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“Really good hotel in Kowloon”

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Hotel Madera Hong Kong
Ranked #28 of 718 Hotels in Hong Kong
Certificate of Excellence
Lyon, France
Level 5 Contributor
94 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Really good hotel in Kowloon”
Reviewed June 5, 2014 via mobile

Amazing location next to metro stop Jordan
Rooftop bar is really nice
Room very modern and clean
Wifi connection was good
However, there is no room service or breakfast (no restaurant) so it could be a bit annoying to go out and eat every evening. But the hotel is opposite Temple Street market so plenty of food there.
Overall, good clean hotel.

Stayed June 2014, traveled on business
Helpful?
1 Thank AmykWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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880 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2014

I stayed at this hotel with a friend of mine in May 2014. Having searched a number of hotels I settled on this one for the location (2 blocks away from the subway, buses on the corner) and also the positive reviews. I wasn't disappointed at all. The staff is just amazing, friendly and helpful. From the front desk staff - Esther, Felix and Gary to Iaren in the Café. Just lovely people who were very engaging and warm. The room was small but sufficient for us. The only negative I have is about the bathrooms in the room. The walls are transparent glass with a frosted strip in the middle for some level of privacy. I would've preferred normal bathroom walls as we each had to keep leaving the room if the other had to use the bathroom for you know what... Other than that, it was fine. I would return.

Room Tip: Ask for a room on the higher ground for a good view.
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trinigirl_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, June 5, 2014
Dear Trinigirl_10

Thank you for sharing your feedback with fellow TripAdvisor users.

Our team takes great pride in looking after our guests and to read that you found our staff helpful and friendly is very rewarding. We always focus on delivering the highest level of service and improved products and we are thrilled you enjoyed your stay with us.

We hope to welcome you back to Hotel Madera Hong Kong in the near future.

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 3, 2014

We love to stay in different hotel each time when we visit Hong Kong, and this time we were truly grateful that we picked Hotel Madera. It's a boutique hotel but our room was pretty spacious. Staffs were so nice and professional. Location-wise it's super convenient.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acheng2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, June 4, 2014
Dear acheng2k

Thank you very much for your comment at Tripadvisor I am very happy to know that we were able to deliver a service that made you want to stay more time with us. If you return to Hong Kong, remember: Hotel Madera Hong Kong. All the Best!

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 2, 2014 via mobile

I will stay here again.
The service in the lobby is the best I've ever had, and I've stayed in a huge number of hotels, mostly 3.5 to 5 star but averaging 4.5. The service here is just super friendly, welcoming, attentive and helpful. I will leave a tip. The rooftop bar is amazing, and the cafe on level 3 does a decent late. The rooms are clean and modern. The floors are probably overdue for a steam clean but I'm being harsh there. There's no in-house restaurant hence only a four star hotel but you're in the middle of Kowloon so it's not like there isn't much to choose from!
A+

Stayed June 2014, traveled solo
Helpful?
Thank paulsydaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, June 3, 2014
Dear paulsydaus

Thank you very much for your comment in Trip Advisor I am very happy to know that we were able to deliver a service that made you want to stay more time with us. If you return to Hong Kong, remember: Hotel Madera Hong Kong. All the Best!

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
207 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed June 2, 2014

Stayed here 3 nights, and booked 3 rooms for family vacation. They put us all on the same floor plus they were able to handle us all checking in at different times despite under one booking. They sent me a fruit platter and some toiletries as a present for my birthday as that was the reason for the family holiday. breakfast was sufficient but some may complain about the pricing, though the coffee was excellent. rooms were well kitted out and the free mini bar much welcomed even if it isn't replenished. bathrobes and slippers were fluffy, and cleaning is top notch. location is good as off a busy road but still two blocks to the Jordan MTR station. good cantonese restaurant right opposite. slight complaint is the toilet role holder falling out of the wall which was annoying and dangerous. Overall, i felt i had value for what i paid, and the rooms were very large compared to most standard rooms on an international level! We didn't use the gym, but had a go on the Xbox for 2-person racing which was a good laugh. the rooftop bar got a big thumbsup from the family, and drinks were so-so at about hkd70 a glass of wine.

Room Tip: twin rooms are larger than queen rooms
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adit3005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, June 3, 2014
Dear adit3005

Thank you very much for sharing your experience at Hotel Madera Hong Kong with the Trip Advisor community, it was a privilege being your host in Hong Kong.

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitewater, Wisconsin
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 29, 2014

The hotel is easy to get to from the Jordan MTR. The staff was great at check-in and through out our stay. The room was very clean and the bathroom very nice. There is soap-shampoo in dispensers in the bathtub but nothing in the shower which made it a little difficult to get soap in the shower. The free minibar had noodles, oreos, water, coke, and tea which was nice. The first night we tried to go into the bar on the rooftop but the two people working there said they were closed even though it was 7:15. We wanted to watch the light show. It was very weird, I will let it go as a language barrier. Would stay here again and recommend it to anyone else.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, June 3, 2014
Dear Drew S

Thank you for taking the time to review your stay at Hotel Madera Hong Kong. Your feedback allows us the opportunity to improve our services for our future guests and we readily welcome both positive and constructive comments.

It is wonderful to hear that you were pleased with our amenities and facilities. The decor, furnishing and amenities were carefully selected to exacting standards. It is also very pleasing to hear your feedback on our associates, we are very proud of the level of service they provide. Our associates are very astute and work tirelessly to provide friendly and professional service.

I am however concerned to learn of your challenges during your recent stay with us. We are taking immediate steps to address the deficiencies with our associates and want to assure you that these types of occurrences are rare and do not reflect the level of service we aspire to.

Once again, thank again you for taking the time to share your feedback. I sincerely apologize for the inconvenience. It is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to welcome you again in the future.

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 29, 2014

The location is just perfect for a short stay in Hong Kong – right on the Nathan Road. Everything is within 5 minutes’ walk: shopping, hundreds of restaurants, night market, subway station. By subway from there you can reach any attraction destination within 20 mins or so. For couples or family travelers it is good because it is a small and quiet hotel – there are no crowds of tourist groups in the lobby to walk through. Facilities are basic, but very good quality. The room is spacious enough. See also my room tip.

Room Tip: Breakfast is often not included in the basic accommodation rate in Hong Kong. In Madera there is eve...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pavel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin Y, Hotel Manager at Hotel Madera Hong Kong, responded to this review, June 5, 2014
Dear Pavel K

I was delighted to read your kind words about our hotel, its location and quality of our room and facilities. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated.

Should you be returning to Hong Kong with friends, family or any reason we hope you think of us at Hotel Madera Hong Kong.

We look forward to welcoming you back the next time you head in our direction.

Yours sincerely

Alvin Yim
Hotel Manager
hotelmanager@madera.hk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Madera Hong Kong

Property: Hotel Madera Hong Kong
Address: No.1 Cheong Lok Street, Jordan, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
#28 Luxury Hotel in Hong Kong
#35 Romantic Hotel in Hong Kong
#39 Business Hotel in Hong Kong
#53 Family Hotel in Hong Kong
#55 Best Value Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Madera Hong Kong 4*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hotel Madera Hong Kong

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