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Izaberlyn
Dar es Salaam, Tanzania

Good location, that's all it can offer

2.0 of 5 bubblesReviewed Sep 11, 2011
We have chosen this hotel for the location only : this is fine, as a Tube station is next door and the ferry to Honk Kong island is only 5min walk. But this is the only good reason to chose it.
As we were a family of 3, we have chosen a superior room : 12 square meter only, no place for the baggage, the wardrobe is just for one. I complained about at the hotel Duty Manager, asking if a normal would be only 6square meter in which you cannot walk around the bed. I was told that the normal rooms are exactly the same but that the decoration is just nice in the superior. Why should we pay more, just for a painting ? Ridiculous. The service was not good at all : staff are talking to you as if you are disturbing them (coffee shop) and are not flexible at all. There are not customer minded as we are used to see in other countries (Thailand, Philippines). Except if you travelling alone and you want a nice location, I would not recommand this hotel and next time we will be in HKG, we will for sure chose something else.
Date of stay: August 2011
Room Tip: take a normal room, not a superior, it is the same size ...
Trip type: Traveled with family
2.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this review
Responded Sep 11, 2011
Dear Izaberlyn,

Thank you for taking the time to share your experience with us. Your comments are valuable to us for helping us to improve our services.

In pursuit of the highest level of service standard and facilities, The Kowloon Hotel has completed for a series of refinement projects in 2011, including hotel lobby, club lounge and all guest rooms.

We sincerely apologize for your disappointment on our services of the coffee shop. Our service team will look into improving in our service quality.

Once again, thank you very much for your comments and we would be honored if we could be of service to you on your next visit.

Yours sincerely,
The Kowloon Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews excellent location a harbour view room late check kowloon shopping mtr floor hk peninsula avenue exit china
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1,365 - 1,370 of 2,204 reviews
Reviewed September 8, 2011

I stayed there for several nights. The location was excellent. Metro is right outside of the hotel. When it is really hot out, like in August, you can go through the metro station to get to other places and stay cool. It is an expensive hotel, but when it is right next to the Penisula Hotel, you know it is going to be expensive. The room is OK, small, but efficient. The breakfast is not as good as other hotels in China. Usually when I visit China, the breakfast buffet is the best part, but this one, it was OK.

Date of stay: August 2011
Trip type: Traveled on business
1  Thank LosAngelesShopgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 3, 2011

I've been there with my husband for tsim sha tsui and kowloon tour.
it is very close to ferry terminal and tsimsha tsui station.
location is perfect but nothin is attractive, room and bath tub is too small and even no space to put on a suitcase.
there are 4bottles of water in the fridge, but be carufel to drink the watson water. it cost 25 hkg per bottle, we didn't know that and drank, because no label on the bottle.

singapore airline flight attendant and so many group tour people are waiting for lobby to check in/out, it was so crowded with them,

Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank yuki41
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 2, 2011

Size of room wouldn't be great for families, but otherwise everything is excellent! Stayed many times at The Kowloon!

Date of stay: December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank wenray75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 30, 2011

I would probably stay at the Kowloon Hotel again because of the location. We could walk everywhere, use the metro or quickly get a very cheap taxi. I would take advice from another reviewer and go for a bigger room. The mattress did me in, my back just didn't like the hard mattress. The staff were lovely and put on another layer, this helped a tiny bit. In our party we had two ladies sharing a twin room but the rooms were so small and beds were only 2 cm apart ,one ended up hiring another room. Also hardly any seats in the lobby when you are waiting for other people.

Date of stay: August 2011
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank elle610
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 24, 2011

The lobby is a nightmare with noisy groups everywhere and a cheap looking cafeteria. You need to queue to access the front desk. The rooms are small, no drawers, just hangers. Bathroom looks a bit old but still ok. Breakfast is ok, never been a big fan of 20m long buffets with average quality food, I prefer less but better.
I will try something else next time.

Date of stay: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank WilliamPears
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded September 1, 2011

Dear WilliamPears,

Thank you for taking the time to share your experience with us. Your comments are extremely important and valuable to us for helping us to improve our services.

We sincerely apologize for falling short of your expectation about the guestroom and the ambient of our lobby. With your comments, we are able to review, improve, and strive to higher level of service standard and facilities.

On behalf of The Kowloon Hotel, we sincerely hope that you will not judge us by this single experience and looking forward to having another opportunity to restore your faith with us.


Yours sincerely,
The Kowloon Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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