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“Great hotel!”

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Hotel Jen Hong Kong
Ranked #62 of 717 Hotels in Hong Kong
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 2 Contributor
6 reviews
3 hotel reviews
“Great hotel!”
Reviewed November 3, 2013

Although there is no mtr there was no problem getting around. You can take the shuttle provided to mtr, taxi or even the tram. Restaurants and convenience stores aplenty. Great service and clean room. I will be coming again!


Room Tip: Better view from floors 12 onwards.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank X1018SUSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,716 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (410)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level 5 Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 3, 2013

We stayed for 7 nights ,room was good ,but not big as K.L. equivalent. Staff are obliging ,but the understanding of English needs to improve .Free .WIFI for all at Hotel. Hotel Shuttle bus travels to 3 transportation depots, Ferrys and Station. Getting around by taxi is EXTREMLY difficult as drivers understand very little English. Get hotel to write destination in Chinese. Beware travelling to Kaloon (Main Land) taxis charge double the fare on the meter(to cover road tolls)about $130-140HG to get to Kaloon. Best bet get shuttle to station and get train (MTR)marvellous system, fast ,often and max cost about $18HG.Great for getting to the best sights and markets of Hong Kong. Location is not the best for shopping, not much around. Restaurants are Ok ,but understand very little English. Overall nice Business Hotel, comfortable. food good, but location ???? for touring.

Room Tip: This is a high rise hotel floors 3-10 smoking 11-27 non, anything above 12 is good for city or harbo...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dal15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford, United Kingdom
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 3, 2013

Being a family holiday, we were looking for something that would be pretty good but also avoid that huge expense that you can run up when kids want a snack or drink in a hotel like the main shangri-la properties. Traders was perfect for us. The staff were exceptional, better than anything you would find in a high end hotel in europe. The lounge provided soft drinks and nibbles throughout the day and also a nice breakfast and early evening snacks and bar that worked well if you'd had a big lunch or just wanted to grab a snack. Rooms are compact, well designed and worked well. Good gym, pool was too cold in November as it is unheated. Only really poor thing was the internet, which was free but weak and intermittent. The location is not Central, but HK is so compact that being further away from Causeway Bay means you are closer to Ocean Park, so it is swings and roundabouts. Taxis are the best bet, especially if there are a few of you. If you are at all into walking, HK is superb (we used to live there). Do the Dragon's back or walk down from the peak to Pok Fulam. Only a short cab ride from there back to the hotel

Room Tip: Definitely get the traders club upgrade
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank the5foleys2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traders_Hotel_HK_13, General Manager at Hotel Jen Hong Kong, responded to this review, November 6, 2013
Dear UkTim2008,

Thank you for taking your precious time to write about us on your last visit to Traders Hotel, Hong Kong.

We are delighted to hear that you found our service staff accommodating and facilities functional. We apologise that our complimentary Broadband Internet access was not up to your expectation. Regular maintenance and improvement plan is currently in place to remedy this problem.

In the meantime, should you want to provide more information please contact us via David.Preisig@tradershotels.com.

Thank you for staying with us and we look forward to welcoming you again in the near future.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coleraine, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 2, 2013

A very good Hotel which we could not fault- apart from 1 annoying problem A pity about the Restaurant's inability to sort out which should have been a simple issue-we ordered with our 4 meals 3 portions of french fries which French fries acc.to the menu should have totalled approx. H. K. $75 or some such sum. I complained when I got the bill that we were charged over H. K.$140 approx. I was told that we were served with larger portions than shown on the menu, I asked where on the menu it showed such a price and was told it didn't appear on the menu but it was up on the board. As a lawyer I said the price had to be shown on the menu for it to be charged- but the lady insisted we had to pay the full amount . Rather than cause a scene I paid but a responsible Restaurant would not have done this.

Stayed October 2013, traveled with family
Helpful?
Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traders_Hotel_HK_13, General Manager at Hotel Jen Hong Kong, responded to this review, November 6, 2013
Dear Raymond K,

Thank you for staying with Traders Hotel, Hong Kong for your recent stay in Hong Kong.

We regret to hear about your dining experience in our restaurant. We shall to look into the pricing on our menus.

In the meantime, should you want to provide more informationa please contact us via David.Preisig@tradershotels.com.

Many thanks and we look forward to hearing from you.

Sincerely

David Preisig
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 1, 2013

We stayed for 3 nights, early Oct and had booked room only. The inexpensive upgrade we took gave a better room on the 25th floor with a great view along with breakfast served on the 28th floor, even better view, and an all day facilities for tea/coffe, soft drinks and nibbles. Then to cap it off between 530pm & 7.30pm free cocktails and canopes. It was a a great offer. Very good staff in fact sometimes too good, if you left a plate unattended while you browsed for more they would clear it.
The free shuttle service is very handy and it runs to the airport, great if it ties in with your flight.
Easily accessible by cab or the trams. approx 27p a trip.
I wouldn't hesitate to use it again.

Room Tip: Higher room facing the water give great views.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 1, 2013

We stayed here for six nights en route to UK. Really good value for money. The room was spotless and for Hong Kong had a very reasonable amount of space, ensuite inc. bath as well as shower. The price included free wi-fi in rooms, use of gym and swimming pool and a complimentary hotel bus operates to and from key areas of the city. There were plenty of eating places nearby and making our own way to other parts of the city was easy, either within walking distance or by very cheap and handy trams/buses when time was short. Staff were very friendly and helpful.

Room Tip: We had a 'harbour view' room, which was about level 17, high enough to see over other buildi...
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Stayed October 2013, traveled as a couple
Helpful?
Thank MostlyJolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 30, 2013

Stayed at this hotel for the 4th time and as usual the service is what you come to expect from traders and shangrila. The location is a bit out of the way but its a short taxi or bus to sheng wan MTR and then you can go anywhere. Small rooms but well planned. Will continue to stay here when i next visit HK.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blingwad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traders_Hotel_HK_13, General Manager at Hotel Jen Hong Kong, responded to this review, November 6, 2013
Dear Blingwad1,

Many thanks for staying with Traders Hotel, Hong Kong again!

We are pleased to see that you have been enjoying staying in our hotel and continuously choose to stay with us as you come to visit Hong Kong. Your valuable comments are surely our best means to strive steadily to improve our standards.

Thank you very much and we look forward to welcoming you in our hotel soon.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Hong Kong

Property: Hotel Jen Hong Kong
Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Location: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Business Hotel in Hong Kong
#47 Family Hotel in Hong Kong
#54 Romantic Hotel in Hong Kong
#58 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more   less 
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong

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