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“Check in queues long” 3 of 5 bubbles
Review of Regal Airport Hotel

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Regal Airport Hotel
Ranked #101 of 712 Hotels in Hong Kong
Certificate of Excellence
London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Check in queues long”
3 of 5 bubbles Reviewed October 20, 2013

Hotel management hasn't learned from Tripadvisor reviews and the check in queues were annoyingly long when we checked in late in the evening. Otherwise good chain hotel conveniently located at the airport.

Stayed September 2013, traveled as a couple
Helpful?
Thank tgeger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, October 28, 2013
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologize for falling short of your expectations, particularly with the check-in and out service at the hotel. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver to the satisfaction of our valued guests, occupancy and circumstance permitting.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (627)
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Bracknell
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 20, 2013

As per all other reviews, this hotel is very comfortable, great facilities and convenient for the Hong Kong International Airport, with the connecting walk-way. This was my second stay and I will stay again. The only issue here on both occasions is that the Reception is understaffed.. you need to allow 20-mins to check-out in the morning.If there is a fast track system, I was not made aware? Having a single queuing system at reception adds to the frustration. Check-Out should have separate desks, as Check-in are not so time pressed. Next Time I'll not use the hotel Wi-Fi or mini bar, as you can drop the key off, if no extras.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, October 28, 2013
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel again and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologize for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 19, 2013

The Airport hotel is clean,comfortable and convenient if there is an early morning connection after the late arrival into HKIA. Check in process always seems tedious and long winded especially when you have had a long flight and just want to get to the room.
It is fair value and it works

Room Tip: Rooms are all good - the best thing is trying to see if you can find a cheaper rate or if not super...
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, October 28, 2013
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologize for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honored if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 18, 2013

After reading the many customer reports on Tripadvisor, we received no surprises during our stay. We have previously stayed at the Citygate Novotel which is very good but due to an early morning departure chose the Airport Regal for our three night stay in Hong Kong. The airport express makes for a rapid trip into the city and the day return trip costs only a one-way fare if using an Octopus card. Our 'special' rate in a room on the eighth floor with courtyard view included breakfast and free wi-fi so it was not too expensive by Regal standards. The room was average and wi-fi worked well. Unfortunately, as recorded by many others, check-out was very slow and the hotel seems unwilling to do much about this.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank citizentraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, October 28, 2013
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologize for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
127 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

Stayed for 8 hours waiting for plane. Had Executive room, and did not use any other facilities, as slept and showered only. Requested iron and board and they were delivered quickly.
Checking in was good, and baggage was stored until booking in.
Great that walk undercover from airport to hotel, and 24 minutes to Hong Kong using airport train.
Bed comfortable, shower good, and the products were excellent.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Liliannie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, October 28, 2013
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your experience with our hotel.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed October 17, 2013

We had a brief stay at the Regal Airport Hotel on our way to and from Europe in early September/October, 2013. The hotel is located within walking distance from the terminal, inside the Hongkong Airport. By choosing this hotel, we eliminated the hassle of catching a cab to and from the airport at the time when we needed our rest after a long flight from Syd, Aust/Paris, France.

What's more satisfying is that, with a minimal addition to the cost of the room, we were able to check out as late as 6pm, get free food (cocktails) at the Executive Club (open from 5pm to 8pm), free shuttle bus service to and from another Regal Hotel, situated close to the shopping district in Kowloon.

The hotel service - room, reception, concierge, Executive Club Lounge are commendable. In particular, The Club Floor Manager, Kini Kwan has been superb in catering for our needs while enjoying our stay at the Club. Not only is she service orientated but also friendly and approachable.

Room Tip: Higher floors, away from the lift, non-smoking, good view (away from the noisy of the street)
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank esther_castro49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, October 28, 2013
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them.

We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

It is an excellent overnight stay if you are transiting via HK airport. A few minutes walk through the terminal - and you are there. The hotel is well managed, comfortable, rooms are quiet. However, because there is no competition, it is very expensive, in comparison to similar hotels in town. For the price we paid, we did not even get free in-room wifi internet access and had to go to the lobby area to check our emails. The hotel has an excellent service for short time stayers - a free shuttle to the Golden Gate shopping centre. You will find a wide choice of brand outlets there, as well as authentic Chinese restaurants that are much cheaper than those at the hotel. Although there is a train that will take you from the airport into the centre of HK, it takes 25 min and costs HK$100, or approximately $15 (US and AUS). We would stay at this hotel again for one night if we were transiting, but not for a longer stay.

Room Tip: Ours was overlooking a courtyard, so it was very quiet.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveller_from_Oz_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, October 28, 2013
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your experience with our hotel.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regal Airport Hotel

Property: Regal Airport Hotel
Address: No.9 Cheong Tat Road, Hong Kong International Airport | Chek Lap Kok, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Spa Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
#82 Family Hotel in Hong Kong
#95 Romantic Hotel in Hong Kong
#100 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Regal Airport Hotel 4.5*
Number of rooms: 1171
Official Description (provided by the hotel):
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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