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“Beautiful hotel” 5 of 5 stars
Review of Kowloon Shangri-La Hong Kong

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Kowloon Shangri-La Hong Kong
Ranked #13 of 697 Hotels in Hong Kong
Certificate of Excellence
Saint Albert, Alberta, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful hotel”
5 of 5 stars Reviewed April 24, 2013

We stayed 4 nights at Kowloon Shangri-la from Mar. 29 - Apr 1/13 before a cruise. We stayed in a deluxe harbour view room and we were very impressed with the size of the room, the cleanliness and the view was amazing. We were welcomed with tea and fruit that was brought to our room. The service was great and the staff were very friendly. The location also was very good, easy to get around from the hotel. Beautiful hotel, great service, one of the nicest hotels that we have stayed in.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, May 1, 2013
Dear Elaine H, many thanks for your gracious comments. We are delighted you enjoyed our hospitality and found the location convenient, regards Timothy Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (783)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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English first
Egham, England, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

had a stay at this hotel before a cruise,very elegant hotel.bedroom spacey and very comfortable,all amenitiescavailable.ideally situated for everytjing in city centre.great restaurants.good gym and swimming pool.if on right side great views of harbour.all staff are polite and cannot do enough for you.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Malcolm W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, April 24, 2013
Dear Malcolm W, thank you for your gracious comments. Great to hear you enjoyed our hospitality, regards Timothy Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed April 22, 2013

great location. Lobby is beautiful. Rooms are very nice and big. includes spacious work desk.
Service is the best i ever had!!!very Friendly Staff. short trip to HK island through any of the tunnels. will stay here again next time i vist

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank madrich36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, April 24, 2013
Dear madrich36, thank you for sharing your comments. I am delighted you enjoyed your stay and found getting to Hong Kong Island easy from our location. Look forward to welcoming you back on your next visit to Hong Kong, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed April 21, 2013

We just spent 4 nights 15th-19th April 2013 at Shangri-La, Kowloon. From the moment we arrived at the airport, even though our bags were held up for 30 minutes, the Red Carpet treatment was evident. We chose to use their transfer service and went to the desk they have there to pick up our transport. The transfer car which was an "S" Class Mercedes. Normally an "E" Class is used but this was a nice ride and the driver superb. When we arrived everything was 5 star as we expected, this was the reason we converted to Shangri-La. Check in was a breeze and the "welcome" tea was greatly appreciated. We booked a Horizon Club Executive Suite and this was quite large and very comfortable. We were lucky enough to meet The Resident Manager who is a most charming, gracious and helpful lady. She even joined us for a chat one evening in the lounge which was very nice. We ate some meals, lunch and dinner, at The Shang Palace and the food is what is expected from this restaurant. The host, who also was at breakfast as well as lunch and dinner, ensured our every need was met. We had breakfast at The Horizon Lounge only once as the selection in Kafe Kool is much greater but no difference in quality. The concierge was perfect in helping us select a couple of day trips. The location is great and from the terminus next door we were able to get a bus to wherever we wanted to go. Checking out was very easy, I did this in the main reception area and my account was accurate. Our bags were loaded into the car and when we arrived at the airport a young lady took our luggage on a trolley right up to the airline check in. I have to say this was truly a 5 star hotel. Most certainly we would return and would recommend this hotel to anyone looking for a quality hotel.

Room Tip: Choose the Horizon Club
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AUSSIEmike99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, April 24, 2013
Dear AUSSIEmike99, thank you for your wonderful feedback and review. I am delighted you enjoyed so many of the facilities and services of the Hotel and I will surely share your comments with the Team. Thank you for recognising our Resident Manager, Linda. Regards Timothy Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leyland
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 19, 2013

Very well located close to the harbour front and a short walk to the Star Ferry terminal as well as the hop on/off bus stop.
Very spacious lobby and good efficient service.
Good shop.
Good restaurant with nicely presented food and very accommodating staff. We tried eating out elsewhere but found the hotel the best value and choice.
Breakfast very nice with plenty of food and the added bonus that you can grab a bag and make up a snack pack from the delicious breads and cakes.
Room a little dated but spacious and comfortable.
I had some trouble using the in room printer to print off my boarding pass but this was quickly resolved by using the complimentary services of the business centre.
Great little camera shop over the road to the left .
In all I would recommend this hotel as convenient and comfortable.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DaggersLeyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 17, 2013

hi, stayed at Kowloon hotel in Kowloon Hong Kong. Very nice hotel, very clean, excellent staff, provided anything we needed for room. Great location right next to Metro, in fact, from lobby you can walk down into metro and get anywhere in Kowloon, Lantau island and Hong kong, makes getting around very easy! Definately get the 3 day unlimited Metro pass.

Room Tip: Pay little bit extra for Harbor view, nice. And eat at the local restaurants, better food and much...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank scubafun1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, April 18, 2013
Dear scubafun1234 thank you for your review and recommendations. We are delighted that you enjoyed your stay, look forward to welcoming you back on your next visit to Hong Kong, regards Timothy Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 17, 2013

First trip to Hong Kong. Location was great - very close to the MTR and easy walk to the Star Ferry.

Our first impression wasn't good. Although we were a family with small children, and arrived at midnight, we were shown to a very smelly smokers' room which did not have the extra beds in that we had booked. To his credit, the Service Manager, William Chien, found us another room quickly and was very helpful throughout our stay.

We did not have a harbour-view room ,though this didn't matter, as the weather was very misty during our stay so there was no view to speak of!

The live music in the lobby area was lovely and the staff were all very helpful, slick service.

The room itself was very corporate in style - functional, practical but lacking in character, inevitable I suppose for this type of City hotel. The breakfasts were excellent.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jslcherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, April 18, 2013
Dear Jslcherry, thank you for your feedback. I was concerned to learn you were given a smoking room, particularly as you were travelling with children. I am please my colleague William made alternative arrangements for you and that you enjoyed the remainder of your stay. I am pleased you enjoyed the breakfast and lobby entertainment. Thank you for your constructive comments, regards Timothy Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
#13 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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