I took the Ferry from Hong Kong International Airport to Macau on the 28/03. my Baggage was to meet me in Macau.
First I went to arrange tickets and one guy told me to see the female at the next desk. He seemed to be doing some paperwork or something, I stood at her counter for about 5 mins while she was sending text messages on her mobile.
The trip across was unremarkable and it wasnt long before we docked. I went and cleared passport control and waited for my baggage.
my bag (a large soft case) was at the bottom and there was a heavy box and another bag on top. once It was given to me it was apparent something was wrong. as the handle wouldnt go up.
while walking with the bag it seemed un stable (wanting to topple not wheeling straight)
when I got to the hotel I stopped to check it out and found that they had bent the internal structure of my bag.
The following day I called them and was told to email someone about it, the email bounced back as undeliverable so I emailed their general email address, that was 19 days ago, I have not had the courtesy of a reply.
If you can avoid this company please do, I took the Cotai Jet back and not only were the seats more comfortable, the service was friendlier (and they were cheaper)
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