I guess maybe I am the Grinch of this group, but I have seen the MO (not the Landmark) deteriorate in service quality over the past several years. A couple of years ago, this hotel was the gold standard for service in Hong Kong, now I am sorry to say that it wouldn't even crack the top ten.
It is just the classic case of the hotel resting on its past glory and not really being consistent or not really caring since it has the Mandarin name behind it. Maybe I got the C-team during my stay, but everything was just mediocre. Not worth the money I spent here and just plain sad- as I think that the restaurant service is great. It is just the front desk service that sort of makes you feel that you are at a two- or three-star as opposed to a five-star.
In terms of rooms, etc., first rate- but that is what I am paying for, so can't say that I was overly impressed.
- Official Description (provided by the hotel):
- The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for over 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more less
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- Also Known As:
- Mandarin Oriental, Hong Kong Hotel Hong Kong
- Mandarin Hong Kong
- Hong Kong Mandarin Oriental