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“still good value; my room a bit faded, however”

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The Excelsior, Hong Kong
Ranked #73 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed August 16, 2013

As with other reviewers of this hotel, I too was a long term resident of HK and stayed here on our first look-see visit in the early 1990s and it remains a place of good memories, not least for the indoor tennis court that used to exist on the next door roof and was accessed via the hotel.

The major refurb of a few years back still looks ok and the cafe overlooking what is left of the yacht harbour is a good setting and offers a good breakfast buffet; lobby tends to be full of tour group/airline people hanging around, but always has a busy feel to it.

I returned on a recent business trip as my usual choice of the Conrad was full for one night. I may have had an un-refurbished room - and it was a side harbour view - but it felt like it had seen better days, with some signs of wear and tear on walls and near the windows; carpet was also not that clean.

This may well have been a one off and for a one night stay I did not refer it to management and would still recommend the Excelsior for a value-with-quality option on the island. Generally always taxis available outside and the MTR is a short walk away, as are all the Causeway Bay shops and restaurants etc (including, still, HMV). Starbucks opposite provides a coffee/breakfast option.

Room Tip: go for the harbour view if you can; the side harbour views are not that great
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  • Stayed: May 2013, traveled on business
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Thank doorstomanual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 11, 2013

Being former Hong Kong residents my wife and I were familiar with the Excelsior, being regulars over the years in the Dickens Bar and the Yee Tung Heen Cantonese Restaurant, both deservedly popular with locals. However, a four day stay in 2009 turned us off the hotel as the staff were rude on check-in and we were given a small room (1117) on the side with no view.

As it was essential we be in the centre of things in Causeway Bay during our most recent visit to Hong Kong we decided to give the Excelsior a second chance - and we are so glad we did. We stayed two nights (Room 1709) and returned after visiting Shanghai for a further eight nights (Room 1928). On both occasions we were checked-in by Ms Yo-Yo and she was as friendly and helpful as the 2009 receptionist had been rude. We were upgraded and both rooms were large with harbour views.

I am giving the Excelsior the top overall rating of 'Excellent' for our stay was one of the best in any hotel in recent years. Even the room cleaning lady left my toiletries in the bathroom in the position where I wanted them to be not where she or her supervisor all guests had to place them. A small point but small points like this can make the difference.

Two small points on the negative side. Thick duvets on hotel beds in hot/humid climates encourage guests to turn the air-conditioning down low. Wash basins with metal plugs that do not hold water long enough to even wash ones face mean constant refilling of the basin. Multiply the heavy electricity and water usage by 884 rooms and it can be seen the Excelsior is not doing itself or the environment any favours!

The two minor negative points above aside the Excelsior is a great hotel, one we will be staying in on future visits to Hong Kong. It is with good reason I entitle this review 'Excellent Excelsior'.

  • Stayed: July 2013, traveled with friends
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1  Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

Stayed a week, just my wife and I and we had a great stay. Service was excellent. We stayed in the executive area and it is worth the extra. Marvellous view from our room as we had a harbour room view. The executive room is excellent and the staff so good and helpful. Location for the hotel is great and my wife loved the local shops. We have stayed here before some time ago and have to say the service has improved so much. Rooms are not huge but they are good. Visit the Dickens bar as it is a great place to eat and they have a couple of guys sing on some nights and they are very entertaining.
Will definitely stay again.

Room Tip: Pay the extra and stay in the executive area and ask for an ocean view room. High up.
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  • Stayed: July 2013, traveled as a couple
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1  Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

Stayed here with my sister and had an amazing time, Totts bar at the top has awesome views and the location is superb, excellent for all transport links and hotel staff all very friendly helpful and knowledgeable.

The local shops are great, I would defiantly return.

Room Tip: The higher the better for the views
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  • Stayed: August 2013, traveled with friends
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1  Thank S7KLUSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

Having stayed 5 nights i can say this was money well spent. We had a harbour view room on the 25th floor and the views were fantastic. The location could not have been better with the MTR only a couple of minutes away.
The staff were friendly,attentive and very professional in every way and nothing was too much trouble.

Before hitting the town have a drink in the dickens bar with it's extensive selection of drinks and decent bar food is also available.
We will not consider any other hotel when returning as real value for money.

  • Stayed: July 2013, traveled as a couple
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1  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013

This hotel was recommended to me by an old friend who has lived in HK for a few years and I wasn't disappointed in the least. Clean, very friendly, free Wi-Fi in the room and out and a really good breakfast buffet that sets you up for the day. Rooms were not huge but well appointed and the bed very comfortable. Unfortunately, it rained cats and dogs most of the time we were there, but the concierge staff always had umbrellas for us to borrow. I wouldn't hesitate to stay here again.

  • Stayed: July 2013, traveled on business
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1  Thank 15MW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

Stayed here twice within a year, both for two days. The reason I came back is primarily for its lower rate, compared to other good hotels in the vicinity. Location wise it's very convenient, with lots of shops at the back. Overall quite good, value for money considering Hong Kong isn't cheap.

Downsides: MTR station is a bit of a walk, wi-fi isn't free

  • Stayed: June 2013, traveled on business
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1  Thank NeedSleep2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Excelsior, Hong Kong

Address: 281 Gloucester Road, Causeway Bay, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#23 Spa Hotel in Hong Kong
#42 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#66 Luxury Hotel in Hong Kong
Price Range: $187 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Excelsior, Hong Kong 5*
Number of rooms: 869
Official Description (provided by the hotel):
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more   less 
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

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