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“We like it alot but not as convenient”

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Kowloon Shangri-La Hong Kong
Ranked #14 of 719 Hotels in Hong Kong
Certificate of Excellence
New York City, New York
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“We like it alot but not as convenient”
Reviewed June 27, 2013 via mobile

This is a great hotel. Excellent service, great food, spacious rooms and a very competent staff. Only two considerations, one minor the other major. The former is the frequency of events that choke the lobby and lengthen the taxi line at night. More challenging is location. While its easy to take the metro to HK, it's a long walk and taxis don't like the tunnel traffic. Otherwise, we wouldn't hesitate to return. One suggestion: be on an exec floor so you can access the lounge. It's worth it!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 308jcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, June 30, 2013
Dear 308jcy, thank you for your feedback. I am delighted you enjoyed the hotel and thank you for your recommendation of our Horizon Club. I note your comments on how busy the hotel gets - we are a popular venue for events such as weddings and conferences so there are times at the start and end of events that the lobby area gets busy, nevertheless we always have a team of greeters and doormen to assist with taxis, which are usually in plentiful supply. The MTR station is a block away but access is through an air-conditioned walkway with escalators making it quite convenient. Regards Timothy Wright
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3,446 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (899)
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chengdu
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 25, 2013

i think its one of my favorite city hotel at the shangri-la , no matter where you stay is always going to be a nice decent stay .
i'm not a big fan of city life , sense most of us work at cities so i always prefer other hotels far from the city , but after all shangrila rock for any big city staying , will always go to have a nice good night .

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sam j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, June 30, 2013
Dear sam j, thank you for your review and for staying with us, regards Timothy Wright
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Arnold, Maryland
Level Contributor
489 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed June 25, 2013

I’ve stayed at a number of Shangri-La properties in Asia and I always find them friendly, reliable and perfectly suited for the business traveler as well as those traveling just for pleasure. The Kowloon Shangri-La is no exception and the value is quite good relative to other five star properties in Hong Kong. The hotel is well located in a neighborhood housing every kind of restaurant from old world Szechuan to Kentucky Fried Chicken and the easy to use and very efficient subway system is just a block away.

For a special treat I recommend that you spend a few dollars more for a view of the Harbor and upgrade to the Club level which is worth every penny. From the gourmet breakfast to the late night cocktails the food is exquisite and the concierge service is impeccable especially when you are seeking advice on navigating the city.

Room Tip: Arrange for their car service to pick you up and return you to the airport. It's a few dollars m...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, June 30, 2013
Dear James H, thank you for your comments - great to hear you found the hotel good value and recommend the Horizon Club Harbour view rooms - the views are spectacular and many of our guests appreciate the additional services of the Horizon Club. Our limo service to and from the airport also offers a great deal of convenience as well as comfort. Thank you for staying with us, regards Timothy Wright
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Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2013

My first time at Shangrila and it was beautiful. staff and managers going out of their way to make you feel welcome.
Standard room was first class!
Facilities fitness centre / sauna terrific .
Decided on paying extra for upgrade to horizon club, was worthwhile and ambience beautiful however the standard of wine and food/snack options was not comparable to other hotels of this standard and perhaps a little regimented in their timing of service offered!
I would not let this deter anyone from choosing this fantastic hotel which is reasonably priced!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michaelalbrecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, June 28, 2013
Dear michaelalbrecht, thank you for your feedback. Good to learn you enjoyed your stay on the Horizon Club. I have noted your comments on the choice of refreshments - we have recently upgraded our selection of wines and offer a full range of other cocktails. Will work on the flexibility issues you have raised. Regards Timothy Wright
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Melbourne,
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 24, 2013

We enjoyed a 4 night stay in a Horizon harbour view room. We were warmly welcomed by name and was escorted up to the Club floor for check-in. Our room had a fantastic view, the room itself was spacious, ample storage and a beautiful bathroom. The staff on the club floor are truly warm and welcoming ( thanks Max for the great service) it was a lovely space to relax in and enjoy the views and the cocktails! We used the car service to take us to the airport, driver fantastic and the lass who met us and helped with the luggage was absolutely charming. Loved it.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gogoagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, June 28, 2013
Dear gogoagain, thank you for your wonderful review and for recognising Max of Horizon Club for his great service - I am sure he will be motivated by your mention. It is good to learn you enjoyed your stay and appreciated the convenience of our airport transfer services. Thank you for staying with us, regards Timothy Wright
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Skopje, Republic of Macedonia
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 22, 2013 via mobile

Was here on business trip. Room had great view to Victoria harbour. Taking tea in the room and watching Hong Kong- this was the highlight of this first and short visit to Hong Kong. Breakfast was also just amazing, great for Europeans afraid to experiment with chinese cuisine like our group was... The area around the hotel, named Kowloon is safe and good for strolls around, with some interesting sights for sightseeing or shopping...

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank batakoja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, June 26, 2013
Dear batakoja thank you for your review and positive comments, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UAE
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 21, 2013

I stayed at the Kowloon Shangrila with my wife and 3yr old for 4nights(11th June-15th June) and had an amazing time. From the time we checked in we knew we had made the right choice. The hotel has a great location with easy access to the MTR(5min walk from the hotel), 7-11 shops around the corner and various restaurants. The hotel itself has the famous Shang Palace restaurant and the Barbecued Pork loin glazed with honey sauce was amazing. For a group of 4 adults with Beer we paid 1500HKD for dinner which was very reasonable.

The staff at the hotel were very friendly and helpful..especially Jonathan and Arnel. If i needed any info they were the guys who helped me out. The staff at Cafe Kool where we went to have our morning breakfast were also excellent. Almost all staff who we interacted with in the hotel spoke fluent english and were promt with any request. The breakfast served had a nice spread from eggs, bacon, sausage, hash browns to a variety of cereals, fruits and fruit juices. They also had an Asian spread serving noodles with pork etc as well as Dosa, Paratha and Poa etc for the Indian palate.They also served Pancakes and waffles with strawberry and chocolate sauce as well as croissants and danish pastries..Overall a very decent spread.

The Deluxe room with a side Harbour view was nice. The size of the room and toilet was very good and the king size bed was very comfortable. The harbour view was not a direct one so honestly did not make much of a difference. When we checked in we were served complimentary fruits and chinese tea which was nice. The hotel provided us (on request) with a complimentary baby bottle sterilizer which was very helpful. Milk for children is charged though.The room service was quick to respond and in-room dining was excellent.

The concierge helped us make reservations at various restaurants in the city and also helped us plan our day and route. Complimentary umbrellas helped us a lot during this rainy month.

I would recommend this hotel to anyone who wants to live in Kowloon. I have stayed at the Shangrila property in different countries before and have to say it never disappoints....

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alston S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, June 26, 2013
Dear Alston S, thank you for your review and positive comments. I am delighted you and your family enjoyed your stay and thank you for recognising my colleagues Arnel & Jonathan. Many thanks for your recommendation, regards Timothy Wright
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#13 Business Hotel in Hong Kong
#14 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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