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Kowloon Shangri-La Hong Kong
Ranked #14 of 719 Hotels in Hong Kong
Certificate of Excellence
East Yorkshire
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent”
Reviewed January 15, 2014

Hotel is huge, well maintained, well serviced and the staff were found to be extermely helpful.

We upgraded on arrival to the horizon club and let me reassure readers, this is well worth the money!!!!!

We stayed in a harbour view luxury room and had no complaints whatsoever, the views are fabulous (tip; try and get allocated the higher floors to afford better views of the harbour).

Breakfast is excellent and provided a great start to the day. The nearest underground station is literally across the road from the hotel and the hotel is ideally situated for shopping. (its on th door step)

We visited victoria peak (well worth the wait for the train) and we had great weather which afforded us great views of HK itself.

Nothing else to say really except this is a really exceptional hotel with high standards, if we do return to HK I would definitely return to this hotel.

If this is your first trip to HK make sure you bring comfortable walking shoes.............I have never done so much walking in my life, but we enjoyed the experience

If anyone has any questions etc pse feel free to ask

Room Tip: Choose a harbour view luxury room on a high level if possible, the views are fantastic!
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
Helpful?
2 Thank Kass_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, January 27, 2014
Dear Kass_1, thank you very much for your amazing comments. We are thrilled that you had a wonderful first time, visiting Hong Kong and that you had an enjoyable stay with us. Your positive comments are truly a great encouragement as we strive to provide the best experience for each of our guests. We would love to welcome you back to our world of hospitality on your next Hong Kong visit. Regards, Ulf Bremer, General Manager
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Traveler tips help you choose the right room.   Room tips (899)
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English first
Leeds, UK
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 15, 2014

Spousey and I stayed here for 4 nights en-route to Aus in Nov 13. It was our first time in HK and had booked this hotel for its waterfront setting and close proximity to the must-see sights of HK and Kowloon. We were not disappointed.

Just before I review the hotel, let me just say for 1st time visitors to HK - don't bother making any transport arrangements in advance from the airport to any major hotel as there is an extremely efficient train and shuttle transfer available for a reasonable price (much cheaper than a taxi). Directly from the airport, we boarded a fast, clean and spacious train to Kowloon (25 min transfer). At the Kowloon terminal, you can then just jump on a small, free shuttle bus which drops off at the major hotels (there are a number of routes running so you're only going to have a max of about 8 drop-offs - I assume the same applies on HK island).

So, to the hotel. It is indeed right on the waterfront, there's a busy road in front but it has pedestrian bridges every few hundred metres to get to the harbour walkway. The view from the waterside of the hotel is stunning - straight across the harbour to HK island and the lights.

As we had booked into a Horizon Club room, our check-in was on the 20th floor. We were taken directly to our room and then invited to the Club room for cocktails and aperitifs. Our room had a side-harbour view and as we were on the 21st floor, we could see the lights across the harbour but another building (approx 17 floors) obscured the full view. To be fair, we hadn't paid for a full harbour view Club room. However, the view from the Club room where you can have your complimentary drinks and canapés, has an uninterrupted view across the harbour. Beautiful. There are soft drinks and snacks available all day, and the breakfast is served in there too; the complimentary wine and cocktails are from about 6pm to 8pm. Good quality and not stingy with the drinks!

Our room was lovely, although my one slight disappointment was that the bathroom had a shower only and no bathtub. After a long flight from the UK, I was looking forward to a long soak - hey ho! Another little niggle (commonplace in many international hotels, I'm afraid) is that there was no electric plug anywhere near a mirror for drying your hair... Bedrooms designed by men, for men? There's always a shaver point in front of the bathroom mirror, isn't there? Electric plugs are 3-pin UK style by the way. There's also a printer in a drawer which was useful for on-going boarding passes.

The hotel is very convenient for a 10-min stroll down the waterfront to the Star ferries for going over to HK island, and although you can't see the nightly light show from the hotel because of a curve in the waterfront, it is only a 5-min walk to a spot where you have a good view (in front of the Intercontinental).

We didn't eat in the hotel but there are a number of little bars/restaurants on the waterside of the hotel and obviously, hundreds more on the city side.

Why didn't I give this hotel 5 stars? One thing I mentioned - no bathtub, and the other was no outside space. What I mean is, when you've had a hard day slogging round the sights but it's still a lovely afternoon, there is nowhere to sit outside, on a lounger maybe. There is only the hotel's ground floor cocktail bar, next to the busy road. There is a pool but it's a tiny one indoors and none of the rooms or the Club room have outdoor balconies.

Other than these very small gripes, I would definitely recommend the Shangri-La.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
3 Thank MissMandyinLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, January 27, 2014
Dear MissMandyinLeeds, thank you for choosing the Kowloon Shangri-La Hotel for your recent visit and for your positive comments regarding your experience in our Horizon Club Lounge. We do offer a choice of either a bathtub or a shower room in our guest rooms and our Harbour View rooms do have both. Please let us know your preference when you next visit us. In addition, we would like to thank you for sharing your observations with us regarding in-room facilities and will certainly take that into consideration when we refresh the hotel. Please rest assured that we will always do our utmost in providing you the best experience. We welcome your constructive comments and we will continue to strive for excellence. Thank you again and we look forward to welcoming you again in the near future. Regards, Ulf Bremer, General Manager
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Bedford, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
Reviewed January 15, 2014

Stayed at this hotel recently with my family. Our travel agent had booked us 2 double rooms which was not what we had asked for but following contacting Shangri-La prior to arrival, not only did they supply us with 1 double and 1 twin room which was what we were expecting, they provided us with adjoining rooms which was very helpful. Beautiful hotel and really friendly helpful staff. Would definitely stay there again if we return to Hong Kong

  • Stayed January 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, January 27, 2014
Dear Helen W, thank you for the great review. We were glad that you had an enjoyable stay and were satisfied with our service. We look forward to welcoming you back in the near future. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 13, 2014

We were in Hong Kong for three nights mid May 2013 and thoroughly enjoyed our stay at the Kowloon Shangri-La Hotel.

