had to cancel that. But no regret or sorry from the hotel side. Next day as my flight was at 8 pm, while making booking I requested for late checkout say 4 pm and hotel promised me that they will do do their best to accommodate it. BUT when I requested at reception, they told me that maximum they can do is to allow checkout at 2 pm. I requested again and showed the emails etc. then they said that best they can do...I am staying in this hotel since 1986. Recently I read reviews of this hotel and found that it has recently re-furnished. I booked a partial-harbor view room. When I reached hotel, check-in was smooth. I was given room on 7th floor and being harbor view, it was the last one room. But the moment I entered the room, a bad smell welcomed me. I asked the housekeeping who came and sprayed the room but of no help. I asked the reception to change room. They allotted me room on 12th floor. I requested them to transfer my bags with as I had to go for a meeting. BUT reception asked me to wait in newly allotted room till luggage is transferred. I stayed and waited in my room for over 1 hours and after repeated calls at reception my bags were transferred to my room. But I was already late for my meeting so I had to cancel that. But no regret or sorry from the hotel side.
Next day as my flight was at 8 pm, while making booking I requested for late checkout say 4 pm and hotel promised me that they will do do their best to accommodate it. BUT when I requested at reception, they told me that maximum they can do is to allow checkout at 2 pm. I requested again and showed the emails etc. then they said that best they can do is 3 pm and if I want 4 pm, I will have to pay half day charges. It was strange for me as being so old customer, I was expecting better treatment from hotel. They asked me that after 3 pm, I can wait in lobby. But in lobby they hardly have one seating arrangement of 4 or 5 persons which is always full. So i spend around 2 hours in lobby standing.
The only advantage of this hotel is the location, right now the Nathan road, next to harbor. Rooms are small and I didnt find much difference even after refurnishing. Very small flat tv on the wall. No place to keep luggage but on floor. If you open bags then you can not move around in the room.
after this time experience, I will definitely try some other hotel next time.More