We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“As always... exceeds expectations!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Island Shangri-La Hong Kong
Ranked #14 of 718 Hotels in Hong Kong
Certificate of Excellence
The Hague, The Netherlands
Level 6 Contributor
155 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
“As always... exceeds expectations!!”
Reviewed November 23, 2013

For years we have been Marriotts' properties extensively, BUT off late I must admit that the service of Shangri-La has surpassed our expectations again and again. Even though the Shangri-La properties in some cities are claimed to be for business purposes... I am amazed at their services for families too!!!
The pick up from airport was smooth and good.. and there after when we reached hotel at 2 AM I was very happy to see that they took us to room straight away so we could settle down quickly with our 5 yr old as they checked us in at the room... how very thoughtful and considerate!!! These little things make so much of a difference in service and you know that you made the right choice by picking up this property!
The rooms were very comfortable, clean and the skyline view was fabulous! Room service, staff restaurants everything was good... especially the breakfast spread was really good... though quite small?? (could get a little crowded).
We were a bit disappointed at the pool side restaurant though during dinner... We ordered thai food, but for coconut water, there was just one coconut available... and then in the end it was very casually told that they were out of Mango Sticky Rice as dessert... no alternative was offered... that was quite disappointing considering it is Shangri-La...
Besides that... we loved our stay there... My son after checking in at Disneyland hotel actually begged us to return to Shangri La...!!! he he... that speaks for itself!!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vaishali B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,015 reviews from our community

Traveler rating
    1,579
    327
    62
    22
    25
See reviews for
341
530
128
755
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (413)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Uk
Level 6 Contributor
148 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed November 20, 2013

The Shangri la Island hotel location is, in my estimation, the best in Hong Kong. Again the hotel is a first class experience. Service is excellent, attentive personal and fast. Food excellent with five first class restaurants. Rooms very comfortable with everything you could possibly need. Good pool. Would not dream of staying anywhere else.

Room Tip: Always try to stay in the Horizon Club. Best value for money and the opportunity of using the Club...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pringle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 18, 2013

Pumper service and start treatment. Hotel has an olympic size pool surrounded by highrise buildings. Located on Hong Kong Island close to new convention center any shopping center and ferry. Hotel has 5 world cuisine restaurants with 5 start food and service. Best hospitality you could only immegine. Must have breakfast at Petrus french or Caffe Two for any country taste.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank SlavaSlavina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 17, 2013

I usually stay at the Grand Hyatt Hong Kong, but due to renovations at that property and limited availability, I chose Island Shangr-La this time. I was pleasantly surprised at the impeccable personal attention and general quality of my stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Globetrotter900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BELGIQUE
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 17, 2013

Excellent service.Magnificent room with superb view.Cafe too was particularly appreciated.All persons of the staff were very kind and always available for helping us (addresses,flight confirmation ,...)



  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank montand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 13, 2013

Family vacation to Hong Kong for a long weekend and staying at the Island Shangri-La. Perfect experience from start to finish. Service levels really excellent with all staff so attentive and professional. All this and a location connected to the upmarket Pacific Plaza mall and adjacent to Hong Kong park. This is our second leisure visit to Hong Kong after a 10 year break. Can't understand why we have left it so long. Very sad to leave when you have been looked after so well. Would have stayed longer, but with 2 harbour view rooms, my bank manager would have had a heart attack.

Room Tip: If you can do so, get a harbour view room. Breath taking views day and (especially) night.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlunP99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 12, 2013

I took my Canadian friends to the Cafe 2 for lunch buffet last Tuesday. I have tried it before but at least couple years ago, didn't think the quality and service was that terrible or else I wouldn't bring my friends to there. The service wasn't professional enough if the hotel is rated as 5 stars. I asked for tea with lemons, came with a pot of tea with tea bag already in (without asking my choice of favor) and no lemons. I asked the waitress to switch and her attitude was: SO WHAT KIND OF TEA??? I got my choice with a new cup, fresh pot, lemons but no tea spoon. Could she not check everything was there before she serviced? I don't think I can ask much (again 5 stars hotel).
For the food, I arrived at 12:15 pm, the lunch was just opened for 15 minutes, some of their food was not hot enough, could be sitting there for a few hours. Tempura vegetables were the worst, cold, not crispy and chewy. BBQ suckling pig skins weren't not crispy and crunchy as I expected. Not much choices of sushi, and the desserts were terrible sweet (Sugar on sale)!!!!
I don't think I will go back to the restaurant since there are so many other choices in that area. If I'm willing to pay for this price, I'm pretty sure there must be some other restaurants that will provide better service with quality food.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank brandygirl838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISLHK, Director of Communications at Island Shangri-La Hong Kong, responded to this review, November 14, 2013
Dear brandygirl838,

Thank you for your review of our restaurant. I am disappointed to hear that you had a less than perfect dining experience with us. Would you please provide us with more details via email at bonnie.kwok@shangri-la.com so we may investigate internally and take necessary actions to improve. I look forward to hearing from you soon.

Thank you and best regards,
Bonnie Kwok
Director of Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Central
Mandarin Oriental, Hong Kong
Tsim Sha Tsui
Kowloon Shangri-La Hong Kong
Admiralty
The Upper House
The Upper House
#1 of 718 in Hong Kong
2,191 reviews
Show Prices
Show Prices
Show Prices
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#5 of 718 in Hong Kong
5,734 reviews
Tsim Sha Tsui
InterContinental Hong Kong
InterContinental Hong Kong
#11 of 718 in Hong Kong
3,906 reviews
West Kowloon
The Ritz-Carlton, Hong Kong
Show Prices
Show Prices
Show Prices

Been to Island Shangri-La Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Island Shangri-La Hong Kong

Property: Island Shangri-La Hong Kong
Address: Supreme Court Road, Hong Kong, China
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#14 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Shangri-La Hotels and Resorts, Travelocity, Hotels.com, Cheap Tickets, Agoda, TripOnline SA, Hotwire, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing