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“Great location, good exec lounge”

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Regal Airport Hotel
Ranked #96 of 730 Hotels in Hong Kong
Certificate of Excellence
Reviewed April 11, 2013

I stayed at the Regal Hotel for two nights in April. The hotel is connected directly to the Hong Kong Airport which is great.
Upon arriving at checkin I had to wait up to 30minutes in a line to checkin and get my room key. After a 15hr flight this is not something you want to be doing.
Once served by the checkin counter attendant, it then took another 8-10minutes to fill out the paperwork and get my room key. I would think that the hotel could have you provide more information by booking online so when you rocked up at the airport a room key is already associated to your booking and you can pick this up and go straight to your room. Poor service!

Exec club lounge was good, friendly staff and good snack food.

I rang down for an iron and ironing board, and it took three phone calls before they actually decided to deliver it to my room. Maybe they were busy?

Many options for dining which is good, and easy access to airport. Hotel checkin service could be improved greatly!

Room Tip: Any room is good, they are all quiet. Mine was facing the runways, but I still never heard a plane l...
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  • Stayed: April 2013, traveled on business
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3  Thank OzTravels80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded April 18, 2013

Dear Guest

Thank you for staying with us!

We look forward to welcoming you back in our hotel and explore more of our services and facilities soon.

Yours sincerely
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,599 - 3,605 of 5,015 reviews

Reviewed April 9, 2013

We stayed here overnight on our way back to the US from our son's adoption in China.
The room had a nice setup, very comfy bed, although the glass partition in the shower/tub was odd. It juts out halfway and doesn't slide-
We got in about 9pm and left at 5am, so not too much else to say, but glad the bed was comfy!

  • Stayed: April 2013, traveled with family
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5  Thank MKbusinesscoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded April 18, 2013

Dear Guest

Thank you for staying with us!

We look forward to welcoming you back in our hotel and explore more of our services and facilities soon.

Yours sincerely
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013 via mobile

Location is ideal for transit flyers. It's walking distance and you can roll your luggage all the way to reception! You can't get closer to that. Price tag was a little steep, I paid USD 200 for 8 hrs.
Upon check I was upgraded to a suite, it's on the second highest floor and the suite was very spacious for any country's standard. It was very quiet and the room was relatively clean. I note that there was an used shampoo left jn the bathroom.

Bed was very comfortable indeed. My wake up call didn't happen and as a result of the comfortable bed nearly missed my flight but he to the location of the hotel I could get to immigration within 15 min!

Highly recommend this for a transit hotel stay, maybe a little cheaper for 2.

  • Stayed: February 2013
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5  Thank Nicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded April 18, 2013

Dear Guest

Thank you for sharing your experience! Your feedback is very valuable to us as we continuously strive to improve our service delivery. Please know that we are taking actions to improve those areas we had fallen short.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong.

Yours sincerely
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

Convenient walk from airport. However, no free wifi in the room. Ridiculous in 2013. There was what appeared to be a small lipstick mark on the hand towel. ANd worst of all the woman at the front desk, (had a Karen name badge) was beyond rude. My layover in hong kong was my only experience with hong kong. And based on it, i'm not impressed. In the line up a man cut in front of me, and then the woman who clearly was behind me tried to run in front of me. The front desk lady, Karen, did nothing. When i walked to the counter she NEVER ONCE SAID "HELLO" She grabbed the passport out of my hand aggressively. And slammed my room key aggressively toward me. Zero hospitality. Also be warned, need ear plugs the planes taking off very loud.

  • Stayed: April 2013, traveled solo
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Thank blasiangirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded April 18, 2013

Dear Guest

Thank you for taking the time to share your feedback with us.

We do strive to uphold the highest level of Guest Service and we take your comment very seriously. We sincerely apologize for falling short of your expectations. What you had experienced is totally unacceptable and we have taken actions to correct the service breakdowns.

Please note that we do provide free WiFi service and free phone charging station in our iLounge located in the 2/F Lobby area.

We hope to welcome you back the next time you visit Hong Kong.
Yours sincerely

Guest Service Manager

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Reviewed April 6, 2013

Great rooms, huge beds, rubbish tv. Room was clean and tidy.
Breakfast austere in the ballroom, food was not of the highest quality and not hot, but you can put up with it. free wifi in the lobby, good bars.
Good links to rail, bus, or cabs into Kowloon or Hong Kong.

  • Stayed: March 2013, traveled with friends
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5  Thank Vintind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded April 18, 2013

Dear Guest

Thank you for taking the time to share your experience. Please accept our sincere apologies for falling short of your expectations during your recent stay. We will certainly take the necessary actions to improve in those areas.
We hope we will have another opportunity to welcome you back.

Yours sincerely


Guest Service Manager

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Reviewed April 6, 2013

Hotel is located just right at the airport. If u don't have much time in Hong Kong I recommend you to stay this hotel and just take train u will find it very convenient. Hotel rooms are quite big and there are many restaurants there. If u like shopping u can use hotel shuttle to outlet mall. I enjoy staying thee very much,

  • Stayed: September 2012, traveled on business
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5  Thank AlexJ646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded April 18, 2013

Dear Guest
Thank you for the great review! Glad to hear you enjoyed the hotel. Please do keep in touch and reach out to us when you make your way back to Hong Kong!


Yours sincerely


Guest Service Manager

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Reviewed April 5, 2013

As I said in the title it's location . If your looking for the Mandarin this is not it , but if you have a 24 layover like me and my wife did from mumbai before a marathon 13 flight to Los Angeles this is just what you need . Since there was no chance of us having the energy to take a cab to the city or our luggage on the train . This was perfect unlike most so called airport hotels this really is in the airports . No shuttle no cab journeys just a 10 minute walk and you can take your trolley as well .
Modern clean small but well equipped rooms with kettles and a good selection of teas.
The tv could do with some maintenance but minor issue ,
. No free wifi why oh why do hotels still do this . So like everyone else we used the lobby or the airport free wifi .

Room Tip: Higher floor for view of the runway .
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  • Stayed: March 2013, traveled as a couple
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5  Thank SanjaySahni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAH_HK, Guest Relations Manager at Regal Airport Hotel, responded to this reviewResponded April 18, 2013

Dear Guest

Thank you for sharing your comment! We are delighted to learn about your pleasant stay in our hotel. We have recently launched iLounge at the hotel main lobby with 24 hours free wi-fi connection and free phone charging.

We will be most honored if we could once again be of service to you on your next visit to Hong Kong.

Yours sincerely

Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regal Airport Hotel

Address: No.9 Cheong Tat Road, Hong Kong International Airport | Chek Lap Kok, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
#94 Romantic Hotel in Hong Kong
#98 Business Hotel in Hong Kong
Price Range: $143 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Regal Airport Hotel 4.5*
Number of rooms: 1171
Official Description (provided by the hotel):
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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