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“Farewell to a beautiful hotel”

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Island Shangri-La Hong Kong
Ranked #11 of 719 Hotels in Hong Kong
Certificate of Excellence
nyc,ny
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Farewell to a beautiful hotel”
Reviewed May 20, 2012

We finished our time in Hong Kong on Hong Kong Island at the Island Shangri-la. Without reservation, not only do I consider it the best hotel in Hong Kong, but service wise, among the best in the world. From the breakfast in Petrus (the Michelin starred restaurant) to the afternoon tea and cocktail hour in the Horizon Club lounge, everything is done first class. The Concierge team is fabulous, consummate professionals who know how to perform their trade at the highest level while all of the time making you feel utterly relaxed and catering to your every desire. Special thanks to Ms. Rosita Kwong and Ms. Jacqueline Chuk, the two Horizon Club Service Managers who are the best Concierge leaders I have ever encountered in my many years of worldwide travel. We will miss the pampering as we are off to Singapore.

Room Tip: Get an Horizon Club room!
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  • Stayed May 2012, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank rtlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,968 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (406)
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Andorra la Vella, Andorra
Level Contributor
662 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
Reviewed May 20, 2012

This is a great hotel, but this time I had a problem

The room I was allocated was poor. It was small and the window pains were fogged up.

I complained as I know the hotel well and this was not up to standard.

I complained it was 1.30 am and was found a much better room at no charge. It was dealt with efficiently and graciously which this chain do very very well

Other points are excellent toiletries

They do the laundry beautifully especially the wrapping

The sauna and gym are lovely as is the pool.

Rooms a big and very comfy beds

Maybe hotel showing it age slightly , but service is exceptional

Room Tip: If you don't like it for a good reason they will change it......ask
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  • Stayed May 2012, traveled on business
    • Value
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Helpful?
1 Thank barcaranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
371 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed May 17, 2012

This is an opulent hotel located near Hong Kong park. The building is impressive- as you enter the huge lobby area with its massive chandeliers you are hit with the smell of fragrances, cool air and the a great ambiance - which is buzzy yet relaxing at the same time . The rooms are located on floors 39-54 so they get great views, they are massive and well appointed, the service efficient and friendly, the gym large and well equipped.
Only points I would raise are that the pool is slightly uninspiring, I was not too impressed with the room service choice (perhaps bad choices) and I found it slightly off putting that when I rocked up at 6am after an epic flights from NYC asking if I could check in early the first thing I was told was that it would cost me an extra night. Given the fact that I spent 5 nights at this hotel they could have been slightly more gracious about it.

Room Tip: As close to the 50th floor as possible.
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  • Stayed May 2012, traveled on business
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Helpful?
4 Thank youngprofessionalUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stoxabc
Level Contributor
207 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed May 10, 2012

This is the place to stay for your first visit to Hong Kong. Love, love, love this hotel. Beautiful decor, unbelievable service; very high quality and upscale environment. So comfortable and so easy to stay here. Great location; can walk to many attractions etc.

  • Stayed May 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Havenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 10, 2012

Best choice for business travel in Hong Kong. Excellent pick-up/ transfer service, smooth check-in at room on arrival. Small but excellent rooms. Great restaurants. Friendly service.

  • Stayed January 2012, traveled on business
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Helpful?
1 Thank ECR1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, Michigan, United States
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 6, 2012

Island Shangri-La is located in Pacific Place complex - a great central location, surrounded by shops, restaurants, office buildings and has easy access to MTR.

Like other Shangri-La brand hotels, this one feels sumptuous and asian-style classy. The "Great Motherland of China" mural in the hotel atrium is stunning.

The room is comfortable and spacious enough, mine has great views of the lush mountains and cityscape. Really comfortable beds...though the overall style is a bit overwhelming for me. The bathroom has nice L'Occitane products.

The service here is great, people here are warm and authentic. Welcome chocolate treats, pot of tea and tropic fruits...yummy!

Lots of choices at breakfast buffet, a bit expensive though but it's Hong Kong and it's Shangri-La...

Overall it's really a great hotel, especially for those who has "a taste of luxury". For those who has more modern aesthetics however, I'd suggest The Upper House.

  • Stayed October 2011, traveled on business
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Helpful?
4 Thank Knapweed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico, Philippines
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 3, 2012

I must say this was a fantastic location, great service, impeccable food and sumptuous room. Could not fault anything in what is probably the best hotel i have ever stayed in. Nothing but nothing is too much trouble for the staff at this hotel.

Room Tip: I was lucky to be on the 141st floor with great views over the hills and mountains. Would highly rec...
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  • Stayed April 2012, traveled on business
    • Value
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Helpful?
1 Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Island Shangri-La Hong Kong

Property: Island Shangri-La Hong Kong
Address: Supreme Court Road, Hong Kong, China
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#11 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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