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“It's okay, for a night”

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Regal Airport Hotel
Ranked #96 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed July 28, 2013 via mobile

We ended up here unexpectedly. Due to a delayed flight, Cathay put us up here on the way to Bangkok.

Location is nice as it is attached to the airport. Check in was slow as the line was fairly long. Our room, in the spa section, was average. Nothing fancy, nothing bad, no view. If I were spending more than one night, I would probably grow very bored. And in fact, I love the Novotel nearby and would have preferred that if Cathay had given me a choice...only about 3 minutes from the airport by shuttle bus.

  • Stayed: July 2013
    • Location
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Thank Zacharius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded August 6, 2013

Dear Guest

Thank you for bringing this to my attention.
We thank you for your comments and suggestions as they are indeed beneficial in supporting our improvement efforts. I apologize that the areas that were not up to our usual standard. I assure you this is not typical of our hotel as we are often commended for our service.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong.

Yours sincerely

Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,485 - 3,491 of 5,011 reviews

Reviewed July 27, 2013 via mobile

Greaaaat!! Great location, just beside the airport, very friendly staffs. Aficianado cafe has a lot of choice, great dinner experience, don't have chance to try the breakfast due to Ramadhan, wish could stay here again.

  • Stayed: July 2013
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1  Thank shafiqanuar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded August 6, 2013

Dear Guest
Thank you for your review, and thank you for choosing us for your stay in Hong Kong! We are delighted that you find our location very convenient.

We recommend you to try our various restaurants as well as the buffet Café Aficionado for your next visit.

Yours sincerely
Guest Service Manager

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Reviewed July 27, 2013

Stayed here during a missed connecting Cathay Pacific flight from Auckland on way to Delhi. Very convenient ideal location, a mere few minutes undercover walk from the Airport. Courteous helpful staff at the reception as well as restaurants. Very quiet, noise proof area inside hotel despite very close proximity to the airport. Good English speaking staff. I am a complete vegetarian and was extended the service of specially prepared meals instantly without any hassles. Room was fine. A nice stay.

  • Stayed: December 2012, traveled solo
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1  Thank devendra kumar s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded August 6, 2013

Dear Guest
Thank you for your excellent feedback! We are pleased that enjoyed the convenient location and guest services at the reception and in restaurants. Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We look forward of welcoming you back to our hotel again!

Yours sincerely
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

The hotel is obviously ideally located for long stopovers when you just crave a proper bed and a good shower. The Regal does this job just fine - and profits from it big time!

The rooms are a little tired - wallpaper needs replacing, etc - but overall they are relatively spacious and excellently soundproofed from the outside noise.
However the walls between rooms seem to be paper thin and the A/C is a bit noisy. You can easily hear people in the room next door talking and moving around - which, for a very noise-sensitive sleeper like me, is not good. On my first stay there, some people started playing music next door at 2am and it was impossible to ignore. I called the reception and they dealt with it promptly though. But I don't think they should be providing iPod dock speakers in rooms with such poor internal soundproofing. People stay at this hotel to sleep, after all.

The service is good all round. We stayed on the Executive Floor and found it worthwhile - free breakfast, all-day snacks and beverages, evening drinks and WiFi, all with a great view of the bay and runway. You can check out really late, so that is a big plus - but can cause some inconvenience as it did for us. The people were just checking out of my room when I arrived and it was very hurriedly cleaned (bathmat was wet and there were wet spots on the carpet) - had to wait about an hour for it, which was a pain when exhausted from the flight.

Overall it's an average hotel - luxury prices, but not a truly luxury stay. The best bet though if you're coming off a long-haul, economy class flight and need some basic human comforts before the next one! Oh, and having a swim in one of the two pools is really refreshing before a flight!

  • Stayed: July 2013, traveled with friends
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Thank Erica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded August 6, 2013

Dear Guest
Thank you for bringing this to my attention.

We sincerely apologize if your experience with us fell short of your expectations, particularly with room assignment, and for the inconvenience you encountered.

Rest assured that we have placed great priority on the points you raised, and that our team will look into addressing these accordingly. We thank you for your comments and suggestions as they are indeed beneficial in supporting our improvement efforts.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong.

Yours sincerely

Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

We stayed here for one night between flights. The hotel is located in the airport and is very convenient if using the airport. The room was pleasant and most importantly to us, the bed was very comfortable. We had a view of the runway but we couldn't hear the planes, there must be excellent insulation.

We ate in the bar which was fine, a little overpriced. We also had dim sum in the Chinese restaurant and that was delicious and not overpriced.

  • Stayed: March 2013, traveled as a couple
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1  Thank dubbie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded August 6, 2013

Dear Guest

Thank you for staying with us!

We look forward to welcoming you back in our hotel and explore more of our services and facilities soon.

Yours sincerely
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

The room given to us was just sold; lady jumped out of her bed when my wife entered the room!!!

In general, the hotel is clean and efficient. Perhaps because of the high turn over, there were always many people moving around and noisy.

The food and service in their chinese restaurant is good.

This hotel is a good choice if making transits through Hong Kong.

  • Stayed: June 2013, traveled with family
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Thank 55engineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded July 26, 2013

Dear Guest
Thank you for sharing your experience!

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better. Please accept our apologies for the inconveniences you experienced during your time spent with us.

Rest assured that we have placed great priority on the issues you raised, and that we will strive harder to ensure that our team is always able to deliver to the satisfaction of our esteemed guests.
We look forward of welcoming you back to our hotel again!

Yours sincerely


Guest Service Manager

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Reviewed July 24, 2013

Hotel is definitely taking advantage of the location, quite a money making machine and the service is poor/ not what you except from a 5 * hotel. Avoid the hotel restaurants, extremely poor service and overpriced.

  • Stayed: July 2013
    • Value
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    • Rooms
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    • Service
1  Thank Valerie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded July 26, 2013

Dear Guest

Thank you for sharing your experience! Your feedback is very valuable to us as we will certainly consider, especially in line with our continuous effort for improvement and to enhance our guests’ experience with us.. Please know that we are taking actions to improve those areas we had fallen short.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong.

Yours sincerely
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regal Airport Hotel

Address: No.9 Cheong Tat Road, Hong Kong International Airport | Chek Lap Kok, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
#94 Romantic Hotel in Hong Kong
#98 Business Hotel in Hong Kong
Price Range: $144 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Regal Airport Hotel 4.5*
Number of rooms: 1171
Official Description (provided by the hotel):
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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