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“excellent standards of service”

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Island Shangri-La Hong Kong
Ranked #13 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed April 26, 2013

Located in Queensway close to government administrative buildings and a luxury shopping mall, this five-star hotel offers luxury accommodation, very good food and impeccable service.
As the hotel was full I was upgraded to a suite, but I saw a colleague's standard room and it was almost as spacious and well-appointed. The beds are comfortable, tea and coffee making facilities available as well as free Evian water, Chinese sweets and fresh fruit and free Wifi.
The breakfast buffet is immense and caters to every taste, with cooking stations for eggs Western style, Chinese noodle soups, Chinese dumplings and Indian pancakes, and a huge array of pastries, fruit and fruit juices, yogurt, cold meats, cheeses, cereals, to choose from.
The decent-sized gym is open 24 hours and the open air swimming pool (both on the 8th floor) from 6 am to 10 pm.
From the pool boys to the receptionist to the bell boys and restaurant staff, I found everyone professional, attentive and eager to please.
I was there for business but will definitely return for pleasure even though I prefer the TST area of Hong Kong - it's only a short taxi ride away, and the Shangri-La is better than the hotel I usually stay at.

  • Stayed: April 2013, traveled on business
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Thank brancusirocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,129 - 1,135 of 2,114 reviews

Reviewed April 25, 2013

Will head back here. It's right up there as one of the best ... Kick off the shoes, enjoy, relax a little, sip a vino to some good late eve music, check out the local shops and harbour front, early morning walk, and soak it up. A nice way to wander into Hong Kong.

  • Stayed: January 2013, traveled on business
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Thank Tastytucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

This could be the best hotel we have ever stayed in!It is very well located and has an excellent gym, spa and swimming pool. From the moment we arrived we were looked after with grace and efficiency. No request was too small for the staff to deal with such as finding a shop that could replace a watch strap, telephoning to check it was open and giving us clear directions on how to find it. The bedroom was beautifully comfortable and the harbour view fantastic. The breakfast was immaculate and we much enjoyed the eating in the various restaurants. We would definitely stay in this hotel again.

  • Stayed: February 2013, traveled as a couple
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Thank anpatlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

I've always enjoyed staying at the Shangri-La in Hong Kong. Last stay was 8 years ago and this time, my experience there is equally pleasant. I enjoyed their comfortable bed, ample bathroom amenities, a wide selection of TV channels, expansive in-room dining menu, location, free wifi and complimentary fruit basket.

Room Tip: Ask for a room away from the elevators
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  • Stayed: April 2013, traveled as a couple
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Thank xksb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

Can't go wrong staying at the Island Shangri-La hotel in Hong Kong.
This hotel has the 5-star decadence (in a design which is traditionally old school luxury with lots of marble and trim, but yet didn't look 'old and dated') of a luxury stay. Stayed 5 nights - and was treated with excellent service through-out. The hotel is centrally located near the Admiralty MTR at Pacific Place and only a HKD20 (~US$2.50) taxi trip to more places which was perfect (Boy are taxi's cheap in HK!). As for a habour view room if possible, and try out the pool and gym which has all the necessary equipment to get a proper full body workout (and has towels, water and fresh fruit readily available which was fantastic). For meals, check out Cafe Too - which has a delicious buffet! The hotel is expensive, but it was a very enjoyable stay and would stay again if I had to pick a hotel on HK island.

Room Tip: Habour view and high floor
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  • Stayed: April 2013, traveled on business
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Thank YiliKR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

We had the pleasure of staying at the Island Shangri-La this mid-March. The service was excellent, and the rooms were clean and spacious. I was there with my husband and two young boys, so I was worried about convenience. The buffet in the hotel is amazing, and they were very considerate of my son's allergies. Moreover, this location is outstanding! We were near many great sights, shopping and restaurants. We would definitely stay here again.

  • Stayed: March 2013, traveled with family
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Thank Yumiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

I have stayed in this hotel since 2000, and have fond memories of it as we held our engagement party there. I recently returned after a 3-year absence, having been staying at hotels closer to my office. The hotel is very much the same, with classic decor and luxurious furnishings. Everything was in very good condition, and of course, spotless. Classic does not change, but I would suggest adding some modernity to keep in tune with the times. The Horizon Club lounge in particular was stiff, formal and uncomfortable. Contrast the club lounge in Ritz-Carlton Beijing which manages to be both formal and comfortable. So an excellent offering, which could use a little new pizzaz.

  • Stayed: March 2013, traveled on business
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Thank MMSCPSYH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Island Shangri-La Hong Kong

Address: Supreme Court Road, Hong Kong, China
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#11 Spa Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
Price Range: $339 - $660 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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