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“First class hotel, terrific service” 5 of 5 bubbles
Review of JW Marriott Hotel Hong Kong

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JW Marriott Hotel Hong Kong
Ranked #24 of 713 Hotels in Hong Kong
Certificate of Excellence
North Attleboro, Massachusetts
Level Contributor
260 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“First class hotel, terrific service”
5 of 5 bubbles Reviewed November 11, 2011

Stayed here on business for several days at the beginning of November 2011. Upon arrival, staff is very attentive to ensuring check in is fast and efficient. Bags are whisked up to your room right after you finish checking in. Hotel has a very good fitness room as well as a really nice outdoor pool and hot tub. Staff at the pool provide towels as well as water to guests, which is a nice touch. Ate at the JW Cafe which was pretty good and decently priced for a hotel restaurant. As a Gold Marriott Member, I used the Executive Lounge quite a bit. They had great choices of food for breakfast and offered a number of nice appetizers at dinner hour. The view from the Executive Club is fantastic. I really enjoy staying at this hotel for the fabulous service and excellent location.

Room Tip: Ask for a Harbor View room!
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  • Stayed November 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HawaiiNut02760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,026 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (394)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Reading, Pennsylvania
Level Contributor
208 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed November 11, 2011

Spent a week on business in HK. Great staff and the concierge was really helpful booking everything for us. The Pacific Place Mall is right under the hotel! How convenient is that! There are some good restaurants around, the breakfast buffet is really nice. Higher rooms have an awesome view - all rooms have 2 walls completely made out of glass from floor to ceiling, although are pretty small - but i guess this is how HK is...not a lot of space available. Really enjoyed my stay!

Room Tip: Higher floors have a great view!
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  • Stayed April 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roxana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed November 10, 2011

been here since sunday.easy access to admiralty mtr via pacific place shopping (an upmarket mall with the top brands).

the executive lounge service is professional and well provided for.

health centre is well equipped and kept to the highest standards.

Bad:
the pool is tiny, the food at the fish bar is not spectacular and overpriced.

the staff are bent on closing exactly at 2230h and the pool locked off by 2300h. probably paid by the minute or have families to dash back to.

wine is served in ridiculous looking plastic tumbles if you sit outdoors.

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank weechuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis, mn
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 9, 2011

Stayed for 3 nights at hotel, stayed on 34th floor, executive level, nice room, two walls of glass windows, amazing views. Executive floors breakfast and afternoon bar/snacks were great. Attached to very high end mall, if you need a place to eat, the mall has grocery store on lower level that has everything, I think called Great Eat/Hall. Lots of market shopping and restaurants only a few blocks straight east from the hotel. Would stay here again!

  • Stayed October 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 822mn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 9, 2011

We stayed here for two weeks and only once in this whole time (I spent a lot of time in the hotel) was there even a slight thing to complain about. It was, in fact, so small that its not even worth mentioning. As good as any 5 star Asian hotel I've ever stayed in, if not better.

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank inabinabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Level Contributor
115 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed November 9, 2011

This is my 3rd time at this Hotel as , always Marriott does a great job and is very efficient and confortable... Club Level is very helpfull

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 7, 2011

What a hotel !
All polished and shiny... clean, cool and fresh smelling - all important factors in Hong Kong.

We stayed for 2 nights at the JWM in interconnecting rooms, which they ensured were available for us, given that we were travelling with children and seniors.

Booked the hotel in the name of my father in law, who is a senior citizen, and the Marriott allows you to book 2 rooms in the name of a senior citizen. This, I thought was very considerate and also very fair.

The mall - Pacific Place - was great, but is mostly high end international shopping. So if you want the Hong Kong market stores, this is certainly not the place. There is a really good cafe in the basement, next to the supermarket that serves breakfast all day too.

The rooms are large, clean, great beds, and decent view. Overall ambiance is that of a good 5 star luxury hotel.

Enjoyed the live music in the lobby bar one evening.

The concierge was helpful with the city tour reservations, as well as our reservations at restaurants on both evenings. We got a chance to see the Halloween celebrations up close on that Saturday as a result of his reccommendation.

The best part of the stay was the fantastic breakfast..... varied - from dim sum to waffles and 6 types of fresh fruits. All very fresh.

Well located, and just 10 mins taxi ride from most places.

Overall a great stay - lives upto the JWM tag. Slightly expensive compared to other hotels, but this is Hong Kong !

Room Tip: Try choosing a room facing the harbour. City view or partial harbour view is not that great :( Als...
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  • Stayed October 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sss1970t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Hong Kong

Property: JW Marriott Hotel Hong Kong
Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Hong Kong
#18 Business Hotel in Hong Kong
#24 Luxury Hotel in Hong Kong
#32 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Hotel Hong Kong 5*
Number of rooms: 602
Official Description (provided by the hotel):
Hong Kong is a cultural centre renowned for its entertainment, shopping and cuisine. When looking for an exquisite Hong Kong hotel, the JW Marriott Hotel Hong Kong offers an ideal location set atop the world-famous Pacific Place. The guestrooms boast breathtaking views, contemporary furnishings, luxurious bedding, 42" flat-panel TV and include free internet in all guestrooms. Relax with a dip in the outdoor pool. Stay fit at our 24-hour health club. Enjoy dining at one of our eight award-winning restaurants. We offer the finest event facilities to suit a variety of occasions and functions of varying sizes. Our ballroom, the largest on Hong Kong Island can accommodate up to 1,100 guests for receptions. Discover the many rewarding experiences JW Marriott Hotel Hong Kong can offer to complete a memorable stay, whether for business or leisure. ... more   less 
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Also Known As:
Jw Marriott Hong Kong
Marriott Hong Kong
Hong Kong Marriott
JW Marriott Hotel Hong Kong

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