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“Just the best service you are likely to get anywhere”

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Mandarin Oriental, Hong Kong
Ranked #6 of 718 Hotels in Hong Kong
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Just the best service you are likely to get anywhere”
5 of 5 bubbles Reviewed March 17, 2014

I stay here every 3 or 4 months on business. The service is exceptional and you really feel welcome from the second you arrive. If you have the meet and greet at the airport you can be off the plane and out of the airport and in the hotel car within 10 mins (my record is 6 minutes). Brilliant! great choice of restaurants and all are good. Never had a bad word to say about the place....a joy to return to. and relaxing environment after a busy day.

Room Tip: a bay room is worth having great view
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adrian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,656 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
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Switzerland
Level Contributor
153 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

the MO Hongkong is one of the best Hotels in the world but also a place you always love to return.
I feel very comfortable there - almost like at home.
The restaurants are very good - excellent. Also the wellness/massages are great! Pierre is of the best restaurants I have ever been too - very creative !
beautiful view - great rooms - excellent service. Very friendly and very professional staff.
I love to go there and look forward to my next stay.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat1970512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
62 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

Just stayed at the Hotel with my 3 kids, and the Mandarin Oriental continues to live up to its reputation for service excellence. The hotel did not just look after me, but it looked after 3 kids as well.

With a welcome pack for 3 kids, my kids were kept busy with their Craft kit. The toilets were equipped with mini bathrobes and slippers, which made the hotel a BIG hit with the kids.

Service wise, my wife left behind her jacket, and they looked into the details of helping her retrieve her jacket, even after we checked out. We felt most reassured with Mandarin's service during our stay in Hong Kong.

Located in the central part of Hong Kong, means that the MTR (subway) station is just downstairs. This gave us easy access to all parts of the city via train. With 10 restaurants and Michelin Stars within its hotel to boast about, the Mandarin Oriental has more than enough F&B establishments to satisfy every customer. Definitely looking forward to staying here again

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EdUnloaded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

First time at this hotel and it did not disappoint. Friendly and efficient front of house staff and room kitted out with everything you could need. Food and beverage offering of a high quality though booking in advance recommended for the restaurants on a Friday/Saturday night at least. Only a short stay so didn't use all the facilities but wouldn't hesitate in returning for another stay.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 14, 2014

This really has to be one of THE great hotels of the world. It's as if time has stood still where the focus is on exceptional service and attention to detail, rather than a quick buck. Don't get me wrong, your paying for the priverlage, but it's an escape from the norm.

A hub for passing people traffic, even if your not staying, pop into the Captains Bar for a pre dinner drink. It's quite an experience.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akaroa, New Zealand
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

We first stayed at the Mandarin in 2005, and have not stayed in any other hotel when visiting Hong Kong. We found the quality of service, efficiency and attentiveness of the staff, the excellent location of the hotel, as well as the quality of the hotel's restaurants to be unparalleled.

Our stays have always been extremely positive experiences that have made staying at the Mandarin a pleasure. Would highly recommend it to anyone visiting Hong Kong.

Room Tip: Over the years we have stayed in a number of different rooms and have found them all to be very quie...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
169 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed March 12, 2014 via mobile

This is one of the beat hotels in the world bar none. As a frequent guest it always an exceptional experience. Resturant's are always great and a beer in the Captain's Bar is a great way to finish the day. Do yourself a favor and stay here next visit to HK.

Stayed March 2014, traveled on business
Helpful?
2 Thank Macdariens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Hong Kong

Property: Mandarin Oriental, Hong Kong
Address: No.5 Connaught Road, Central, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hong Kong
#5 Romantic Hotel in Hong Kong
#6 Luxury Hotel in Hong Kong
#7 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Hong Kong 5*
Number of rooms: 501
Official Description (provided by the hotel):
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for over 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more   less 
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Also Known As:
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental

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