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“located in city center near subway.”

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Novotel Century Hong Kong
Ranked #116 of 727 Hotels in Hong Kong
Reviewed February 14, 2013

Subway wanzai station is nearby the hotel, it takes 10 minutes to go to wharf where you can get on board during the night to see beautiful lighting show.
Breakfast is fine, you can request for 3 hours wifi free of charge.
There is a sofa which can pull out for child.

  • Stayed: February 2013, traveled with family
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4  Thank Aihua_Deng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 12, 2013

The check in procedure although we were club members was tedious.
The tour counter at the hotel told us to contact the tourism association for tour information and was most unhelpful with no information or suggestions for tours not directly related to the Novotel (they offered 4 tours).The tour counter staff could not help with spa information and spoke little english.
We stayed on the executive floor and the rooms were very small and dated with dirty carpet.The executive lounge was tiny with uncomfortable chairs.It was crowded and did not have enough sitting area for guests.Breakfast was not replaced and if you got there after 9.30am it was all done!!The one computer in the lounge area was always in use and the staff never available to help.This was perhaps the worst Novotel we stayed in during our Asian holiday.The only feature were the staff who took your bags and seemed pleased to have you as a guest.There are numerous places to say in this vibrant city-give this a miss!

Room Tip: If you have to stay here get a room on the executive floor
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  • Stayed: February 2013, traveled with family
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Thank cmartin41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this reviewResponded February 19, 2013

Dear Valued guest,

Thank you very much for your valuable feedback .

I am truly regretted to learn about your unpleasant experience during your recent stay with us. We have briefed the tour desk staff on the importance in the creation of warm welcome ambience for all guests regularly and coached the concerned. Moreover, proper coaching was carried out for the tour desk staffs to enhance their customer service level as well as product knowledge.

Concerning your comments about our room size, carpets and executive lounge issue, we will address it to our design team for consideration on our next renovation project.

Once again, please accept our sincere apologies for those inconvenience cause to you and we look forward to welcoming you again to Novotel Century Hong Kong soon.


Best Regards

Vanessa HO
Guest Relations Manager

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Reviewed February 11, 2013

Very nice hotel! Good location, excellent service, nice breakfast and beautiful health club! Not so far to Time Square. Next time I'll book it again! ..................................................................

  • Stayed: February 2013, traveled on business
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1  Thank astecastec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Stayed at the Novotel for 2 nights 23JAN13.
Good location close to subway.
Effecient check in small but comforatble room with good showe and provisions.
Excellent fast free wifi.
Didnt use gym, pool or restaurant.
Friendly helpful staff.
Would stay again as overall excellent value

  • Stayed: January 2013, traveled with friends
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3  Thank johndog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

One probably doesnt stay in Hong Kong hotels expecting a lot of room space. :-)
Novotel Century is located at a convenient spot in the business district - close by to the Sun Hung Kai Centre and the harbor road. Loads of cafes and eateries as well as well placed exhibition centres, so the Novotel does attract more business travellers.

The rooms are clean and comfortable, breakfast is a lavish spread (I do like the flavored cold water) and the service is crisp and professional. The bathrooms are a tad tiny (felt like an extended fight bathroom with a shower added in). The hotel is designed for efficiency, and thats what it is - full marks on that. If however, you are looking for a different experience, try something else.

  • Stayed: July 2012, traveled on business
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Thank Rishabh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

After Flying in from UK we checked in and were very happy to be advised that we had received a room upgrade to a suite as there were three of us and sharing a standard room would have been a bit cramped! The room was really comfortable and well appointed but the sofa bed which my son slept on was very hard and lumpy. The staff were friendly and the location was good.

Unfortunately, we had breakfast at the hotel, and a few hours later both myself and my husband suffered severe food poisoning (we had not eaten anywhere else at this stage so this was the only source that the bug could have come from) I think that the source was either the noodles or dim sum as my son did not eat these items.. I was severely ill for 12 hours throughout the night before our flight home to Australia. I was concerend that we were going to have to cancel our travel arrangements but luckily I recovered enough the next morning for us to survive the trip home. I travel a lot both for pleasure and business and this is my first ever bout of food poisoning...normally I have a very strong stomach. Unfortunately this experience put a real damper on the end of our 5 week trip around the world.

  • Stayed: January 2013, traveled with family
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1  Thank S0ccerM0m40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCHKGR, Guest Relations Manager at Novotel Century Hong Kong, responded to this reviewResponded February 15, 2013

Dear Values Guest,

Thank you very much for your positive feedback. We will share with our team and it is important to us for continuously improving our services.

I am truly sorry to hear that you and your husband were not feeling well after the breakfast in our restaurant. Please accept our sincere apologies for any inconvenience caused to you and your families.

Our Food & Beverages Manager has looked into it immediately and we did not have any similar comment of the same issue on those days. Please be rest assured that food hygiene and safety is our top priority and we will make all effort on maintaining it in a high standard.

We look forward to welcoming you and your families back again and I will personally take good care of your future reservations, please do not hesitate to contact me directly for any further assistance.


Best Regards

Vanessa HO
Guest Relations Manager
E-mail:H3562-GR@ACCOR.COM

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Reviewed February 6, 2013

Check in service was good and efficient. The hotel room, was a good size for Hong Kong standards. The room was very clean and beds, very comfortable. As I was unsure of the area, it was local and close to everything that I need to get too. I would definitely stay there again, especially if you are looking for just a place to sleep.

  • Stayed: February 2013, traveled on business
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1  Thank Rahui New Zeala... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Century Hong Kong

Address: No.238 Jaffe Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#65 Family Hotel in Hong Kong
#80 Romantic Hotel in Hong Kong
#82 Business Hotel in Hong Kong
#98 Luxury Hotel in Hong Kong
Price Range: $126 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Century Hong Kong 4*
Number of rooms: 510
Official Description (provided by the hotel):
Novotel Century Hong Kong hotel is located in the Heart of the bustling Wanchai district- ideal for both Business trips and vacations- just a 8 min walk from Hong Kong Convention and Exhibition Center; subway station (MTR); Wan Chai Star Ferry and a 10 min walk to Causeway Bay key shopping areas.Renovated in 2010, the hotel offers 510 elegant rooms and modern facilities including- 2 restaurants, bar, gym, swimming pool, spa, meeting facilities and executive lounge.Wi-Fi is available in the rooms and complimentary in the lobby, all restaurants and the executive lounge. ... more   less 
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Also Known As:
Novotel Century Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong
Hong Kong Novotel

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