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“Hotel that we will come back”

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Crowne Plaza Hong Kong Kowloon East
Ranked #47 of 718 Hotels in Hong Kong
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hotel that we will come back”
Reviewed September 20, 2013 via mobile

Very good hotel that we will come back... Actually, we stay for two nights first and have hold for eight more nights as a refundable booking to check this out as lots of comments was saying this hotel is far and some issues. After staying this two nights I would have to say no problem and very good. Location is just next to mtr station with ramp and cover access all the way. Room is big and tidy and very good for us a family with baby.

Look forward to stay the rest of my eights nights... And some sort of upgrade will be great for my next stays... Plan to come in Christmas again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Renochau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,276 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 15, 2013

The crowne plaza property is very nice. We stayed at the hotel for 5 nights. There is a mall attached to the hotel which is then connected to the metro station. This is extremely handy as the hotel is located slightly located away from main attractions. The metro is extremely easy to travel on and the frequency of the trains was outstanding. The airport is around 40 to 45 min away and a regular taxi fare is around 300 hong kong dollars one way.
The hotel does not have free wifi in the room however you can access free wifi from the lobby. We took the room package with breakfast which was a good deal. The bar on the rooftop was lovely with a good view. The staff were very helpful and friendly. And the best part is they speak english (98% of them atleast)!
Overall experience was good and would stay there again if I returned to Hong kong.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joannedcosta31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lahore, Pakistan
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 15, 2013

Brand new hotel with modern rooms. Set in a leafy suburb, a sharp contrast to the concrete jungles of central, causeway or tst. Located next to the mtr so commuting was easy. Also adjacent to three large malls. Effecient service.
It's far from lantau so a long commute to disney and the airport. Also, its popular with conference groups so the lifts can get busy in the evenings.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IQK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gruna
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 15, 2013

I stayed in this hotel for 5 days in May 2013 - the rooms are very modern and provide enough space.The view is ok, you can't really see the city - but since it is directly above the subway station with a few malls around you are at a place to look at the city in just a few minutes.
One thing I think they should change is the internet access which is not included. I was lucky and could some times receive the Signal from the Holiday Inn Express right across, so i could do a little research for free before I went to the city.
The pool is nice, but you feel like on a plate since all from the other skyscapers people can watch you from their apartments - but I think this is HK there is no real private place.
They also have a Little terrace lounge were you can sit and relax - read a book or something. Not many people seems to make use of it, I liked it.
All in all I liked the hotel a lot - just removed one dot rating because of the missing free internet.
The Hotel prices in general are not cheap in HK.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rgloeckn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 15, 2013 via mobile

Located far away to the east of central areas but because of the popcorn mall with mtr and bus station is in the same building, come and go was very easy and convenient.
The popcorn mall 1 and 2 are large and connected with other malls such as aeon and else so you don't need to go outside the building any more from the hotel to find food and to shop.
The service was good and efficient although some staff need to have more smile.
The room has good layout and spacious for HK
Will return if the price is good, below HK$ 1k.

Helpful?
Thank RRUFit
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
London, United Kingdom
Level Contributor
74 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 15, 2013

I stayed here for the 2nd time and had a wonderful stay. I was really happy with the service and the rooms are much bigger than any standard room you would get on Hong Kong island. Very close to the MRT station, just a few steps through the mall. A few places to pick up a coffee on your way too. The staff here are wonderful and very helpful. Every need is taken care of. Jiho the front office manager helped me pre arrival and all of my needs were taken care of seamlessly. I would not hesitate to recommend this hotel and will happily stay here again. The swimming pool is wonderful and the gym very high tech and modern.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBPtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
379 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 769 helpful votes
Reviewed September 14, 2013

Firstly I found this hotel cheaper on a hotel portal website. I then called the special number at Crowne Plaza to claim my free night, and the phone just rang out.

