For years we have been Marriotts' properties extensively, BUT off late I must admit that the service of Shangri-La has surpassed our expectations again and again. Even though the Shangri-La properties in some cities are claimed to be for business purposes... I am amazed at their services for families too!!!
The pick up from airport was smooth and good.. and there after when we reached hotel at 2 AM I was very happy to see that they took us to room straight away so we could settle down quickly with our 5 yr old as they checked us in at the room... how very thoughtful and considerate!!! These little things make so much of a difference in service and you know that you made the right choice by picking up this property!
The rooms were very comfortable, clean and the skyline view was fabulous! Room service, staff restaurants everything was good... especially the breakfast spread was really good... though quite small?? (could get a little crowded).
We were a bit disappointed at the pool side restaurant though during dinner... We ordered thai food, but for coconut water, there was just one coconut available... and then in the end it was very casually told that they were out of Mango Sticky Rice as dessert... no alternative was offered... that was quite disappointing considering it is Shangri-La...
Besides that... we loved our stay there... My son after checking in at Disneyland hotel actually begged us to return to Shangri La...!!! he he... that speaks for itself!!
- Official Description (provided by the hotel):
- Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more less
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- Also Known As:
- Island Shangri La Hotel
- Hotel Island Shangri La
- Shangri La Hotel Hong Kong
- Island Shangri-La Hong Kong