We were very excited to have a romantic weekend at the Tai O Heritage Hotel but encountered the same disappointing booking experience that another reviewer experienced. Of course we had not seen the other reviewers comments until after our experience.
We also made an online booking through their website. My husband felt more confident that booking through a person on the phone would be better but when he called the hotel they asked him to go through the website.
After making what we thought was a booking using my husbands credit card details we received what we thought was a confirmation email. So, we assumed all was booked. Then the day we were supposed to check in we called the hotel and they had no booking! We checked again and my husband had received a second mail a day later from the booking mail that said the room we requested was not available....the header for the mail was "Tai O Heritage hotel reserve a room". There was nothing in the header alerting us to the booking itself or that the booking had not even been completed. Most hotel websites do not even let you complete your first transaction without telling you that they have the availability you want! Needless to say we are very disappointed with the experience.
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- Also Known As:
- Tai O Heritage Hotel Hong Kong