Very nice hotel with spacious rooms. Best of all is the executive lounge, if you have access. Not only is the food good, but you can save a lot on the cost of meals during your stay. Breakfast is good and evening hors d'oeuvres are numerous and tasty. I recommend the hotel and the lounge.
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I stayed for a week in a corner harbor view room. It was small but very nice views, comfortable bed and free water, fruit, coffee and tea. We had use of the executive lounge which did make our trip enjoyable. The staff in the lounge is excellent as far as directions, maps and recommendations. I thought the food was much more plentiful than many lounges we've used before and was very good. The breakfast had both Asian and Western selections, happy hour was plentiful, wine, liquors and food and lovely desserts. We enjoyed all of the restaurants in the hotel and had fun at the wine bar with live music at night. The location was good within walking distance to some shopping and sight seeing and we purchased the octopus pass. Overall would have given 5 stars but there were a few cosmetic issues with the room that needed attention but overall very much enjoyed this hotel.
Everything was wonderful upon our arrival. Amazing attention towards minimum detail. We checked in at 8am thinking we would have to wait till normal check in time which is at 3pm. They shuffled as quickly to an amazing 22nd floor with a beautiful view of Hong Kong and did the check in while in the room. Best service ever during our 5 night stay. The only things that bothered me a little are the weird frangrance they use in the lobby, the feather down pillows and duvet since I am allergic, but I asked for other pillows and were inmediately changed.
I am a gold card holder with Marriott and therefore access to the lounges. The two days I stayed at this hotel I used the lounge for breakfast both days. Generally these lounges are an oasis of calm but here that was not the story.
The lounge was full kids. Now I have no issue with kids, I was one once but not when they behave like this
We had toddlers screaming , babies crying. Now there isn't much you can do about it . But letting your kids finger the food and them put it back? Taking the third bagel off a stack and shoving the other two back with hands that were covered in yoghurt mmmmm.
I pointed it out to the waitress and asked her to remove them.....she did not. The bagels of course!
Eating toast and cheese off the keyboards in the
What really made it worse was there was an upstairs which could of been adults only but no, to get up there you had to fight the human slalom of toddlers
Apart from that a good location in the middle of the mall at pacific place
But I'm back staying at the shangri la in future.
I recently stayed at the JW Marriott after a break of a year or two. Whilst the location and service were still good the room, and the general decor, are starting to look a lttle tired, nothing drastic, but relative to the other hotels in this category definitely on the dowdy side. I suspect that for similar money there are better options around.
Awesome views from executive floors (31). Was upgraded to Exec corner room with replenishing fruit bowl. Auto curtains/blackout curtains controlled from bed. Access to Executive Lounge. Everything has awesome views of the harbor. Service is okay. Two week stay, had laundry done three times, first two times requested hangers, third time forgot and they brought FOLDED, like I'm gonna iron those things. Everything else is what you would expect for $600 per night.