On arrival an assistant at the front desk suggested an upgrade to "The Horizon Club", at a cost of course, but we found the money well spent. Our spacious room, beautifully appointed was situated on the top floor and from the window the harbour was spectacular.
After resting from our overnight flight in a sumptious king size bed, we pulled the floor length curtains to view the harbour at night. Brightly lit ferries and boats motored past and the buildings were colorfully glowing with neons and spotlights, what a beautiful city.

Near our door a button glowed, this was our contact with the Club Concierge who would help us with restaurant reservations and any other request to make our stay more enjoyable.

Refreshed, hungry and ready to explore, the Horizon Club private lounge was at our disposal with complimentary pre dinner cocktails and canapes. This is where we met Joe Wong, Joe was a wonderful host. After delivering our cocktails and discovering this was our first time in Hong Kong, Joe filled our then scant itinerary with must see sights, and recommended and booked one of the hotels restaurants for our first night. From then on a daily conversation with Joe was necessary to make the most of our time in Hong Kong.

An a la carte Breakfast was also served daily in the lounge, with choices that would satisfy the fussiest palate. Curved windows allowed uninterrupted views of the busy harbour.

During our visit, we enjoyed eating at three of the hotels five restaurants, with "Shang Palace" a definite stand out, the Michelin two star restaurant serves some of the best food we have ever eaten and provides exceptional service.

This year we are having a short 10 day overseas holiday, staying at the Kowloon Shangri-La Hotel. This time the decision to book a Horizon Club room is pre planned, the benefits too good to miss. We leave in the next couple of months and are looking forward to the luxurious services the hotel provides.

Room Tip: Spend a little more and book a "Horizon Club" room.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Gael7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, January 27, 2014
Dear Gael7, thank you for your wonderful review. We were thrilled that you had a great experience with our Horizon Club and that you were pleased with what the Horizon Club Lounges had to offer. Our colleagues are all well trained and your appreciation towards our services is a great encouragement to all of us. Our sincere thanks and we look forward to welcoming you back to the Horizon Club later this year. Regards, Ulf Bremer, General Manager
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West Wales
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 13, 2014

We stayed here in December for 3 nights.Great place with friendly staff and good food in the Italian restaurant.They looked after us for our Wedding Anniversary and we enjoyed the Tapas Bar,on a few occasions!!Also close to some good eateries and bars+coffee houses for breakfast

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, January 27, 2014
Dear edgolf, thank you for sharing this gracious piece of feedback on Kowloon Shangri-La. We were pleased to hear that you had a wonderful Wedding Anniversary with us and you were satisfied with our culinary services. We hope to see you again in the near future. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boynton Beach, Florida
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 13, 2014

I just stayed at KSL for the 3rd time in as many years. Best business hotel in the area. Staff extremely attentive and helpful. Food prices a bit high, but the quality of the food fantastic. Staff is extremely attentive. Location is great


  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, January 27, 2014
Dear Mark E, it’s a pleasure to take care of you and thank you for your wonderful feedback. We were thrilled that you have rated us as the best in town and we will continue to strive for excellence. We look forward to welcoming you again very soon. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 13, 2014

We arranged to meet business friends in the Lounge bar at this hotel, as a treat. Unfortunately, it didn't turn our like that. Firstly, the Lounge Bar was nearly empty but there was no one to show us to any seating, then the few waitresses that were around ignored us, so we found a table and still ignored. . My husband had to go look for one to ask for a drinks menu . A very limited choice of drinks available, which I didn't expect for this class of hotel, when I asked for a "bloody Mary" it came totally wrong. After the first round of drinks we decided to have another round but same problem trying to catch the eye of the waitress, the Lounge Bar was nearly empty so no excuse for not doing their job. When we ordered the next round, instead of writing it down, as there were six drinks to bring, she didn't so we only received four, then she walked off so we thought the other two were on their way, no , we had to go find her. For first class hotel I was disappointed when your bill is that large you expect service of a high standard. We had thought we would book for Dinner sometime in the future, I am sorry but no My husband and two of our guests travel extensively on business in Asia and standards like this are not acceptable

  • Stayed January 2014, traveled with friends
    • Value
    • Service
Helpful?
1 Thank marie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, January 16, 2014
Dear marie j, thank you for taking the time to share your comments on TripAdvisor. I am most concerned to hear about the insufficient service at the Lobby Lounge and the selection of drinks that didn’t meet with your satisfaction. Our Director of Food and Beverage is looking into this and will do everything possible to ensure our guest’s satisfaction. We look forward to welcoming you back to the hotel in the near future. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#13 Business Hotel in Hong Kong
#14 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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