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“Truly outstanding service” 5 of 5 bubbles
Review of Kowloon Shangri-La Hong Kong

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Kowloon Shangri-La Hong Kong
Ranked #14 of 712 Hotels in Hong Kong
Certificate of Excellence
Ashford, Kent
Level Contributor
118 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Truly outstanding service”
5 of 5 bubbles Reviewed September 28, 2012

Stayed here in September for our honeymoon. As my wife arrived she was given red roses and we had a souvenir photo taken. Once settled in the room we had champagne, chinese tea and chocolates. We had a partial harbour view room which had good views over the harbour. Hotel is in a good location for the waterfront and star ferry. Rooms are nicely furbished and bed was very comfortable. This was the best service that we received on our honeymoon and was a fantastic start.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matty17r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, October 8, 2012
Congratulations from all of us at Kowloon Shangri-La. We are delighted you enjoyed your honeymoon stay with us, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (872)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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Ireland
Level Contributor
94 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

Whilst I enjoyed my stay here, I did feel that the hotel was not quite up to the standard of it's sister Shangri la hotels. Well located and the Victoria harbour rooms provide wonderful views of Hong Kong island.

Room Tip: Reserve a Harbour view room - they are well worth the extra expense
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nolnoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, October 8, 2012
Thanks for your comments and sorry to learn we did not live up to your expectations. Will be in contact with you for more specific feedback so we can work on improvements. Thanks once again, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
los angeles
Level Contributor
192 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

I've always wanted to stay at a Shangri-La. I was here for a conference and added a couple personal days. It just didn't wow me as I expected to be Wow'd at a Shangri-La. From the outside it looks like nothing. Overall the hotel is pretty small. The lobby is nice, but not as grand as I expected. Rooms were nice and spacious, bed was comfy, but again for $350/night (and that was a discounted conference rate), I just didn't think it was worth it.

Breakfast here is REALLY good. Biggest hotel breakfast buffet I've ever seen. So many different kinds of food (american, european, japanese, chinese, - there is nothing you can't find on this buffet). It is pricy though and doesn't include a mimosa, which for the price they are charging, it should (it was appx $30usd equivalent).

Ask for a room facing the harbor for best views, I wasn't able to get one, but I did get a high floor facing the street, so I did get a view of Kowloon.

Service was excellent and you don't feel nickled and dimed for tips - it's not expected. I left money on the bed for housekeeping, only to come back to a clean room WITH the money still on the bed.

Location is very convenient, appx 5 minute walk to the subway, lots of shopping and restaurants right outside the hotel, and a short walk to the Star Ferry over to Central Hong Kong.

I loved Hong Kong and would go back, but wouldn't stay here, I just didn't feel it was worth the money.

Room Tip: Ask for a room facing the harbor, if unavailable, request a high floor facing the back street.
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cutecdnchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, October 8, 2012
Thank you for staying with us during your recent conference. I was pleased to learn you enjoyed the breakfast on offer and appreciated the service. Any hotel in Hong Kong is expensive by Asian standards however we aim to provide reasonable value for money and I believe you will find us competitively priced. Many thanks for your constructive review, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
117 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed September 22, 2012

Very comfy beds & pillows... Love it's location so always stay here. Especially like sitting outside the tapas bar around the light show time (8 pm every night).
Breakfast is ridiculously over-priced....as you'd probably expect!
Easy stroll down the 'avenue of stars' to the star ferry with a convenient Starbucks on route!
Yes it is a little tired but they are doing it up slowly.... & there's nothing like the scent of Shangri La which is the same around the world & nicely comforting

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank London_Redstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, October 3, 2012
Thank you for your feedback. Delighted you felt at home at Kowloon Shangri-La. Look forward to welcoming you back, regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

I just spent 5 nights at the Kowloon Shangri-La and it is a fantastic hotel. Service, amenities and location are all excellent. It is steps away from the Tsim Sha Tsui - East MTR station which gets you anywhere in Hong Kong very quickly. Also near the Star Ferry and the major shopping district.

The hotel itself is quite excellent. The room was huge by HK standards and service was extremely attentive. The Shang Palace restaurant was terrific but the concierge and doormen gave me several outside restaurant tips that worked out great.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ahbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, October 3, 2012
Thank you for your review - great to hear you enjoyed the hotel and found the location convenient. Shang Palace, our newly-renovated Chinese restaurant, has a wide selection of traditional and contemporary Cantonese specialities and the changes we have made have been well received. Pleased to hear you enjoyed your meal. Regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 16, 2012

My family and I travelled to Hong Kong for 5 days in early September. Having stayed at the Shangri La, Kowloon 3 times, we knew we couldn’t go wrong by choosing to stay there for a 4th time. We received nothing but 5 star quality service from the Shangri La staff.

Both leaving, and entering the hotel, we were greeted with friendly staff, opening doors for us and assisting us with bags and any other belongings we were carrying. The staff were always helpful, giving us tips on transport, site seeing and places to eat.

Our room was big and spacious and we had an incredible view of the Hong Kong harbour. Bathrooms were also very big. The entire hotel always smelt amazing.

The buffet breakfast was great and has a large range of food to choose from. We were happy with the service the breakfast staff provided us.

The Shangri La is in a great location, in walking distance of many bars, restaurants and café’s along the water front and close to many good shopping areas. Overall, we had a great stay at the Shangri La Kowloon and would be happy to stay there on our next visit to Hong Kong.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank shanden57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, September 19, 2012
Many thanks for your wonderful review. We are delighted you enjoyed Kowloon Shangri-La. Regards Timothy wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed September 16, 2012 via mobile

The Shangri-La has excellent, detail oriented staff - from suggesting things to do, giving directions, managing luggage, working an event, anything. They were nice, accommodating, and anticipated my needs. The horizon club at the top is a very nice place to relax. My hotel room was huge, and the view was beautiful. The gym was pretty good. Free wifi throughout. Convenient location to Nathan road, star ferry, and red line. There's a free shuttle to the express train to the airport. Stay here if you can afford it!

Stayed September 2012, traveled on business
Helpful?
2 Thank NCDiamond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, September 19, 2012
Thank you for your positive comments, much appreciated, regards Timothy Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#13 Business Hotel in Hong Kong
#14 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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