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“Regal hong kong hotel”

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Regal Hongkong Hotel
Ranked #121 of 719 Hotels in Hong Kong
Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Regal hong kong hotel”
Reviewed December 4, 2013 via mobile

Completed this year's trips. Was staying in regal hk. Always giving a very good level of services. Rooms are spacious (u can't get these space at other hotels in Causeway Bay). The club floor staff are excellent. Polite, friendly and always patience. Want to say thanks to manager Tiffany, staff like Kristy, Kenneth, Cathy, Emily, Iris, Remy and the conceige staff (always smiling). Business or leisure in hk, should try this hotel.

Stayed December 2013, traveled on business
Helpful?
Thank WeiKin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegalHongkongHotelEO, Executive Assistant Manager at Regal Hongkong Hotel, responded to this review, December 11, 2013
Dear Sir,

Thank you for your positive feedback regarding our Servicing Team & club floor room.

Whilst we have shared your positive comments with concerned colleague and our team, we strive to continuously improve our services and facilities.

We thank you for staying at the Regal Hongkong Hotel and look forward to welcoming you back on your next trip to Hong Kong.

Sincerely,

Stephen Chow
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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English first
Singapore, Singapore
1 review
Reviewed December 3, 2013

The staff especially those on the 31 floor were very helpful going out of their way to accommodate requests. This is my second stay in Regal Hotel and the Club Room is much superior in terms of value and service. The rooms and bathrooms were a good size and newly fitted. Check in/check out was efficient on 31st floor, the staff at the door were very good at handling taxi queue cutters.

Room Tip: The club rooms are much better.
See more room tips
  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Greta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegalHongkongHotelEO, Executive Assistant Manager at Regal Hongkong Hotel, responded to this review, December 5, 2013
Dear Madam,

Thank you for your positive feedback regarding our Servicing Team & club floor room.

Whilst we have shared your positive comments with concerned colleague and our team, we strive to continuously improve our services and facilities.

We thank you for staying at the Regal Hongkong Hotel and look forward to welcoming you back on your next trip to Hong Kong.

Sincerely,

Stephen Chow
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 29, 2013

Hotel location near to shopping centre Time Square and other leading brand shopping centre.
Check in to the hotel take out some time, superior room come with queen bed not very comfortable a bit hard. Room have old furniture and aircon very loud. Can skip the breakfast provide by the hotel, outside cafe provide better quality of food and dim sum.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegalHongkongHotelEO, Executive Assistant Manager at Regal Hongkong Hotel, responded to this review, December 2, 2013
Dear Madam,

Thank you for your positive feedback regarding the location of the hotel.

We regret to learn about your dissatisfactory on the services provided at the breakfast. We have taken your feedback very constructively and meanwhile implemented corrective actions have been in place to ensure a consistent delivery of our service standards.

Also, we have taken note of your comment on the quality of the facilities and the maintenance in our guestroom, and we are putting in your comment to our senior management for attention as we are upgrading our rooms gradually every year.

We thank you for staying at the Regal Hongkong Hotel and I hope we may have the pleasure of welcoming you back to the Regal Hongkong Hotel.

Sincerely,

Stephen Chow
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed November 27, 2013

I have stayed at Regal Hong Kong numerous times and i just can't find any fault each time. All my stays have been on the Club Floor and the service is as always excelent!. Efficient check in and check out on the 31st Floor and high commendations to the team handling the Club Floor for their service oriented and "to please" attitude!. For this trip, I also have to commend on 2 persons but due to my carelessness i did not note down their names. First is the efficient young lady welcoming me at the main entrance on my arrival day (25/11 3pm) with loads of luggage having arrived on a long haul flight! I arrived by taxi and did not have a small note with me and the taxi driver did not have a change as well. She noticed this and immediately offered to change the big note at the front counter and this was even before I got out of the taxi. The second person is the friendly housekeeper who was taking care of my floor (my room was 3208) the 2 days i was there. She always have a pleasant smile on her face with a greeting which was very nice considering the number of beds and bathrooms she has to clean everyday! Wifi connection is fast and reliable. And what else can I say about the location which you havent already known by now! The hotel is just so conveniently located in Causeway Bay with all the restaurants and shopping center and a 3 mins walk to my favourite "cart noodle" shop, Wing Kee!

