It was NOT my first time at this Hotel...and the location is Good for my Business Appoitnments...Unfortunately, the "attitude" of the Staff (one in particular...NOT everbody...) was TERRIBLE...!!! While waiting for a one of My customer to pick me up at the Hall of the Hotel in the afternoon, I was using MY iPad and "taking advantage" of teh Hall Free Wifi..., I was approached by a Lady whom was sititing at the Customer Service Desk whom QUITE ABRUPTLY asked me:"when is your appointment...??? It is a LONG time You are sitting here...". At first, I replied that I was waiting for a Customer of mine and THEN, after realizing of such an UNPOLITE "approach"...I went to the Reception to ask for an explanation HOW COME a Paying Customer would be asked such a "stupid/unpolite" question WITHOUT even been asked, by the Lady, IF I was a Staying Customer of the Hotel or a GENERAL walk in visitor "taking advantage" of the FREE Wifi...NO General Manager "on duty" (it was mid afternoon time NOT 3 o'clock in the morning....) and NOBODy attended my "VIBRANT" request from an explanation etc. etc.

Overall I had a good stay at this hotel. It was close to the HKTDC, and in a walking distance to all the main points. The room was comfortable and had a great view. The gym was small but good and the sauna was excellent.

Only complain I have is about a lady at the front desk. When I called about a package that had to come to my room, I couldn't understand what she was saying since she talked too fast, and her accent didn't make it any easier. When I ask her to repeat what she said, she rudely asked "Do you speak English?". The rest of the staff was very welcoming and helpful.