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“Great location and very comfortable.”

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The Excelsior, Hong Kong
Ranked #75 of 718 Hotels in Hong Kong
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location and very comfortable.”
Reviewed October 6, 2012

I stayed here for a week, in one of the modern rooms.

Very good location, with comfortable rooms.

I especially liked the fact that there was a window showing the bathroom area, from the bed. Don't ask why!

Not the cheapest, being Hong Kong, but I got a good deal as we knew the General Manager.

Room Tip: Make sure you get a modern room, not one of the older ones.
See more room tips
  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoverofLuxury7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,465 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (437)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Melbourne
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 5, 2012

Very good location for Causeway Bay shopping and eating. Next door to MRT station, bus stops, tram stops, etc. Try not to go during chinese new year or golden week celebrations to avoid the incredible crowd!!
Near tunnel crossing hence easy to get to and from airport. Cab fare about HK$300 per trip. Hotel bus charges HK$150 per pax per trip.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DownunderMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 30, 2012 via mobile

This was a fantastic place to stay for a few days. It was an excellent base from which to travel around Hong Kong, as it is very close to the MTR. My room was very comfortable and always kept clean by the attentive housekeeping staff. The gym was an important consideration for staying a this hotel. It is open 24 hours and has very new equipment. The buffet breakfast and food was generally very good with lots of variety from all different cuisines. It was quite expensive, but I quickly learned that was the case with many of the restaurants and hotels in the city. Overall, I was impressed by the service of the staff, who always went out of their way to help me with any query, from printing out directions for the city to providing wrapping paper. They even waved me off as I left. Good job Excelsior and I will definitely come back again.

Stayed September 2012, traveled on business
Helpful?
Thank Pjr57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 30, 2012

I just returned from my 3 days stay at The Excelsior Hotel, Causeway Bay in Hong Kong.
The rooms were good ( ask for the harbour view but note that you dont get to see the entire harbor as there is construction going on just in front of the hotel). My bookings did not come with breakfast but nevertheless, there are many restaurants and eateries ( try the noodle shops tucked in between shops!!) around this hotel. There is also Sogo store just next door and Times Square a stone throw away and Starbuck is just adjacent to the hotel ( breakfast!).

The service is good. The staff are friendly and the amenities are sufficient.

If you are on a business trip and you are required to travel to Central area in HK , then this would not be your ideal hotel for these reasons. The Excelsior is at Causeway Bay, which may not be far when you get a glimpse at the street directory to go to Central but you might waste precious time stuck in cabs. That is if you manage to get a cab in HK! My colleague and I realized that!

If you are here for holiday, then by all means this hotel is for you and its value for $$$. But if you want peace and quiet, this is not the location because day and night, you will see and feel the human traffic all around this hotel.

There is also a shuttle bus that takes you from the airport to the HK Airport Express station direct, for free! and the doormen are just excellent...

Room Tip: ask for the harbour view and dont get rooms near the lifts. Unless you like the sound of them going...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stargate_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2012

Stayed at The Excelsior for recent work trip. The hotel and rooms were nothing to shout about, but the service staff were very polite and did go the distance to make you feel welcome. Overall a good business choice, convenient in the heart of Causeway Bay.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JolynHoHoHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanbornville, New Hampshire
Level 6 Contributor
365 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed September 29, 2012

We stayed at the Excelsior for only one night. The hotel was just beautiful! Great lobby, very convenient location -- close to the metro, near good shopping and restaurants. The room was comfortable, though a tad on the small side -- but not bad for Hong Kong. We had a bit of a view of Victoria harbor. The internet setup was perfect -- good access and speed. The usual amenities (shampoo, conditioner, etc) were a step above the usual. All in all, we liked it!

We had been to a concert, so came back to the hotel rather late -- but hungry. We meandered around the area and found a number of street vendors and a lively night life that further enhanced the night. We had fun!

Only negative: the concierge staff was a bit flustered and totally over run at one point when 2 tour buses arrived and a surge of people exploded into the lobby with all their bags. The concierge staff just held open all the doors to enable as many of the arrivals to enter as possible. There was no level of direction and crowd/luggage management. As a result, this just created an increasing and unsafe log jamb of people and bags. We were trying to leave to go to our concert and were unable to get out the door for a good 10 minutes. We were not the only guests stuck in the maelstrom -- there were a number of us trying to leave the building, but it was just not possible, And while waiting, we were banged by luggage and pushed around by the growing crowd of milling people draging their bags and trying to checkin, find friends, etc. It was terrible and I got a healthy bruise on one leg. (arrggg) Instead, the concierge staff should have isolated one of the doors to enable people to safely leave the building and release some of the pressure inside the lobby. They should have also taken control of the bags being dragged around by the new guests. Maybe set up a drop ff area or something -- and mange the flow more proactively.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kmcoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 29, 2012

I was travelling to hong kong regrading some office work and i stayed in this hotel. the rooms were excellent and also the food was good. it took a lot of time for the checking in as there were many people awaiting, but overall i liked my stay and would once again like to stay there whenever i will go to hong kong again.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dev s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Excelsior, Hong Kong

Property: The Excelsior, Hong Kong
Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#22 Spa Hotel in Hong Kong
#43 Family Hotel in Hong Kong
#53 Business Hotel in Hong Kong
#61 Romantic Hotel in Hong Kong
#69 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Excelsior, Hong Kong 5*
Number of rooms: 884
Official Description (provided by the hotel):
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more   less 
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

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