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billandsal
Vancouver, Canada

Great choice

5.0 of 5 bubblesReviewed Nov 21, 2014
Excellent location, helpful staff, attractive very large building, large clean bright rooms with lovely big windows, many rooms remodelled. Some smaller rooms too for singles. We asked to change rooms because 3rd floor nonsmoking can still get smoky air moving through, and we were given immediate assistance. The front office manager himself moved our bags because we were part of a very large group and other staff were busy. There is free Wifi throughout hotel. Its restaurants and bars are expensive by N. Am. standards, but offer 25% discount if you show your hotel card. Some travel packages include free full breakfast in the HUGE international buffet. Wonderful food and service there too! Beds are very comfortable, duvet gives perfect weight and warmth, and different depth of pillows allow for different choices. In-room coffee/tea on a lovely pull-out shelf, fridge and safe are provided. Some bathrooms have Japanese style toilets with bilingual instructions for seat heat etc (always fun!). Small courtyard garden on the 4th floor is beautiful. Walking distance to great shopping, the seawall walk, nearby plaza, park and temples, the huge fantastic museum. Landau airport is about half an hour by shuttle bus.
Date of stay: October 2014
Room Tip: If you want a non-smoking room, avoid Third floor rooms although they are labelled as such. The...
Trip type: Traveled with friends
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NWMHK, General Manager at New World Millennium Hong Kong Hotel, responded to this review
Responded Nov 25, 2014
Dear billandsal

Thank you for taking the time to write to us on Tripadvisor, and the kind compliment to our facilities, service and food offered during your recent stay at the New World Millennium Hong Kong Hotel.

We are pleased to know that you appreciated our facilities, in-room amenities and service extended by our service teams. This has been shared with our associates and to Front Office Manager himself. It has always been our service philosophy to engage with guests and offer our genuine, yet unpretentious modern Oriental hospitality, in the way we work and who we are. I am glad that our associates have displayed these positive traits through their friendly services and knowledgeable skills displayed to our guests and customers alike, such as your goodself. Also, thank you for your compliment on our international buffet offered at our all day dining restaurant Café East, and this has been shared with the Chef and his culinary team for them to keep up the good work.

We look forward to welcoming you back again with us, and when you plan for your next trip, please do not hesitate to look us up at our hotel’s website, where you will find one of many of our exciting packages and offers, and our associates will be more than happy to serve you.

Thank you and have a nice day.

Warmest Regards,

Bernard Rodrigues
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,649)
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1,949 - 1,954 of 2,649 reviews
Reviewed November 19, 2014

We were a bit concerned about the location but this was needless on our part. We used the Airport Express link bus to get there, used the hotel shuttle bus once (then realised how close we were to the metro) and walked along the promenade to the Avenue of the Stars. All quite effortlessly. I had a few issues at the time of booking and the day before I arrived, I got an email saying that they were going to cancel my booking as the card I had sent was out of date (different card details had previously been sent but not acted upon) so was a bit concerned about their efficiently but this proved groundless. The staff are clearly making an effort under the new management and we found the service was faultless.The Club lounge was great although snack choice was the most limited of the many clubs we have used recently. We had breakfast in the Club on the first day but tried the main restaurant on our second day and this proved a wise choice. The hotel looked lovely. Wood and brass rather than glass and stainless steel. The pool area was appreciated and the sauna and changing rooms were clean and well equipped. All that is needed is for the pool reception staff to be taught to smile and they would be sorted! Our flight was not until the early hours and we were not going to the airport until 8pm. The offer of a late check out and use of the Club lounge until our departure was a nice touch and appreciated. Overall a great hotel, would recommend and would go back again.

Room tip: Book a club room. Well worth the extra and lovely views from the high floors
Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank imcwh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NWMHK, General Manager at New World Millennium Hong Kong Hotel, responded to this reviewResponded November 20, 2014

Dear Mr Ian075

Thank you for taking the time to write to us on Tripadvisor, and the kind compliment to our service and food offered during your recent stay at the New World Millennium Hong Kong Hotel.

We are pleased to know that you appreciated our Residence Club floor and the service extended by the Residence Club and Reservation team, and this has been shared with our associates. It has always been our service philosophy to engage with guests and offer our genuine, yet unpretentious modern Oriental hospitality, in the way we work and who we are. I am glad that our associates have displayed these positive traits through their friendly services and knowledgeable skills displayed to our guests and customers alike, such as your goodself. Also, thank you for your comment on the food selection of the Club lounge, this has been shared to the Chef and his culinary team, and we will look into the possibility to enhance the variety.

As for the pool reception staff, although they are contracted staff from the pool management company, we are always concerned with the service quality to our guests and absolutely understand a welcoming smile is essence of an authentic hospitality. This comment has been shared with our Rooms division and other associates as well for everyone to take note.
We look forward to welcoming you back again with us, and when you plan for your next trip, please do not hesitate to look us up at our hotel’s website, where you will find one of many of our exciting packages and offers, and our associates will be more than happy to serve you.

Thank you and have a nice day.

Warmest Regards,

Bernard Rodrigues
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2014

Exceptional service and friendliness of staffs, the hotel is actually located in the heart of TST area with bars and restaurants around and travelers like me would love it. hotel provides shuttle service that takes you to nearest shopping areas with over hundreds shop there ......LIKE!

Room tip: room with harbour view
Date of stay: November 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ling L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NWMHK, General Manager at New World Millennium Hong Kong Hotel, responded to this reviewResponded November 18, 2014

Dear Mr Ling L

Thank you for taking the time to write to us on Tripadvisor, and the kind compliment to our service extended during your recent stay at the New World Millennium Hong Kong Hotel.