On check in, despite being a platinum amex and IHG card holder. I was offered no upgrade and I was offered a paid upgrade rate slightly more than if I paid for when I originally paid for the room. I chose a corner club room, which was large, clean, with a comfy bed and great shower. The fitness room and executive lounge all excellent.

I found in general, the standard of English was quite poor, I had to call room service three times to get an ice bucket delivered for example. Another example was trying to explain I had lost a cufflink, all too much.

Where this hotel falls down, and this is reflected in the price, is the location, which is shocking awful. Yes, the metro is below the hotel, so perhaps are the Ninja Turtles, however three changes to central areas on the metro , in sometimes packed trains, is not ideal. The hotel is helpful in giving business cards to you in Chinese to give to taxi drivers so they can find the hotel after the Metro has closed down. Often, they got lost, this is how far out the hotel really is.

All in all, it is a good hotel, but the Achilles heel is the location, would I stay here again, I am not sure, after all the saying, which is true is "Location. Location, Location"

Room Tip: corner rooms, upper floors
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank undercoverelephant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos S, General Manager at Crowne Plaza Hong Kong Kowloon East, responded to this review, September 19, 2013
Dear undercoverelephant

Thank you for your comments. We are happy to know that you are satisfied with your room and cleanliness.

As a IHG® Rewards Club platinum member, we offered free Internet and upgrade to next room category, while the paid upgrade is for room on Club Floor inclusive of buffet breakfast and Club Lounge access.

Apologize for the disruption of phone call, we believe that it was an isolated incident, we will relay this incident to IHG® Rewards Club Service Center for their further investigation. Regarding the language issue, we already and will continue to provide training on English for our staffs to improve their language skills.

Referring to your comment on hotel location, we located atop of MTR Tseung Kwan O station, it takes only 20 minutes to Causeway Bay; 30 minutes to Tsim Sha Tsui and Mongkok; MTR in Hong Kong is known for its accessibility, quick and efficient, it is a very cost effective among transportations. Alternatively, taxi may cost approximately HK$150 to Central, suggested may bring along a taxi card with clear indication of hotel location, and our team will be happy to provide direction details via telephone to the taxi driver.

Thank you for your comments and we are looking forward to welcoming you back to our hotel on your next visit to Hong Kong.

Best regards
Crowne Plaza Hong Kong Kowloon East
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hong Kong Kowloon East

Property: Crowne Plaza Hong Kong Kowloon East
Address: Tower 5, 3 Tong Tak Street, Tseung Kwan O, Hong Kong, China
Phone Number:
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Spa Hotel in Hong Kong
#19 Romantic Hotel in Hong Kong
#24 Family Hotel in Hong Kong
#31 Business Hotel in Hong Kong
#45 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hong Kong Kowloon East 4.5*
Number of rooms: 359
Official Description (provided by the hotel):
Explore the contemporary Crowne Plaza Hong Kong Kowloon East. The spectacular Crowne Plaza Hong Kong Kowloon East is an international hotel located atop Tseung Kwan O MTR Station and PopCorn Shopping Mall, providing an easy starting point to travel freely around the city. The hotel is just 20 minutes to Hong Kong Convention and Exhibition Centre (HKCEC). If in a leisurely mood, visit Sai Kung town for a fresh seafood lunch overlooking the beautiful South China Sea. All 359 guest rooms offers excellent city views, dining choices range from the all day dining buffet restaurant to Cantonese dining and a roof-top Italian restaurant. Hi-tech connectivity makes it easy to stay in touch with business associates, friends and family. Fitness center and a soothing spa featuring seven private treatment rooms will make you feel rejuvenated and restored. Enjoy a 25-meter outdoor swimming pool (closed during winter). Enjoy seamless service in one of Hong Kong’s largest, well equipped Grand Ballroom; it can accommodate 1000 guests with an energy that inspires success and is the ideal place for weddings. Be it for work, shopping or holiday, make Crowne Plaza Hong Kong Kowloon East your first choice in Hong Kong. ... more   less 
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Crowne Plaza Hong Kong Kowloon East

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