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“Perfect location”

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The Excelsior, Hong Kong
Ranked #81 of 719 Hotels in Hong Kong
Certificate of Excellence
Longton, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfect location”
Reviewed March 15, 2013

Stayed for 4 nights March 2013. First impression of the Hotel dissapointing, very tired and in need of refurbishment. However the hotel staff in reception, concierge, and restaurant were fantastic, very polite and helpful, the concierge extremely helpful and informative.
We booked a deluxe harbour view room, the view was rather industrial, however beyond that the the skyline was very pretty. The room was very tired, but clean and functional.
Breakfast was very good offering the usual selection for all nationalities; the staff very accomodating and helpful.
We ate in Dickens bar the food was delicious, good portion sizes and good value for money, the staff very welcoming and efficient.
The location of the hotel was perfect for getting about, very near the MTR and brilliant for shopping. Our stay was brief but we managed to do so much and see a lot of Hong Kong.
Places to see - Peak, Stanley and the market, the ladies market at Kowloon, and the starlight ferry at night is very beautiful.The avenue of stars nice walk, but not very interesting as we didn't know many of them.
All in all a very enjoyable holiday.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joelAlKhobar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (424)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 15, 2013

This is a well located hotel, close to the shops and bars of vibrant Causeway Bay. The rooms are small, but that's typical for HK. The bathroom is tiny! Service is first class on reception. There's also a top floor cocktail bar, which is really nice, has amazing views and offers reasonable value for money too. There is a small spa, with sauna, steam and gym, but no pool, sadly. The only drawback to the hotel is the lack of free wifi and the exorbitant charges for it. Otherwise, top marks for a really nice hotel with top class comfort and service.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidfk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sittingbourne, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

the first night was very noisy we asked to be moved. The vew of the harbour was spectacular light show was o.k vew of the mid day gun was good.room was clean,the morning paper was always on time staff very helpful we found the dickens bar at the bace of the hotel perfect for all are dining needs all meals were a good size. YES all good we will be going back

Room Tip: higher floors have less noise
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weloveholidays18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
135 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed March 13, 2013 via mobile

It's a bit dated but overall very clean & well maintained. Room is big for HK downtown standard. And very comfortable beds!!! The location is hard to beat if you are a shopaholic. MTR is 3mins away & lots of taxi available. I got it at corporate rate so it's really good value for money.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miaw G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, UK.
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 10, 2013

Stayed at the Excelsior for 6 nights in February 2013. The hotel is ideally located a few hundred metres from Causeway Bay MTR and is also within walking distance (20 mins) of the Wan Chai bars, etc.

The rooms are fairly generic in nature but comfortable and unlike some other hotel chains, you can actually use the min-bar to keep some of your own stuff cool.

Dickens bar in the basement is a great place to kick off an evening and the food is reasonably priced.

Couple of downsides for me:

breakfast is pricey - best part of 200 HKD (20-odd quid). An alternative is Starbucks which is opposite the side entrance to the hotel. This is much better value and one I used most days.

The WiFi is also quite expensive and again, I wasn't tempted.

Overall though, I enjoyed my stay here and would definitely return.

Room Tip: Get a harbour view if you can.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T0nyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 10, 2013

We stayed four nights in February. It was our first trip to HK and the beginning of a longer trip throughout various places in Asia; as such we wanted a reasonably priced, yet comfortable, option for HK. The Excelsior presented good value, and Causeway Bay is convenient for various transport links to central, Wan Chai ferry. It's a big hotel and the lobby feels crowded. The rooms are somewhat dated but perfectly clean. We struggled with jet lag the first couple of nights and the staff were very helpful, providing a cot and then helping us to change room to a twin without too much fuss. The breakfast buffet was good - we had no complaints - and the bar on the top floor was nice way to begin the evening; the cocktails and wine were nice, though we didn't eat there. The gym was perfectly fine - spacious.

The only complaint we had was noise from the loading area when we had a room on the side of the hotel near the mall - a constant beeping from reversing laundry and other delivery trucks. Wasn't a major issue and when we provided feedback we got a message from the GM that it would be looking in to. Overall a decent hotel, good team and good value (especially for HK!).

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
Reviewed March 9, 2013

We stayed at the Excelsior for 3 nights in a club room. The room was not large but perfectly adequate. The fittings are nearly ready for an upgrade but both bedroom and bathroom were very clean. Everything worked and the shower over the bath was powerful with plenty of hot water. The staff were very friendly, particularly in the club lounge. If you stay here I strongly advise booking a club room. The club lounge is a haven of peace and quiet. The breakfasts and evening canapes and free drinks until 8.30pm are great. It is close to the MTR which will get you most places. Make sure you buy (rent) an Octopus card for travel on MTR, ferries and buses. It is so convenient and cheap!

Room Tip: Book a club room
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tennisaddict_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Excelsior, Hong Kong

Property: The Excelsior, Hong Kong
Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#22 Spa Hotel in Hong Kong
#43 Family Hotel in Hong Kong
#53 Business Hotel in Hong Kong
#61 Romantic Hotel in Hong Kong
#72 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Excelsior, Hong Kong 5*
Number of rooms: 884
Official Description (provided by the hotel):
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more   less 
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

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