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Regal Kowloon Hotel
Ranked #97 of 730 Hotels in Hong Kong
Certificate of Excellence
Reviewed June 26, 2013

I had only been there once and Regal was the only hotel I stayed in throughout my Hong Kong trip. The hotel always smelled fresh and clean to me, and the people there were very nice and provided good service. Room and breakfast buffet were excellent also. What I liked the most about hotel was that they even had shuttle bus service to and from airport, and its location has been perfect. A lot of shopping around, and food was easily accessible!

  • Stayed: July 2012, traveled with friends
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Thank KellyTing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen F, General Manager at Regal Kowloon Hotel, responded to this reviewResponded June 28, 2013

Dear Guest
Thank you for writing us your comments. Providing excellent service is our ultimate goal and we are pleased to know that you had a satisfied stay with us. We are looking forward to having you back soon. Have a nice day.
Regards
Christo Diamandopoulos
General Manager
Regal Kowloon Hotel

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1,368 - 1,374 of 2,250 reviews

Reviewed June 19, 2013

i have been many time since 2007 and always very good service and very good rooms. superb breakfast and excellent service from and to airport.
also for business location is perfect.
also for tourists is a good location because many museums are in a walking distance and famous nathan RD for shopping.

  • Stayed: January 2013, traveled on business
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Thank ilioconsorti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen F, General Manager at Regal Kowloon Hotel, responded to this reviewResponded June 24, 2013

Dear Guest

Thank you for your continual support to Regal Kowloon Hotel. We are delighted to learn about your delightful experience here. Rest assured that we are committed to provide our valuable guests with satisfying services.

Once again, thanks for your comment and we are looking forward to serving you again in a near future.

Best wishes
Christo Diamandopoulos
General Manager

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Reviewed June 15, 2013

The biggest USP of the property is its location - located in the heart of the city, it is walking distance from the Hongkong promenade (dont miss the Hall Of Fame, and Light and Sound show at the promenade at night), and the metro station. The breakfast spread is amazing, and there is a 'Subway' and 'Starbucks' right across the street. Best property to stay conveniently in the center of the city at good rate.

Stayed: September 2012, traveled with family
Thank MeghaJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen F, General Manager at Regal Kowloon Hotel, responded to this reviewResponded June 24, 2013

Dear guest

Thank you for staying at Regal Kowloon Hotel. We are glad to know about your positive comment, especially on our breakfast. Our Chef is reviewing the food items from time to time to provide a wide variety of choices for guests’ enjoyment. Your remark is indeed a great motivation to my team.

We look forward to welcoming you back to Regal Kowloon Hotel.

Best regards
Christo Diamandopoulos
General Manager

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Reviewed June 15, 2013

Very good location - walking distance from promenade, has a decent collection of eating joints nearby, walking distance to evening sound and light show too. Very good staff. Comfortable and spacious rooms. Will certainly stay here again when travelling to Hongkong

  • Stayed: September 2012, traveled with family
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Thank BSourav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen F, General Manager at Regal Kowloon Hotel, responded to this reviewResponded June 24, 2013

Dear guest

Thank you for sharing your comment with us which is indeed valuable for our continual improvement to serve you better.

For your next visit, you can try the international buffets at coffee shop, traditional Chinese cuisine in Regal Court or American Italian food in our newly revamped restaurant – Mezzo to enjoy a complete experience in our hotel.

We look forward to welcoming you back soon.

With best wishes
Christo Diamandopoulos
General Manager

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Reviewed June 13, 2013

Checkin process: more than 30 mins waiting time, one counter open, long cue of 20+ people (one other review said congested)
Service: aggressive and arrogant people in the lobby, pushing people around because they are standing in the way and waiting for checkin (Kenny). Not enough chairs in lobby.
People were supposed to stay in the first floor for waiting, but there is not enough space to sit!
In this moment we felt like a herd of cows pushed around but not like guests. Not acceptable for a 4-star hotel.
Breakfast is ok. Good selection, but a bit focussed on the Indian side
Rooms, the only positive thing to say about this hotel, are nice and I have to say that not the complete staff is as described above, the lady who attended to me after waiting for checkin upgraded our rooms to club floor, so at least that was a little consolation for us. However, if it wasn't a good offer on Agoda at the time of the booking I wouldn't have stayed here. Actually I tried to cancel the reservation upon checkin but the hotel wanted to charge us with one night stay already and we decided to stay and accept the situation.
But I will not come back and would rather pay more somewhere else than enjoy such crappy service. Even though the lady who attended to us was very nice and really tried their best to support us, this does not improve the overall picture that the management does not care about their guests.
Upon checkout the staff proved again crappy, extremely un-proactive and slow.
And not to forget, the advertisement that says free Internet in the lobby, is only for 30mins per every 12 hours, else it costs 130 HKD per 24 hours. So also here other hotels offer a much better and fair treatment.
I suggest that AGODA should cancel this hotel from their portfolio.

