During our trip to HK we decided to go to Sam's to make a suit and shirts: what a big error! What a disappointment and what a waste of money! First of all, the service is very bad. Certainly, they offer you water or beer while you wait your turn but people were not cordial in particular Sam the boss who never smiles and does not say hello. I think sincerely that customers are treated differently if they are simple tourists (that was our case) or expatriates. I do not understand how we can make the buzz on this shop, it is a joke.
You should also know that you have to pay everything in advance and that the refund does not seem possible. We needed to make several adjustments to the suit because nothing went well and the staff rather than admitting their errors tried to justify them by saying that roughly it was like that it should be done and that they are the tailors, ont us. On this point, on the contrary we knew a bit about tailoring and fashion and apparently more than them. At the end the jacked is not slim enough. The staff just had apparently not the time to repare it...they even for ne thing said they made the change but we had the proof they did not. We noticed that buttons on the jacket of the suit were differents than those on the pants...
To finish with, shirts are too not slim enough and buttons are ugly. When we made the remark to Sam he said that we could change them in our country. This answer is totally unacceptable because we paid to have bespoke suit and not to have a suit which is not finished! There was also pen mark on the shirt which did disappear after washing...I stop there because I could continue on several pages.Just remerber one thing: Sam's tailor is not a good choice.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.