Room Tip: get a room on the Club Floor
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank andrew l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegalHongkongHotelEO, Executive Assistant Manager at Regal Hongkong Hotel, responded to this review, November 28, 2013
Dear Sir,

Thank you for your positive feedback regarding our Servicing Team, club floor room, as well as the location of the hotel.

Whilst we have shared your positive comments with concerned colleague and our team, we strive to continuously improve our services and facilities.

We thank you for staying at the Regal Hongkong Hotel and look forward to welcoming you back on your next trip to Hong Kong.

Sincerely,

Stephen Chow
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 25, 2013

its my second time staying in this hotel.....true to its name....REGAL HOTEL HONGKONG is grand and regal.....the guest relations officer specifically Ms. Mon Chow will make your stay superb....if kempinski hotels has the Lady in Red....i think Regal Hotel has Mon Chow at par......reasonable rate....good location....nice rooms....very willing to help porters.....i cant ask for more.....very highly recommended....James Liu

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank james l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegalHongkongHotelEO, Executive Assistant Manager at Regal Hongkong Hotel, responded to this review, November 27, 2013
Dear Sir,

Thank you for your positive feedback regarding our staff & services, as well as the location of the hotel.

Whilst we have shared your positive comments with concerned colleague and our team, we strive to continuously improve our services and facilities.

We thank you for staying at the Regal Hongkong Hotel and look forward to welcoming you back on your next trip to Hong Kong.

Sincerely,

Stephen Chow
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
3 reviews
Reviewed November 20, 2013

Recommended staying on a club room floor level 32 or above, great room & access to Club Lounge & Restaurant for buffet breakfast. The view was great, the staff were very helpful & centrally located in Causeway Bay only 5 minutes by taxi to Hong Kong Convention & Exhibition Centre & short walk to Time Square & Hysen Place shopping district.
Club Room privileges, like evening drinks & food, quick checkin & check out in Club Room reception on 31st floor avoiding busy ground floor checkin desk.

Room Tip: Recommended spending the extra money & staying on a club room floor level 32 or above, great roo...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegalHongkongHotelEO, Executive Assistant Manager at Regal Hongkong Hotel, responded to this review, November 22, 2013
Dear Sir,

Thank you for your positive feedback regarding our Executive Club room & services, as well as the location of the hotel.

Whilst we have shared your positive comments with concerned colleague and our team, we strive to continuously improve our services and facilities.

We thank you for staying at the Regal Hongkong Hotel and look forward to welcoming you back on your next trip to Hong Kong.

Sincerely,

Stephen Chow
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 19, 2013

I'll start by saying I cannot understand the negative reviews that are based on too many mirrors in the room - they make the rooms feel bigger! We had a suite for our family of four, the youngest being our daughter aged 18 months. The room surpassed our expectations, not too expensive given its location, free wifi and soft drinks in the mini bar, cot waiting for us in the room as pre arranged, lovely décor, spa bath, corner location gave fantastic views, excellent staff in every area of the hotel and smashing location for the shopping district/cafes and restaurants that Causeway Bay offers. Absolutely loved our stay and would definitely stay again!

Room Tip: Corner suite had great views.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegalHongkongHotelEO, Executive Assistant Manager at Regal Hongkong Hotel, responded to this review, November 22, 2013
Dear Sir,

Thank you for your positive feedback regarding our room & the location of the hotel.

Whilst we have shared your positive comments with concerned colleague and our team, we strive to continuously improve our services and facilities.

We thank you for staying at the Regal Hongkong Hotel and look forward to welcoming you back on your next trip to Hong Kong.

Sincerely,

Stephen Chow
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regal Hongkong Hotel

Property: Regal Hongkong Hotel
Address: No.88 Yee Wo Street, Causeway Bay, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#84 Business Hotel in Hong Kong
#86 Romantic Hotel in Hong Kong
#101 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Regal Hongkong Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Regal Hongkong hotel situated in the heart of Causeway Bay, Hong Kong's vibrant commercial and shopping district. The deluxe five-star Hotel is the epitome of luxury and elegance where international business and leisure travellers are pampered with stylish comforts and a wide selection of gourmet choices. ... more   less 
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Also Known As:
Hotel Regal Hongkong
Regal Hongkong Hong Kong
Regal Hongkong Hotel Hong Kong

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