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Reviewed November 11, 2014

We stayed here for two nights on our business trip.
Its really a very nice hotel.
Its kind of u can feel relax and peace when u entered in your room..
Its a comfy, luxuruious and up to the mark..
The only thing is its too far frm the Airport and City centre..
So u have to take either taxi which is very costly in HK or a Bus which is easily accessible...
Metro station is also not so far from here.
Only its location is disadvantage for a business traveller like me but over all its a very good hotel to stay.....
Nice One...

Date of stay: April 2014
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank VSahayata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Regal Riverside Hotel, responded to this reviewResponded November 12, 2014

Dear VSahayata: Thank you for your contribution on Trip Advisor and we are very pleased to learn that you were happy with our room furbishing. Although we are not situated in the downtown, our hotel is easily accessible to most of the sightseeing attractions as well as shopping spots by public transportations and the airport bus stops right in front of our hotel.

Again, thank you for staying with us and we look forward to the opportunity of welcoming you back soon.

Best regards
Peter Chiu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2014

This was a massive black cloud to our family holiday in Hong Kong. This year we decided to have a family holiday where we met from different parts of the world.
We choose this Hotel based on a recommendation and all the beautiful pictures provided on the website.
Well don't be fooled the pictures don't show the real face of this hotel, we had to endure 2 nights in this place because unfortunately we had paid in advance and it would be very difficult to relocate the whole family and the small children.
After spending the day at Disneyland we were hoping to come to this luxurious looking hotel with the clean, crisp, soft beds.... Well far from what we got. The bathrooms didn't have doors so anything you needed to do in there you will have to do it in front of whoever was in the room at the time (that's too close for comfort if you ask me) then I went into cleaner public toilets during my trip than the bathrooms in this hotel. The bathroom stank like urine and it wasn't only the smell there were stains of urine in and out the toilet bowl. The shower wasn't any better.
Now the room.... There are mirrors on every wall, my 70 year old mother and father in law had a mirror on their ceiling on top of the bed, so instead of a luxury hotel the rooms looked more like taky motels!!!
I called the front desk and they sent a couple of lovely ladies to try "clean" the room, they didn't speak english so couldn't really communicate so one of them called someone on her mobile and we could work out that it would be impossible to clean the room to a decent standard as it was in need of an industrial type clean and it was already midnight, so the front desk offered me a new room. Me and my husband moved to another room, it was a bit cleaner but still hair in the bathroom and urine smell in the room. We slept on our clothes on top of the bed and didn't unpack our bags.
The next day stayed out of there from 7:30am till 11:00 and couldn't check out quick enough the next day.
I really don't know in what part of the hotel are the rooms pictured on the website because any of our 5 rooms looked like that.
So don't be fooled. I don't understand how they can get away with false advertisement like this.
Wouldn't stay there even if they pay me to.

Date of stay: October 2014
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JMFoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Regal Riverside Hotel, responded to this reviewResponded November 12, 2014

Dear JMFoster: Thank you for sharing your valuable comments on Trip Advisor. We are sorry to learn that you did not like the room assignment during your recent stay with us. Please allow me to explain to you that we do have many types of rooms to cater different guest needs and rooms on 15/F are part of our newer type guestrooms that are indeed newly constructed. In your case, I have reminded our Front Office Manager to be more careful on room assignment in future and be more proactive in anticipating guest requirements. Rest assured that room hygiene is always our prime concern and our housekeeper will instruct the team to pay more attention on daily room cleaning.

We do apologize for the inconvenience caused and we truly appreciated your constructive comments.

Best regards
Peter Chiu

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Reviewed November 9, 2014

We stayed here for two nights over the chinese holiday, so they were very busy; which could be accounted for the long wait, misundestanding/miscommunication at check-in. The staff were rude and not very helpful when we asked for help to use a computer in which they just shunned us off. Being such a large hotel, we found it ridiculous that Wi-fi was charged for in rooms, considering we were in Hong Kong and most establishments offer free wifi around the city.
The room itself at first glance seemed clean, however, on closer inspection I found hairs in my bed, some insect crawling along the surfaces and the bathroom could've been cleaned a bit more also. A postivie woud be that the shower head is powerful, the location is not too far from the city centre; it took us about 25 minutes walk, which is ok if it is not too hot.
I would rate this hotel between poor and average, as I am taking into account that we arrived on the chinese bank holiday and they were extrememly busy. However, this does not excuse the lack of cleanliness and abruptiveness of the staff, therefore, if you are here for a max of two days and looking for affordable accommodation, I would recommend this hotel.

Date of stay: September 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank panukla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Regal Riverside Hotel, responded to this reviewResponded November 12, 2014

Dear panukla: Thank you for your sharing and we are disheartened to learn of your unpleasant check in experience. Being a hotel with over a thousand rooms, our lobby may get congested at times especially during the peak hour over the holiday. You are absolutely right that should not be an excuse on the neglect service and we shall review our procedures and reinforce the training on customer services. Our housekeeper will in the meantime, instruct his team to be more attentive on room cleaning and ensure all rooms are in top notch condition at all times. With regards to the free WiFi, you may wish to check on our hotel website for promotional offerings during your next visit so that you may enjoy free internet, airport shuttle and other privileges.

We truly appreciated your constructive comments and sincerely hope that there will soon be another chance for us to serving you again.

Best regards
Peter Chiu

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Reviewed November 6, 2014

Our stay here was during Christmas last year til new year 2014.. the hotel was really packed with guests during check in.. it took us about an hour lining up for check in. the room was clean and the view is quite good. for us, this hotel is a very nice place to stay in Shatin. The locality is scenic and beautiful. The service is also decent. and The hotel just steps away from bus service to the MTR station or connections to Central or the Kowloon shopping... we like it because we like to travel like local people..

Date of stay: December 2013
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank ayu a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Regal Riverside Hotel, responded to this reviewResponded November 12, 2014

Dear CitraAyu: Thank you for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are very pleased to learn that you were happy with the room arrangement and enjoyed the convenient location of our hotel. Trust that you had a very pleasant trip in Hong Kong and we very much look forward to the opportunity of welcoming you again in the near future.

Best regards
Peter Chiu

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Reviewed November 3, 2014

All queries dealt with very quickly
The room was pleasant and comfortable with tv - easy to operate; fridge, telephone and air conditioning.
Location ideal for airport bus that stopped outside the hotel. Shops and restaurants close by.
Least liked: The bathroom floor - not very attractive. Had difficulty trying to sus out the air conditioning - despite the settings the room seemed to be too warm in the night.

Date of stay: October 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank 800fredo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter C, General Manager at Regal Riverside Hotel, responded to this reviewResponded November 5, 2014

Thank you very much for choosing Regal Riverside Hotel and posting your valuable comments on Trip Advisor. We are delighted to learn that in general you had a pleasant stay with us and you enjoyed the convenience location of our hotel. Your comment on our room furbishing is duly noted and we shall look into possible improvement.

Thank you again and we look forward to welcoming you back soon.

Best regards
Peter Chiu

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