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“Convenient Location”

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Novotel Century Hong Kong
Ranked #114 of 721 Hotels in Hong Kong
Reviewed January 3, 2014

No fuss check in even though we were having two separate rooms with 3 different bookings and vouchers! Have to say that the front desk staff are truly efficient.
No bellboys in sight to help with our hefty luggages though, so we have to DIY alot here, which is really ok since this is a spic and span business/family oriented budget hotel but with the Accor cleanliness and efficiency.
Rooms are generally well cleaned and tidy. Comfortable enough for a family of 3 in a Superior room. Not much can be said for the TV programs, The TV reception is rather grainy and has limited channels, but who stays in the room all day when the hotel is conveniently located to the main road where you can board the quintessential electric trams for HK2.30, or walk to the ferry terminal behind to take the famed Star Ferry to Kowloon side.
No free wi fi in room, which differs from some other Novotel hotels as in Thailand, but you can get free wifi in lobby, though you may be standing up most of the time as the tiny lobby does ot have much seats or space to loitter around.
It is also within walking distance to Causeway Bay, though the walk on each streets alone will make you think you have puffed a pack of cigarettes, as second hand smoke assails you from everywhere.
The airport express stops right outside the hotel for easy transportation to the Train station. Thoughtful

  • Stayed: December 2013, traveled with family
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Thank Taipei921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,211 - 1,217 of 3,039 reviews

Reviewed January 3, 2014

This is the place to stay in Hong Kong - great location to nearby restaurants, public transportation and ferry rides. We appreciated the warm hospitality of staff at check-in and ease of check-out. Recommend booking a room on one of the premier/executive floors which allows free Wifi access and entry to the premier lounge where you will be warmly received by a professional, friendly staff-- a special thanks to Stephanie and Clement for their extra special care and attention. In the lounge, we could also relax during a complimentary light buffet/cocktails in early evening after a day of sight-seeing and take breakfast in an intimate atmosphere with an early morning, panoramic view of the city.

  • Stayed: December 2013, traveled as a couple
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1  Thank Erma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

Room is good sized in Hong Kong, but decor is unlike other Novotels in the world: it's very bare and feels more like the Ibis chain. Location near Wan Chai MTR station, amid many stores that sell bathroom fittings, floor tiles, and renovation materials (it feels industrial here). You need to walk 15 minutes to Wan Chai market where it is more atmospheric and buzzing. There are a few Chiu Chow restaurants here worth trying, a Fusion supermarket that specializes in international food products, and some restaurants that serve congee and noodles (which are everywhere in HK, but the point is that you dont need to pay breakfast prices at Novotel). Staff who handled my check-in was a slow wit. He told me non-smoking rooms were unavailable at that time, and asked me to wait. I gave him my number so that he could inform me if the room was available. Nope, he did not call and the room was ready within half hour. Newspapers in the lobby disappear quickly everyday (one copy only).

  • Stayed: January 2014, traveled with friends
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Thank Hilltriber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this reviewResponded January 7, 2014

Dear Valued Guest,

Thank you very much for sharing your comments on Tripadvisor.

We are sorry to learn about your dissatisfaction with respect to the check-in process. Our Front Office Manager has taken note of your comment and the Front Desk team has been briefed on the attentiveness and diplomacy during interaction with guests. Your comment has been shared among the frontline team as a good practical sample to learn from the lesson.

Moreover, our hotel is one of the participants for supporting environment friendliness. Other than the traditional newspapers, complimentary electronic newspapers are available through an application - Press Reader for our hotel guests to download with their favorite newspapers online.

Once again, thank you for your precious comments and we are looking forward to seeing you in the sooner future.


Best Regards,
Vanessa HO
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Weng Y
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this reviewResponded January 5, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 31, 2013

We found this hotel to be in a great location, close to trams, MRT and ferry pier. The additional cost for a room on the premier floors was worth it. This provided access to the premier lounge for breakfast, afternoon tea, cocktails, and free Wifi. The staff were very helpful, in particular Stephanie and Vannessa.

Stayed: December 2013, traveled as a couple
Thank PatJoGong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this reviewResponded January 1, 2014

Dear Valued Guest,

Thank you so much for taking the time to write those wonderful comments on your recent holidays.

All your comments and words of encouragement will inspire us to continue our effort for service excellence.

My team and I look forward to welcoming you back very soon!

Best Regards
Vanessa HO
Guest Relations Manager

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Reviewed December 30, 2013

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank EDDIE254
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this reviewResponded January 1, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 29, 2013

I like the location of the hotel but since this review encompasses the hotel itself, I'd have to say, amongst all the novotel in HK, the stay here is far from the rest.

First off, the lobby was small, with load full of people with luggages and winter clothes, the lobby looked like it couldn't contain anymore people after a good 30 people were in there.

The room we were given had a panasonic tv of very bad colour. I'd always thought I was watching a black and white drama, only to see a speck of colour in between, and do note, this is after they rectified the tv problem.

Room size was small-- 2 Asian women can't walk together side by side, go figure.

Shower and tap.... had no water pressure at all. It was leaking, not raining shower.

If your geographical location is so good, why don't you tap on your strategic location to make it an enjoyable stay for your patrons?

  • Stayed: December 2013, traveled with family
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Thank Felicia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this reviewResponded January 4, 2014

Dear Valued Guest,

Thank you for your valuable comments on your recent stay at our hotel.


Concerning your comments on size of hotel lobby and guest room issue are well noted


Regarding the TV problem, It has been acknowledged and refers to our Engineer Department immediately to follow up. Moreover we brief to staffs to be more attentive.


Following our environment protection guidance, we have implemented a range of water savings procedure including installation of water flow regulator.

Once again please accept my apology for the inconvenience and perhaps we shall see you in the near future.


Best Regards
Vanessa HO
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Century Hong Kong

Address: No.238 Jaffe Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#80 Romantic Hotel in Hong Kong
#82 Business Hotel in Hong Kong
#89 Family Hotel in Hong Kong
#97 Luxury Hotel in Hong Kong
Price Range: $112 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Century Hong Kong 4*
Number of rooms: 510
Official Description (provided by the hotel):
Novotel Century Hong Kong hotel is located in the Heart of the bustling Wanchai district- ideal for both Business trips and vacations- just a 8 min walk from Hong Kong Convention and Exhibition Center; subway station (MTR); Wan Chai Star Ferry and a 10 min walk to Causeway Bay key shopping areas.Renovated in 2010, the hotel offers 510 elegant rooms and modern facilities including- 2 restaurants, bar, gym, swimming pool, spa, meeting facilities and executive lounge.Wi-Fi is available in the rooms and complimentary in the lobby, all restaurants and the executive lounge. ... more   less 
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Also Known As:
Novotel Century Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong
Hong Kong Novotel

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