We are pleased to know that you appreciated our services, and this has been shared with our associates. It has always been our service philosophy to engage with guests and offer our genuine, yet unpretentious modern Oriental hospitality, in the way we work and who we are. I am glad that our associates have displayed these positive traits through their friendly services and knowledgeable skills displayed to our guests and customers alike, such as your goodself.

Our convenient location in the vibrant area of Tsim Sha Tsui East district allows guest to travel with the least inconvenience, and to explore the many sights and attractions around.

We look forward to welcoming you back again with us, and when you plan for your next trip, please do not hesitate to look us up at our hotel’s website, where you will find one of many of our exciting packages and offers, and our associates will be more than happy to serve you.

Thank you and have a nice day.

Warmest Regards,

Bernard Rodrigues
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2014

I recently stayed at this hotel when I was there for work. I stayed at their Residence Club floor and had a very pleasant experience throughout my stay! The staff were very friendly and gave recommendations on the best places to eat and shop! Checking in and out at the Residence Club floor was very quick and pleasant too! Kudos to the staff there!
We had workshops at the Chairman's Place and the staff on duty there did an excellent job in making sure that we were well fed and had our caffeine fix during breaks! Once again, a job well done! I am definitely looking forward to going back there again soon!

Date of stay: November 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
1  Thank pckgan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NWMHK, General Manager at New World Millennium Hong Kong Hotel, responded to this reviewResponded November 18, 2014

Dear Mr pckgan

Thank you for taking the time to write to us on Tripadvisor, and the kind compliment to our services extended during your recent stay at the New World Millennium Hong Kong Hotel.

We are pleased to know that you appreciated the service extended by the Residence Club and Catering service team, and this has been shared with our associates. It has always been our service philosophy to engage with guests and offer our genuine, yet unpretentious modern Oriental hospitality, in the way we work and who we are. I am glad that our associates have displayed these positive traits through their friendly services and knowledgeable skills displayed to our guests and customers alike, such as your goodself.

We look forward to welcoming you back again with us, and when you plan for your next trip, please do not hesitate to look us up at our hotel’s website, where you will find one of many of our exciting packages and offers, and our associates will be more than happy to serve you.

Thank you and have a nice day.

Warmest Regards,

Bernard Rodrigues
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2014

The hotel is beautiful and in a great location. We were traveling with a group of 21 plus our tour director. We had a beautiful room with a great harbor view. The Cafe East makes a great breakfast. The Bar on 15 has expansive views and great service. We were within walking distance of the ferry pier and the shopping districts around Jordan and Nathan streets. The science, art and history museums are only blocks away. There are many great restaurants within two blocks of the hotel for a wide range of dining choices. We would definitely stay here again.

Room tip: Get on floor 7 or higher and request a water view. The elevated highway is kind of close and can have a line of sight into floors 4 and lower.
Date of stay: November 2014
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
2  Thank Earl N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NWMHK, General Manager at New World Millennium Hong Kong Hotel, responded to this reviewResponded November 10, 2014

Dear Mr. Earl N

Thank you for taking the time to write to us on Tripadvisor, and the kind compliment to our facilities and service offered during your recent stay at the New World Millennium Hong Kong Hotel.

We are pleased to know that you appreciated our guestrooms, as well as the food and services extended by our Food and Beverage team, and this has been shared with our associates in service and culinary teams. It has always been our service philosophy to engage with guests and offer our genuine, yet unpretentious modern oriental hospitality, in the way we work and who we are. I am glad that our associates have displayed these positive traits through their friendly services and knowledgeable skills displayed to our guests and customers alike, such as your goodself.

Our convenient location in the vibrant area of Tsim Sha Tsui East district allows guest to travel with the least inconvenience, and to explore the many sights and attractions around. Upon your next visit with us, you may wish to take our free shuttle bus service to access to the different hot spots in Tsim Sha Tsui.

We look forward to welcoming you back again with us, and when you plan for your next trip, please do not hesitate to look us up at our hotel’s website, where you will find one of many of our exciting packages and offers, and our associates will be more than happy to serve you.

Thank you and have a nice day.

Warmest Regards,

Bernard Rodrigues
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2014

Stayed here a lot when it was called something else. Recently did an overnight layover, always the 'residence' level! they took a request from me and kept some snacks for me as I checked in late. Perfect for a quick snack and great sleep. Breakfast also great. Will be back!

Room tip: Can't go wrong with Residence (club) level.
Date of stay: October 2014
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
1  Thank biztrav77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NWMHK, General Manager at New World Millennium Hong Kong Hotel, responded to this reviewResponded November 10, 2014

Dear biztrav77
Thank you for taking the time to write to us on Tripadvisor, and the kind compliment to our facilities and food offered during your recent stay at the New World Millennium Hong Kong Hotel.
We are pleased to know that you appreciated our Residence Club floor and the service extended by the Residence Club team, and this has been shared with our associates. It has always been our service philosophy to engage with guests and offer our genuine, yet unpretentious modern oriental hospitality, in the way we work and who we are. I am glad that our associates have displayed these positive traits through their friendly services and knowledgeable skills displayed to our guests and customers alike, such as your goodself. We are also glad to learn that you find the breakfast of good quality, and this has also been shared to the Chef and his culinary team.
We look forward to welcoming you back again with us, and when you plan for your next trip, please do not hesitate to look us up at our hotel’s website, where you will find one of many of our exciting packages and offers, and our associates will be more than happy to serve you.
Thank you and have a nice day.

Warmest Regards,

Bernard Rodrigues
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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