Room Tip: No tip, just go elsewhere.
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  • Stayed: June 2013, traveled with family
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2  Thank andie6931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen F, General Manager at Regal Kowloon Hotel, responded to this reviewResponded June 16, 2013

Dear Guest

Sorry to hear that your stay with us did not meet your expectations. Our teams have been notified of your grievances. We are constantly looking at improving our services and your feedback will be valuable in achieving this goal. I understand about your experience at Front Desk. This is a busy 600 room hotel and yes, a lot of guests check in and check out over a comparatively short period of time. We do try to man as many staff as possible to copy with this huge demand over a short period of time, and try our best to serve.

Thank you for the positive note about our Club Floor lady’s attention to you. We are sorry that you choose not to stay with us anymore. Let me assure you that management and all our staff care about each and every guest. We do however wish you an enjoyable time wherever you next stay in Hong Kong.

Christo Diamandopoulos
General Manager

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Reviewed June 12, 2013

I stayed with a friend only one night at this hotel. the price was good but the reception looked like a super market checkout. Only one person was allowed to be in the ques the others were told to stay someplace else. in a lobby that has only 2 small chairs to sit !.

first room given was way too small and subsequently a twin room was given with more space.

very good location. didn't try to breakfast as other friends of ours didn't recommend it. some good places to eat close-by so was okay.

Room Tip: double rooms are way small compared to twin rooms.
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  • Stayed: May 2013, traveled on business
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Thank Roshan_Withanage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen F, General Manager at Regal Kowloon Hotel, responded to this reviewResponded June 12, 2013

Dear Guest
Thank you for your comments about the hotel and I understand about your experience at the Front Desk. This is a busy 600 room hotel and yes, a lot of people check in and check out over a comparatively short period of time. Unfortunately we cannot control when our guests come and go, so at some times during the day, it can get very busy. I am sorry for this inconvenience but we are doing our best to respond to demand by manning all the stations at the desk. Sorry you did not try the breakfast, it is very good, comprehensive with many choices and a lot of food, especially eggs, cooked in front of you.
I do hope you will give us a chance to be of service again on your next trip to Hong Kong.
Best regards
Glen Farmer
General Manager

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Reviewed June 12, 2013

We have just returned from this hotel after a 3 week stay and my overall impression is very good.
Our room on the 12th floor had a wonderful view of The Harbour and the pretty square. The room was spacious with a large bed and all facilities you would expect, the bathroom was nicely laid out and very clean. The broken bathroom scales need removing or replacing.
The regal lounge was excellent and very good value, breakfast buffet was plentiful with a good variety of dishes, the evening buffet was also a delight and the free drinks most welcome. The staff in the Regal Lounge were superb, friendly and professional, special mention to Kenny, Tama and Eduardo although all were excellent. My only criticism is of the senior management who visited the lounge on a regular basis, they did not on any occasion speak to us not even a good morning, having stayed there for 24 nights I thought this was rude - they are certainly not leading by example! I would strongly recommend this Hotel it is so close to the MTR and Star Ferry allowing you to visit the many of the local attractions. I will return.

Room Tip: Choose the top floors and overlooking the square. Pay extra for the Regal Club.
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  • Stayed: May 2013, traveled on business
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Thank Landlu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen F, General Manager at Regal Kowloon Hotel, responded to this reviewResponded June 12, 2013

Dear Guest
Thank you for your positive comment about the hotel and our associates will be very pleased to read of your comments. I am sorry that the scale in your room was broken and that we did not replace it at the time. This has now been attended to. Your comment about senior Management is well noted and I am sorry we let you down in this area. We will definitely take more time to greet our guests in the Lounge, particularly the ones like yourself who stay with us for a prolonged period. I do hope we will have the opportunity to welcome you back on your next visit to Hong Kong.
Best regards
Glen Farmer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regal Kowloon Hotel

Address: No.71 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#57 Best Value Hotel in Hong Kong
#64 Luxury Hotel in Hong Kong
#73 Business Hotel in Hong Kong
#75 Romantic Hotel in Hong Kong
Price Range: $131 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Regal Kowloon Hotel 4*
Number of rooms: 600
Official Description (provided by the hotel):
Conveniently located in centre Tsim Sha Tsui, Hong Kong's most famous commercial and entertainment district. Regal Kowloon Hotel is the finest in business, leisure and family travel. All guestrooms are newly furnished and offer spacious accommodations, ample meeting space for any type of event, and a variety of excellent food, including Cantonese cuisine, American & Italian restaurant, international buffets, stylish healthy specialties and refreshing cocktails at V Bar. Please visit us at Regal Kowloon Hotel in Hong Kong and we are happy to serve you. ... more   less 
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Also Known As:
Regal Kowloon Hong Kong
Hotel Regal Kowloon
Regal Kowloon Hotel Hong Kong

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